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Noorddijk 8c, 3142ED, Maassluis, Netherlands
3.4
74 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
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Came back for my second order. Even though PostNL had delay, Lou was super friendly and tried to help me with my order. Excellent company and will order again.
Reply from LOU BIJOU
Hi Dave,
Thank you for your second order & your lovely review.
Kind regards,
LOU.
Reply from LOU BIJOU
Bedankt voor je review Jade 😃😃
Met vriendelijke groet,
LOU.
It was 1-5 days waiting and im 8 days further and still havent had any email about my package but it was suposed to be track and trace
Reply from LOU BIJOU
Beste Thomas,
Bedankt voor je review.
De bestelling is geplaatst op 3 januari & binnen de aangegeven verzendtijd opgestuurd. Ik snap dat het vervelend is als hij toch later weggaat dan gehoopt, maar wij wisten helaas niet van de spoed af, dit kan altijd worden geregeld in overleg. Ik hoop dat je blij bent met de armbandjes 😊
Met vriendelijke groet,
LOU.
Reply from LOU BIJOU
Al sinds het begin een trouwe klant, jij bedankt lieve Reshma!
Liefs,
LOU.
My friend loved the bracelet that I gifted her. Also the customer service is quick to respond and really helpful.
Reply from LOU BIJOU
Lieve Annabel,
bedankt voor je lieve review! You made our day,
Lieve groet,
LOU
After a week I didn’t receive a shippingconfirmation and even after reaching out I didn’t hear anything. I want the products or my money back, but they don’t respond. Their policy is to ship in 1-5 working days. Well they don’t and they won’t let you know as they tell on their website. Just a bed experience and waisted money.
Reply from LOU BIJOU
Beste Sienna,
Bedankt voor je review!
Onze verzendtijd is 1-5 werkdagen, ik zie in het systeem dat de bestelling helaas op de 6e werkdag is opgestuurd, het spijt ons dat dit is gebeurd, wij begrijpen dat dit erg vervelend is. Wij sturen vandaag een extraatje op & hopen dat dit de teleurstelling enigszins een beetje goedmaakt.
Mocht je nog vragen hebben, dan horen wij dit uiteraard graag van je!
Met vriendelijke groet,
LOU.
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