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LOST GEN CLUB Reviews 

1,334
•
TrustScore 4.5 out of 5

4.7

Jewelry Store
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Review summary

Created with AI, based on recent reviews

Looking at 612 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products and their affordable pricing, often noting they appear more expensive than their actual cost. Many are delighted with the wide assortment and accurate online representation. The delivery service is frequently highlighted for its speed and efficient packaging, ensuring orders arrive safely and on time. However, some customers noted dissatisfaction with product quality, describing items as cheap or not matching advertised images. Others found the return process problematic due to high shipping costs, rendering returns impractical.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often noting that items feel and look amazing,... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with the overall... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the fast and quick... See more

Order

People report positive experiences with order, often highlighting the easy ordering process and satisfaction... See more

Price

Customers consistently note positive experiences with price, often praising the good quality for the cost and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I discovered you guys through an internet search, I later read the reviews , check out your instagram and Tik Tok before making my purchase. I am thoroughly impressed with all the products I received... See more

Rated 5 out of 5 stars

I tend to be relatively reluctant to buy things based off what I see on Instagram - but I did a little research and was more than pleasantly surprised by Lost Gen Club. The website is extremely easy t... See more

Rated 5 out of 5 stars

Was very happy to receive my order. Professionally boxed with the chain extension inside a nice looking pouch. They definitely care about the products they offer. Can't wait for my second delivery.... See more

Rated 5 out of 5 stars

Not being much of a jewelry person I was looking for high quality without breaking the bank. Lost Gen provided me with all of this and more. I received many compliments from the first wearing. I can't... See more

Company details

  1. Jewelry Store

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,334)

866 reviews in the last 12 months

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Rated 1 out of 5 stars

FAKE

Just arrived: FAKE eye tiger stone and chipped ring. Returning it costs more than the ring.

July 14, 2026
Unprompted review
LOST GEN CLUB logo

Reply from LOST GEN CLUB

Hi Ardino,

Thank you for taking the time to share your experience. We're really sorry to hear that the ring didn't meet your expectations and that you were disappointed with both the item and the return process.

We completely understand how frustrating that must feel. Our product photos, material information, and descriptions are provided on each product page to accurately represent the items before purchase, and we also offer a 60-day warranty for manufacturing defects.

At the moment, we haven't been able to locate an order or any previous communication under the name shown on this review. We'd genuinely like the opportunity to look into this for you and see how we can help.

Please send us a direct message with your order number or the email address used for your purchase, and we'll review your case and do our best to find a suitable resolution.

We appreciate your feedback and hope to have the chance to make things right.

Kind regards,
Lost Gen Club Customer Support.

Rated 1 out of 5 stars

SCAM…

This company is a scam, they get you to buy their cheap jewelry and it ships out of NY. If you go to return it, they change address to an out of the country address and make you pay for shipping, which you won’t because it costs hundreds of dollars. Don’t waste your time and energy on this sorry excuse for a company.

July 9, 2026
Unprompted review
LOST GEN CLUB logo

Reply from LOST GEN CLUB

Hi Kurt,

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience left you feeling this way.

We understand how frustrating international return shipping costs can be, especially when they seem high compared to the value of the item. Our return policy, including the return address and the customer's responsibility for return shipping costs, is clearly outlined on our website before purchase, but we appreciate that this may not have been the experience you were hoping for.

We also want to mention that we offer a 60-day warranty for manufacturing defects and are always happy to review quality-related concerns to see how we can help.

Unfortunately, we haven't been able to locate an order or any previous communication under the name shown on this review. We'd genuinely appreciate the opportunity to look into your case. Please send us a direct message with your order number or the email address used for your purchase so we can review your situation and explore any possible options to help resolve it.

We value your feedback and hope to have the chance to make things right.

Kind regards,
Lost Gen Club Customer Support.

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