Lotto SocialReviews 

Reply from Lotto Social

Jun 25, 2026

Hello Paul, thank you for your feedback 😊

We're sorry to hear about your experience and understand how frustrating it must have been to believe you had successfully cancelled, only to later see another charge.

We'd like to clarify that subscriptions and syndicate entries can only remain active if they have not been fully cancelled within the account, and charges are not intended to continue once a cancellation has been successfully processed 🎟️🍀. If you received a cancellation confirmation, we would certainly want to investigate why a further payment was taken.

We also appreciate your feedback regarding the cancellation journey. Users should feel confident when managing their subscriptions, and we're sorry if the process felt unclear or difficult to navigate. It seems like a holiday payment that later on resumes.

Please respond to our information request and provide the cancellation confirmation you received so we can review your account, investigate the charge, and help resolve this matter for you 👍.

Alex,

Reply from Lotto Social

2 days ago

Hello Claire, thank you for your feedback 😊

We're sorry to hear about your experience and understand how concerning it is if you're seeing payment attempts after believing your subscription was cancelled.

If your subscription was successfully cancelled, no further payments should be taken. We'd like to investigate why these payment attempts are occurring and ensure there are no active entries or subscriptions remaining on your account 🎟️🍀.

If you need to review or cancel your subscription, you can also use our official cancellation guide here:

https://lottosocial.com/cancel-lotto-social/

Please respond to our information request so we can review your account and help resolve this matter as quickly as possible 👍.

Best Regards,
Alex

Reply from Lotto Social

A day ago

Hi there Kisi, thank you for your feedback 😊

We're glad you're enjoying the experience overall, although we're sorry to hear you feel it takes a long time to earn rewards.

We appreciate your comments and are always looking at ways to improve the experience for our players 🎟️🍀

Thanks again for sharing your thoughts, and we wish you the very best of luck in your next games and draws! 🤞✨

Alex

Reply from Lotto Social

A day ago

Hello Ann, thank you for your feedback 😊

We’re sorry to hear about the frustration you experienced, especially around not being clearly informed and the impact unexpected payments had on your account.

We understand how important it is for users to have clear visibility when resuming activity, including any paused settings and when charges may apply. Notifications such as email or SMS reminders are intended to support this process, so we’re sorry if you didn’t receive these in your case 📩📱

We also recognise how stressful it is when a payment is taken at a difficult time financially. Your feedback about clarity around pausing, resuming, and payment notifications is really valuable and will be shared with the relevant team.

If you would like us to review your account and check what happened with the notifications and billing cycle, please let us know and we’ll be happy to help further 👍

Best Regards,
Alex

Reply from Lotto Social

2 days ago

Hello Michelle, thank you for your feedback 😊

We're sorry to hear you've experienced delays with your payout and issues with the app. We understand how frustrating that can be.

Withdrawals may occasionally take longer while verification or security checks are completed, but we appreciate that you expect a smooth and timely process 🎟️🍀. We're also sorry if you've encountered technical issues affecting the app's performance.

Please respond to our information request so we can review the status of your payout and investigate the app issues you've experienced. We'll be happy to help 👍.

Best Regards,
Alex