I initially bought item from The Healthy Back Institute as shown on Facebook. I then cancelled the order as I was due to have a heart procedure and realised I shouldn't be taking any further tablets.... See more
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Thus us not a new product, as implied in the commercial. I tried it several years ago and it did nothing. The ingredients sound good, but there is so little of each one that one would have to take ex... See more
Company replied
Upon receipt of first order in May 2025, I saw pills contained ingredients to which I am deathly allergic. I immediately called and cancelled all future shipments. No future deliveries arrived, but th... See more
Company replied
I ordered one bottle of capsules a few weeks ago and I also received a free trial bottle. I didn't notice any difference so not a lot of point continuing. Today I find another payment has gone o... See more
Company replied
Company details
Information provided by various external sources
Since 2003, the Healthy Back Institute has helped millions of people from around the world to get lasting relief from lower back pain, neck pain and sciati
Contact info
South Congress Avenue 2407, 78704, Austin, United States
- losethebackpain.com
1.4
Bad
389 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No Refund
I initially bought item from The Healthy Back Institute as shown on Facebook. I then cancelled the order as I was due to have a heart procedure and realised I shouldn't be taking any further tablets. I know the company received my messages as they agreed to cancel any subscription which I didn't sign up for anyway but they haven't refunded my order. The order had still been sent and I was notified by my local Post Office that a parcel had been received. I went in to confirm that I had asked for a cancellation so the Post Office said they would return the items. I still haven't received a refund which was £102.16.
April 16, 2026
Unprompted review
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Poor product, insufficient mg's
Thus us not a new product, as implied in the commercial. I tried it several years ago and it did nothing. The ingredients sound good, but there is so little of each one that one would have to take exorbitant amounts to POSSIBLY be effective, which would be unaffordable for most. Same scam as Dr Gundry and others. I find larger doses of curcumin and green tea extract quite effective. They get straight to the point of systemic inflammation.
May 20, 2026
Unprompted review
Reply from Healthy Back Institute
Hi Patricia! I'm sorry to hear that Heal-n-Soothe did not work for you when you first tried it! We always recommend making sure you're taking it on an empty stomach EVERY TIME you take it with a glass of water. Avoid other inflammatory foods that work against the Heal-n-Soothe. Do a little exercise to get your blood pumping into those hard-to-reach areas of your body. There are just a few suggestions to help it work better. Have a great day!
The refund policy is unlike any company…
The refund policy is unlike any company I’ve ever dealt with. It states there is a 90 day guarantee but that only applies to unopened bottles so that means they don’t guarantee it will work. It didn’t work for me and I tried 5 bottles so I’m out $200. It’s basically a scam. The only reviews it shows on their website are good. So much for telling the truth. Don’t buy anything from them.
May 20, 2026
Unprompted review
Do not get involved with this company
This is one of those companies that sets you up with a free offer and doesn’t tell you it includes an ongoing service agreement so they start sending and charging and just never stop. You can’t find a way to stop them so they just charge over and over. Despicable shysters!
March 24, 2026
Unprompted review
Reply from Healthy Back Institute
Hi Carin, I was able to locate your account and cancel your Heal-n-Soothe subscription so there will be no future charges or shipments. Additionally, you will receive an email confirmation explaining all of this. Please keep in mind that when ordering the Free Trial bottle of Heal-n-Soothe online, we ask customers to agree to the trial terms, including a monthly subscription that starts 30 days later but can be canceled anytime before then. Have a great day!
Canceled Deliveries, but Charges Persist.
Upon receipt of first order in May 2025, I saw pills contained ingredients to which I am deathly allergic. I immediately called and cancelled all future shipments. No future deliveries arrived, but they continue to bill my credit card EVERY SINGLE MONTH since then. I tried to get my bank to block those monthly charges and they refuse to help me. DO NOT FALL FOR THIS COMPANIES TRAP. They will drain your bank account.
March 17, 2026
Unprompted review
Reply from Healthy Back Institute
Hi there! I would love to help with this issue. Unfortunately I'm unable to find any orders or accounts based on the information you've given here.
