lotnisko-chopina.pl Reviews 

Very rude personal on security check in airport. A blond woman with long hair was picky to me, rude and generally very unpleasant , that me and my sister have 2 small bags of cosmetic, generally everything was less than one litre. She just told, put everything in that small bag ( with which they provide) even so even 500ml are not suitable in it, I was forced to throw a lot of things. Also they told go to another security check, because we have there a system, which counts. Terrible service, terrible communication. The funniest thing other check control woman had normal big cosmetic bag, but only one and no one told her anything about it. I feel disrespected and so much energy was wasted on terrible service. If you hate your job and people, don’t work there.

Most horrible airport security, they have satisfaction to throw your cosmetics, very rude attitude, most probbaly they hate their job and their life. Everytime I travel I face their rudeness. Please, at least, provide your useless plastic bags for your 1 l allowed liquids (bags which are always missing) and you cannot justify that I have to bring from home, this is outrageous. Meanwhile everywhere else is allowed to travel with 2l, not to mention those airports where you can pass without taking them out from your bag. I am sure if the security officers would come with pleasure at work they would act and serve the passengers at least with respect. Suggestion: maybe would be useful that shift leader would put in first line, at least sometimes, those employees that speak english, I ll remind you that is an international airport.

First world country; third world baggage handling. Why would you check in luggage on a 45 minute internal flight if you knew it would take 30 minutes to deliver on landing- from literally yards away?! Come on Warsaw. Sort this rubbish performance out please.

Terrible customer service - awful manners. There is a lot to improve to reach the European standards.

Today 15.03.2025 we been using this airport for transfer reasons I have requested wheelchair assistance they bring to the gate and left my mum giving a form to sign, are you serious? This is unacceptable DONT USE polish air line, this will be my last time I’ll use this poor nation airline even the staffs are rude

This airport is among the most poorly organized I’ve encountered. Despite having transfer times of up to 2 hours, I nearly missed my connections due to the inefficiency and mismanagement of passport control. The flow of passengers is chaotic, with large crowds moving without direction, minimal signage, and no clear structure in place to manage the volume of people.

In particular, the boarding zones, especially in the N areas, are extremely narrow, leading to overcrowding and discomfort, with little to no space available for passengers to rest. Unfortunately, not all staff members maintain a professional or respectful demeanor. I witnessed instances of staff shouting aggressively at travelers, which was very unsettling and inappropriate. I travel a lot, all my worst experiences are associated with this airport.

The most outrageous customer service i have ever received at the airport. I have been travelling for over 20 years across the globe and have never been treated as i was today at 6.22am at Warsaw Chopin airport at the Information desk by very mature blond lady who was extremely rude. The most disgusting customer service ever.

Automatic passport control not working properly again. There are around 10 gates, they opened 4 for huge amount of people. And even that gates didn’t work on the beginning. Missed my train cause of that huge delay. Even though I was in a first in line. It happened also few months ago.
Another thing is that staff at security super rude and not helpful. Feels like working there as for punishment instead of helping passengers to have smooth transfer and flight. All the process at airport should be smooth and staff helpful. Been to many airports abroad and mostly staff tries to help and be nice instead doing their best with rude behavior.

Massively rude staff person at the security check-in queue. It happened between 14:00 and 14:30 hours on June 04, 2025.
I took two trays, I put my backpack in one of them, and was taking out the electronics and other things to put orderly in the second tray, when a security staff person came, pushed the second tray away from me and almost into the moving band, and then demanded to see where are my electronics. I told her I hadn't finished yet, and asked why she did that. She only answered "yeah, yeah, yeah", and wanted to see the electronics. I repeated that she'll see them when she lets me finish putting my things in the tray. She rolled her eyes and went away.
What's wrong with that person? There was zero need to treat me like that, and I think it's pretty obvious that if you pull a tray away from a person that is organizing their things it means they haven't finished yet, therefore you won't see their electronics just yet.
The queue wasn't even long, there was no reason or need to be like that. Train your staff better. If customers shouldn't be rude with the staff, the staff shouldn't be rude to the customers either. Even more with the power imbalance, she could have caused me trouble just because she was annoyed at something and was taking it out on the customers.
Tell your staff that customers are people too, just like them.

