I purchased 3 pairs of the Silver Summer Star Comfort Earrings. Somehow I managed to lose one out of each ear on the same day just 3 days after receiving them. I reached out to customer service and th... See more
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Two of my pieces broke one was a necklace that I’ve never worn the jewel part fell out. The other was a bracelet I wore it twice and the second time it broke. Love all the pieces but they do tarnish n... See more
Absolutely do not buy! Horrible rash from earrings and necklaces, I normally tolerate both steel and gold - my ears and neck are reacting to cheap copper/nickel jewellery with these pieces. I don’t... See more
Avoid Louise Carter Jewelry at all costs—it is an absolute scam. They market themselves as a luxury brand, but they actually drop-ship incredibly cheap, low-quality items from China. Instead of the pr... See more
Company details
Written by the company
At Louise Carter we believe style shouldn't break the bank. This is why we set out to challenge the traditional business model by selling premium quality jewellery directly to YOU - cutting out the retail mark up.
Contact info
PO BOX 4168, RG8 6ED, Reading, United Kingdom
- info@louisecarter-official.com
- louisecarter-official.com
You should know
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Don’t recommend
The jewelry arrived after a couple weeks. Initial impressions were that it felt cheaper than I expected. I got a necklace that broke just trying to put it on normally. The following day, an anklet broke off while jogging on the treadmill. Asked for a refund and replacement, but was told only one could be done. Not customer-centered. Would not recommend.
Jewelry looks big online and arrives too small
It took over 2.5 weeks to receive items. The ring and bracelet were too small and there is a return policy but no refund. Do not buy anything from this company!!
Stunning , affordable, hypoallergenic
For someone who is allergic to like every piece of jewelry, Louis Carter is a GODSEND! Every piece is affordable, gorgeous, and the quality is amazing ! I have order from there twice and have well over 20 pieces ❤️ I have never broken out and the one time one of my rings had a stone fell out , they literally sent me another one so quick and easy ! I will Deff be ordering again, as well as telling everyone else to order as well ! Thank you for making such amazing, affordable pieces 🥰
Almost all of my jewelry is from LC…
Almost all of my jewelry is from LC now. As someone who travels a ton and spends a lot of time in the pool/ocean, it’s been awesome! I love not having to worry abt my jewelry bc it 1. Didn’t cost a fortune so if I loose a piece, it’s not the end of the world and 2. It looks the same as when I bought it even after all the chlorine, salt water etc. wish I knew abt them sooner as I’ve spent $300 on bracelets that faded and look crappy after one vacation
Superb customer service
Yesterday, I received my 7 pieces of jewelry for $85. While unpacking one of the necklaces, I noticed that the chain was broken, so I immediatedly emailed customer service. As I hit "send", I reluctantly thought to myself, "I bet I'll be lucky to hear from anyone by Friday, and I can't imagine what kind of pain in the a$$ this is going to be." To my utter surprise, within 2-3 minutes, I had an email response. Erika asked me to send her a photo of the damaged necklace, the name of the necklace and my order number. I quickly sent the email request back to her. Again, within minutes she responded with the 3 options that I had for a resolution. I answered her back and was immediately sent an email stating that the replacement necklace was on the way! I was blown away with her prompt and more than fair responses. This is the kind of customer service that sets businesses apart from the competition these days. Here's the other thing...all this emailing back and forth was taking place at 8:30 pm cst. To be getting superb customer service at that time of the evening is unheard of. I am over the moon satisfied with the customer service that I received and love my new jewelry. Their 100% satisfaction/tarnish free guarantee is nothing to thumb your nose at either. I would recommend this company to anyone.
Love LC !!
Love my Louise Carter jewelry. There bundles make the perfect gifts and I have tons of pieces! Would recommend, super cute!!
The pieces I ordered came on time and…
The pieces I ordered came on time and where exactly what I was looking for. Great quality and can see myself wearing them for a long time. Will be coming back and ordering more.
I was skeptical at first
I was skeptical about the quality of the jewelry because the price is so good. I got my order and everything is perfect. I did have a mishap with one piece but customer service was extremely fast in replying and getting it fixed for me!! Will definitely order from here again and recommend to others.
Jewelry caused bad skin rash
Prices and shipping were great, but their earrings gave my skin a horrible reaction. They claim their jewelry is hypoallergenic, but I believe this is false advertising. Now I'm dealing with a very painful rash on my earlobes.
Believe the social media hype about beautiful LC jewelry!
Believe the social media hype, the Louise Carter beautiful jewelry arrives very quickly individually wrapped and packaged safely. I received 12 pieces of the most gorgeous jewelry and I get compliments on my first set which was also a 12 pack! I wear sunblock, I wear bug spray, and I’ve worn them in the shower and washing hands and the pieces really stand up! I had one item arrive damaged and their customer service was awesome. I feel like it was a real person emailing me that they replaced it immediately. Great experience, you won’t believe the quality pieces and compliments that you will receive - such awesome value - thank you all!
Obsessed with my pieces
I've ordered from Louise Carter three times now and honestly cannot recommend them enough. The Chelsea Herringbone Necklace is my absolute favourite, I wear it every single day including in the shower and at the beach, and it still looks brand new after 4 months. No tarnishing, no skin reactions, nothing.
Shipping was faster than I expected, arrived in just under 2 weeks to Australia with tracking the whole way. Packaging was beautiful too, would honestly make a perfect gift.
Had one small issue with a bracelet sizing and the customer service team sorted it out super quickly, no fuss at all. Genuinely felt looked after.
For the price point, the quality is unreal. Will definitely keep ordering.
Gold plated jewelry does not look like…
Gold plated jewelry does not look like this guys don’t fell for this has an ugly color and jewelry it’s made cheap and looks cheap don’t buy this trash
PLEASE NOTE if you purchase an item…
PLEASE NOTE if you purchase an item they do not offer return label, you will have to purchase yourself, provide the information to them and follow up on the return status.
With that said the items were ok, a bit daintier than appeared in pictures. Not a product I would purchase again, also with that return policy I would NEVER purchase again.
The jewelry is sooo brassy
The jewelry is sooo brassy. It does not look like the pictures.
I wore my anklet for 6 days and it fell off. I contacted customer service and they offered me a "store credit" to purchase another one. They gave me $15 and the anklet is listed at $46.
Not to mention- they ship from China (which is not disclosed) and it take weeks to get the order.
Buyer beware!!!!
I love that I can wear it everywhere…
I love that I can wear it everywhere especially in the ocean. I am always looking for good designs in jewellery that I can wear to the ocean so this one is on top of my list as it doesn't tarnish and is quite affordable too. Good purchase!
really good quality & quick delivery
really good quality & quick delivery, would recommend
ordered for my gf and she loves
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