It would help if you provide some additional details so that we may locate your account, such as first/last name on the account, or order number, Zip code, etc.
Alternatively, if you wish to contact our customer service number, please ensure you are dialing our main number, and one of our representatives would be happy to help: 1800.216.4908 (for US and Canada customers) 240.780.5977 International (Outside of U.S. & Canada) Mon-Sat (9AM - 7PM EST) We look forward to hearing from you!
***UPADATE: Thank you for providing additional information! I was able to locate your account and the charge you were referencing. It seems you had a digital newsletter subscription with us, but I was able to cancel that and courtesy refund the most recent charge. You will receive a confirmation email explaining all of this. Have a great day!
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I wish I could give a minus star…
I wish I could give a minus star review. This is a scam. I ordered from this company in November. After reading all the literature I decided not to try this due to kidney and liver issues. I called to cancel. I was told I had to have my account number, which I could not find in my account info. I had my order numbers but was told she didn't have access to order numbers. Early in January I found the link to cancel my subscription, which I did. I checked my account for all three items and confirmed all said subscription cancelled. I sent an email asking for confirmation, then forgot to follow up. The end of January I received a shipment of all 3 products. I emailed again and again forgot to follow up. End of last week I received the products again. I just checked my account and my subscription is active. To arbitrarily reopen my account after I had cancelled is fraud. I will follow up accordingly.
March 3, 2026
Unprompted review
Reply from Healthy Back Institute
Hi there! I would love to help with this issue. Unfortunately I'm unable to find any orders or accounts based on the information you've given here.
It would help if you provide some additional details so that we may locate your account, such as first/last name on the account, or order number, Zip code, etc.
Alternatively, if you wish to contact our customer service number, please ensure you are dialing our main number, and one of our representatives would be happy to help: 1800.216.4908 (for US and Canada customers) 240.780.5977 International (Outside of U.S. & Canada) Mon-Sat (9AM - 7PM EST) We look forward to hearing from you!
You have charged me for something that…
You have charged me for something that I did not request and I would like a refund immediately as I’ll have my legal People right up you’re a little old you know what Antoinette
March 1, 2026
Unprompted review
Reply from Healthy Back Institute
Hi there! We cannot help you with anything without any details about who you are. Unfortunately I'm unable to find any orders or accounts based on the information you've given here.
It would help if you provide some additional details so that we may locate your account, such as first/last name on the account, or order number, Zip code, etc.
Alternatively, if you wish to contact our customer service number, please ensure you are dialing our main number, and one of our representatives would be happy to help: 1800.216.4908 (for US and Canada customers) 240.780.5977 International (Outside of U.S. & Canada) Mon-Sat (9AM - 7PM EST) We look forward to hearing from you!
They will send you stuff you didn't order.
I order the back massager for $104..They offered and upgraded version for $147..Yeah I clicked on it..But they charged my card almost $300..and I ne ver got the one with the.cloth cover.The next month..Jan 1st. They billed and sent me a"TensUnit with more patches.$39.00. .later this month Jan 2026..I was billed $39.00 for capsaicin patches..I tried to replace my bank card..The bank us duplicating the same card..I msgd them to stop sending me stuff..we'll see.
December 31, 2025
Unprompted review
Reply from Healthy Back Institute
Hi there Gerkey! It seems you may have us confused with another company, as we do not sell Back Massagers, capsaicin patches, or any of the other products you've listed here. Have a great day!
I do not understand ANYONE not finding…
I do not understand ANYONE not finding this medication as a MIRACLE!!! I have had severe back pain for 10 years, I am 75 now. I can’t do the housework I need to do because of back pain. I am on my 3rd month. I just got a FREE bottle, but have purchased 2 other bottles. I felt a difference in ONE WEEK!! The people who say it doesn't do anything, they are not taking 3 pills with water every morning before food. My sister tried it and I know her, she wasn't consistent!!! It WORKS GREAT IF YOU TAKE IT CORRECTLY!!!! I can’t see myself ever NOT TAKING IT!!! I love NO PAIN AND GETTING THINGS DONE!!!! Ha! Thank you for this great product!!!