I want to express my disappointment and frustration with my recent experience at Warsaw Chopin Airport, which led to me missing my flight home to see my family for Christmas.

Despite waiting near the gate for my Schengen flight, I unintentionally ended up in the non-Schengen area. There were no clear signs or warnings to indicate that I had taken a wrong turn, and I received no proactive assistance from airport staff to rectify the situation. This issue was further compounded by the fact that another passenger faced the exact same confusion at the same time, suggesting this is a recurring problem rather than an isolated incident.

When we approached airport staff for help, we were told to exit the entire airport and re-enter through security—a time-consuming and cumbersome process. To make matters worse, the exit door was locked, and we had to ask several times before staff eventually allowed us to leave through the opposite side of the security checkpoint. The lack of clear signage, accessible exits, and proactive staff assistance made an already stressful situation even worse.

Ultimately, I missed my flight home for Christmas, an irreplaceable loss that could have been avoided with better airport management. This experience has left me deeply dissatisfied with the service and organization at Warsaw Chopin Airport

29% - hidden - money exchange commission!

I had a business visit in Poland from date Nov. 08 – Nov. 13. I entered Poland via the Warsaw Chopin Airport. I was in a hurry so I chose the first money exchange office inside the airport. I exchanged 2000 EUR cash into the local currency Zloty. The rate the applied was 3.66 on date Nov. 11 – 2020. I was given 7320,00 Zloty. On my way out I again changed the left over. I gave them 6796,71 Zloty, I received 1.315 EUR. No commission was charged according to the invoice.

I was wondering, where I did spend the 700 EUR difference.

In the Airplane I started calculating and found the massive fraud.

On date Nov. 08 the official exchange rate was of that 1 EUR = 4.5051 PLN (exchangerates.org.uk)

Compared to the actually applied exchange rate from that office of 1 EUR - 3.66 PLN, on date Nov. 08, they charged a HIDDEN commission of 19%! It means for my 2000 EUR instead of giving me 9010 PLN, they gave me 7320 PLN and made 1690 PLN or 375 EUR commission!

On date NOV 13 the official exchange rate was 1 EUR = 4.4834 PLN
(exchangerates.org.uk)

Compared to the actual applied exchange rate from that office of 1 EUR – 5,168 PLN, on date Nov. 13, for returning PLN, they charged a HIDDEN commission of 15%! It means, for my 6796,71 PLN instead of giving me 1515 EUR, I received only 1315 EUR. Again, they made 200 EUR HIDDEN commission.

Summary: From 2000 EUR is spend locally in Poland 524 PLN (Zloty) for local purchased. That is about 116 EUR. Everything else I paid with credit card. But for the exchange on cash of 2000 EUR back and forth, I was charged in total: 575 EUR (375 EUR + 200 EUR). That is rounded 29% commission!
All this happened NOT in the market, in shady little office in an unknown side road. It happed in the building of the WARSWA Chopin Airport, where a traveler assumes, he will be treated with utmost respect.

I am a well-traveled person. I have seen almost all major countries on this planet. I have come across of exchange commissions (that were also openly published) of 1% to 3%. The fact that they are hiding this commission inside some virtual not existing exchange rates, shows already that they know, that they are doing something wrong.
And the most painful thing here is, it happened in a well-established AIRPORT in the heart of EUROPE. WHAT A FRAUD.

The 2 offices related to this fraud are:

Money World at the baggage claim area at arrivals.
CURRENCY-EXPRESS SP at the departure area

This will be reported to all major institutions in Europe responsible for fraud claims and to major online platforms about travel.