December 17, 2025
Unprompted review
Reply from Healthy Back Institute
Hi Donna, thank you for sharing your wonderful story! We're always happy to hear customers getting relief from our products, have a great day!
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Stole money from my account
This company took €68.18 from my account. I had to search up this company I had no idea who they are. I didn't order from them I checked my email I don't have an account or I have never ordered from them before but I still got charged. I have called and notify my bank and it is now under investigation for fraud.
December 15, 2025
Unprompted review
Reply from Healthy Back Institute
Hi Lydia! While I wasn't able to locate any accounts based on the information you've provided here, it's possible you may have a subscription with us that you may have forgotten about or not realized you had. If you did not intend to have any subscriptions or purchases with us, then we are always happy to cancel those upon request. Feel free to reach out to us:
9AM - 7PM EST (Mon - Sat)
800.216.4908 (US & Canada)
240.780.5977 International (Outside of U.S. & Canada
***UPADATE: Thank you for providing additional information! I was able to locate your account and the charge you were referencing. I've gone ahead and courtesy refunded the charge and you will receive a confirmation email stating this. I can also assure you that you have no active subscriptions with us, so there will not be any future charges from us.
90 day money back guarantee non-existant
I ordered 4 bottles of Heal n Soothe. The website and the catalog indicates a 90-Day money back guarantee. Apparently the only way to get a refund if the product does not work, is to send back all of the unopened bottles. They tell you that it may take 90 days to get the relief they profess, yet why would you send it back without trying it for 90 days and then have no unopened bottles to return?
November 24, 2025
Unprompted review
Reply from Healthy Back Institute
Hi Deb, I totally understand your frustration. For orders with only one bottle in them, customers are free to use the entire bottle and we will still refund the entire order if the customer is not satisfied and reaches out within 90 days. However, for orders with multiple bottles, only the unopened bottles from that order would be refunded via our 90 day Money Back Guarantee. Multi-Bottle packages are not recommended for first time users. I hope this explanation clears things up, have a great day!
Disappointed Stay way if you are not in US
I listened to the whole video and it sounded very sensible. I completed the forms in optimistic good faith to gain my free bottle only to find the free offer was not available in UK. I then removed all my details and did not press the release button. WHY WASN’T THERE A STATEMENT SAYING IT WAS NOT AVAILABLE IN ALL COUNTRIES.
Now looking at other Trust Pilot comments I feel very disappointed
November 24, 2025
Unprompted review
Reply from Healthy Back Institute
Hi there Jackie, we're sorry to hear that! We always want customers be able to try a free bottle of Heal-n-Soothe. Unfortunately, due to United Kingdom laws, we are unable to sell free trial offers with a trial duration shorter than 45 days. We do have free bottles available that UK customers can order, but they must be ordered via phone rather than on the website. Feel free to reach out to try your free bottle of Heal-n-Soothe today:
9AM - 7PM EST (Mon - Sat)
800.216.4908 (US & Canada)
240.780.5977 International (Outside of U.S. & Canada)
Product caused severe diarrhea
Product caused severe diarrhea, have canceled any subscription or order on my account. Will try to return just received unopened bottle of Heal-n-Sooth for a refund to test the 99 days refund policy. Will be watching closely for any additional unauthorized charges.
October 21, 2025
Unprompted review
Reply from Healthy Back Institute
Hi Sam, we're sorry to hear that you experienced that with Heal-n-Soothe. Please contact us to ensure that you don't have an active subscription for the product so that you don't continue to receive any products or charges:
9AM - 7PM EST (Mon - Sat)
800.216.4908 (US & Canada)
240.780.5977 International (Outside of U.S. & Canada)
Additionally, feel free to return any unopened bottles within 90 days so that they can be refunded, I've put the return instructions below. Please send the items to Return address:
PBD
ATTN: Healthy Back Institute Returns
7055 South Decatur Blvd
Suite #180
Las Vegas, NV 89118
Please include a piece of paper in the package with your name, and email address
It is important that you purchase a new shipping label using any carrier (FedEx, UPS, USPS, etc.), or else the item may be lost and we will be unable to initiate your refund
Once we received the package and restock it we will initiate a refund back to the original payment method which may take 3-5 Business days to process back into your account
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Fraudsters
I ordered tablets on the 30th August which to date 14th November I have not received. I have emailed the company several times to no avail. So disappointing 🤬
August 30, 2025
Unprompted review
Reply from Healthy Back Institute
Hi David! I was able to locate your order, and it appears the order was sent back to us by Irish customs. This can happen for any number of reasons, and we apologize for the inconvenience as we've had issues shipping to Ireland in the past. Because the order was not delivered, I went ahead and refunded the order back the original payment method, which may take several business days for your bank to process. If you have any questions, feel free to reach out to us by phone:
9AM - 7PM EST (Mon - Sat)
800.216.4908 (US & Canada)
240.780.5977 International (Outside of U.S. & Canada)
They tried to take £39 out of my…
They tried to take £39 out of my account lucky virgin bank stopped it .not recommended. I can't give them minus review. Block them.
November 13, 2025
Unprompted review
Reply from Healthy Back Institute
Hi Eamon! While I wasn't able to locate any accounts based on the information you've provided here, it's possible you may have a subscription with us that you may have forgotten about or not realized you had. If you did not intend to have any subscriptions or purchases with us, then we are always happy to cancel those upon request. Feel free to reach out to us:
9AM - 7PM EST (Mon - Sat)
800.216.4908 (US & Canada)
240.780.5977 International (Outside of U.S. & Canada)
Have a great day!
Such a shame
Such a shame. The product is ok, little worked. Not completely all my back pain away, but at least I can bend without screaming. Still stiff and hurts( my pain is not gonna go away, but little better. I’ve been taking 3month, but that’s about it. Nothing changes anymore…
However, I feel this company is a SCAM!! Because I cancelled my subscription and o received email and got refund, but next month again they charged to my different bank!!( I blocked default subscription bank). OmG!! And showing different name “healthy back institute”. I checked it’s same company or not on website.. its same company, but charged with different name and different my bank!! This is not ok. This is scamming!! Beware just not to subscribe and give them your bank account! They will steal your money!!
October 19, 2025
Unprompted review
Reply from Healthy Back Institute
Hi there, I'm sorry to hear that happened! We never want our customers to have that kind of experience. I'm not able to locate your account based on the information you've provided here, if possible would you be able to provide your name or email address that I could use to look up your account so we can resolve this. Alternatively, feel free to reach out to us:
9AM - 7PM EST (Mon - Sat) 800.216.4908 (US & Canada) 240.780.5977 International (Outside of U.S. & Canada)
I too have been scammed by this low…
I too have been scammed by this low ;ife company. on calling them they told me that when you accept the free bottle the small print twems and conditions commit you to a subscription which of course is not alluded to anywhere in their presentation, website or emails. they refused to refund but claim to have cancelled the subscription.
their pills I suspect are just a laxative. when I opended their bottle I got the smell of metamucil so their operation is criminal on many levels.
I hope this helps someone else getting scammed.
August 29, 2025
Unprompted review
Reply from Healthy Back Institute
Hi there!
I can assure you that Heal-n-Soothe is not a laxative, as our product contains proteolytic enzymes that break down fibrin protein, along with a blend of other ingredients aimed at reducing inflammation in the body.
Additionally, when ordering the Free Trial bottle of Heal-n-Soothe online, we ask customers to agree to the trial terms, including a monthly subscription that starts 30 days later but can be canceled anytime before then.
I'm glad to hear you were able to get your subscription successfully canceled, we always accept returns on any opened bottles ordered within the last 90 days. I've left the return info here:
Please send the items to Return address:
PBD
ATTN: Healthy Back Institute Returns
7055 South Decatur Blvd
Suite #180
Las Vegas, NV 89118
Please include a piece of paper in the package with your name, and email address
It is important that you purchase a new shipping label using any carrier (FedEx, UPS, USPS, etc.), or else the item may be lost and we will be unable to initiate your refund
Once we received the package and restock it we will initiate a refund back to the original payment method which may take 3-5 Business days to process back into your account
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I have tried to cancel twice sending…
I have tried to cancel twice sending emails and talking to bots. Tonight I was given another third party site who would help to cancel the subscription. But this site cost a further $8 to join and $50 month to use.
I tried the tablet but after about 3 months but I developed severe abdominal pain and stopped taking the tablets. I now have 8 unopened bottles worth about $1000 AUD I have tried to cancel subscription through bank but they said they cannot help and will cancel credit card to try and stop debits What should I try next it feels like theft?
August 28, 2025
Unprompted review
Reply from Healthy Back Institute
Hello Robyn. We are more than happy to assist, and it doesn't cost anything but contact. Most often, customers respond to marketing emails, that say in them, that they are no reply/not monitored, so they go unseen. That said, the information available to us through this site is not enough to locate an account. I will also click on the Request information option, so please provide the additional details necessary to locate your account, there. I will also place our contact information below should you wish to reach out by phone. We look forward to assisting you.
Warm Regards,
Customer Loyalty Team
http://www.losethebackpain.com/customer-support
Hours of Operation:
Monday – Saturday
8AM CST – 6PM CST
Phone US: 800.216.4908
INT: 240-780-5977
Fraud company
Stay away from this company.
Let me save you the pain. They sign you up to their fraudulent subscription where they bill you every month .
Then they make it almost impossible to cancel it then ,when you do manage to cancel it they . The cancellation starts 1 month from when you cancel it meaning they will bill you for another month you don't want. Massive fraud of a company selling fake pills stay away at all costs.
Regards
Glenn Ryan
August 4, 2025
Unprompted review
Reply from Healthy Back Institute
Hi there! For those that order the Free Trial offers for our products like Heal-n-Soothe, it is made clear to them during the checkout process that this is a trial purchase for a monthly subscription which begins 30 days after the purchase but can be canceled at any time.
Once the subscription is canceled, the customer will no longer be billed from that point forward.
We're sorry to hear you may have had a frustrating experience with this process, but I hope this clears up some of the confusion. Have a great day!
Deceptive Billing Practices – Avoid at All Costs
I ordered a single trial product and was immediately hit with unauthorized charges totaling BGN 361.96 for products I never ordered, received, or agreed to. There was no clear consent to a subscription, and yet my card was charged multiple times.
When I contacted customer service, they insisted I return products I never even received—completely absurd. Their return policy is used as an excuse to avoid refunding fraudulent charges. Communication was dismissive and unhelpful.
After researching, I found dozens of similar complaints from others who experienced unauthorized billing, hidden subscriptions, and difficulty getting refunds.
This company’s behavior appears to violate consumer protection laws and should be investigated.
I do NOT recommend doing business with them. Save yourself the stress and money—go elsewhere.
This review will stand until I get my money back from their unjust practices.
August 1, 2025
Unprompted review
Reply from Healthy Back Institute
Hello Jasmin,
Unfortunately, the information provided through here does not provide enough to confirm an account. But given the currency and your name, I believe I may have found it. When purchasing a Free Trial offer, it does come with a subscription, that's part of the terms and conditions at the time of purchase and a box that must be checked agreeing to them before being able to purchase.
That said, if I am in the right account, again, not sure, it looks like everything has been cancelled at this point. You can return anything unopened for a refund. The address for returns is:
PBD
ATTN: Healthy Back Institute Returns
7055 South Decatur Blvd
Suite #180
Las Vegas, NV 89118
Again, if in the right account, it looks like one was delivered in July and the other two are hung up in Customs. I can't discuss further without confirming the account to be the correct one, so please feel free to contact us at:
Monday – Saturday
8AM CST – 6PM CST
INT: 240-780-5977
Warm Regards,
Customer Loyalty Team
http://www.losethebackpain.com/customer-support
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