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Company details
Written by the company
Combining super-soft fabrics and trend-led designs, our collections offer something for everyone. From cosy robes to fuzzy slippers, for laid back living... Loungeable has you covered. Available from our own site as well as a number of stockists - please note each stockist is responsible for refunding, we do not hold any card details unless bought from our own website.
Contact info
United Kingdom
- customerservice@loungeable.co.uk
- loungeable.co.uk
3.2
Average
10 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Poor service
Mrs Margaret Penman Disappointed with my product
came with a massive slit in the material.
However packaging all ok not damaged at all .
Emailed customer service had no reply not happy they could at least replied to replace this product.
Photo of goods can be available
September 15, 2026
Unprompted review
Reply from Loungeable
Hi, we’re really sorry that your item arrived damaged. This absolutely shouldn’t have happened and we apologise for the inconvenience.
We did reply to your customer service email at 4:03pm on the same day, asking for your order details so we could get this resolved for you. We’ve just sent the email again in case our original reply didn’t reach you.
We’re more than happy to arrange a replacement for you straight away. Please reply to our email with the requested details and we’ll get everything sorted as quickly as possible.
Apologies again, and thank you for bringing this to our attention. 🤍
Beautiful dressing gown…
I received the croissant fleece dressing gown and it is beautiful !! I have never seen such a selection of lovely dressing gowns that are a bit different from the normal. I don't think they are expensive for the quality and finish of them, which is superb. This is my first purchase and I'm about to order some p j's for myself.
September 10, 2026
Unprompted review
Reply from Loungeable
Hi, we are so glad you love your order! 🥐 🎀
My daughter is autistic and is very…
My daughter is autistic and is very particular in the material of clothing she wears. These pyjamas are perfect for her and worth the money.
July 2, 2026
Reply from Loungeable
Hi, we are so happy your daughter loves her pjs! They are super soft on the skin. 🩷
Im surprised this is even stocked
Im surprised this is even stocked, well anywhere really, apart from shein and ali express? This brand is clearly drop shipped from alibaba but sold on retailers like asos. The quality is awful and the static is insane! Im a size M and got an XL! Even though its an XL the arms chest and arms are ridiculously small to the point its just uncomfortable and exposing my wrists, the length of the gown is soo long so wouldn't even be proportional if someone's arms were as short as these sleeves, better quality at primark! This is just cheap rubish from china marked up for profit.
April 30, 2026
Unprompted review
Reply from Loungeable
Hi,
Sorry you feel this way about our products. We our a family business set up in 1953 and hold a long reputation for our quality and product - we are stocked on some large retailers and have a wealth of reviews on our quality.
I trust you have got a refund for this purchase now and we would like to offer you a discount to purchase from our website - to show you the quality we do offer. If you can email customerservice@loungeable.co.uk I will personally sort this for you.
Thanks.
Extremely disappointed…
I brought the black plush dressing gown, as a Mother’s Day gift and was extremely disappointed in the quality of the item, there was a significant hole under the arm. Learned a valuable lesson and will only purchase from reputable companies in the future.
February 25, 2026
Unprompted review
Reply from Loungeable
Hi,
Sorry you feel this way about our product. We our a family business set up in 1953 and hold a long reputation for our quality and product - we are stocked on some large retailers and have a wealth of reviews on our quality.
I trust you have got a refund for this purchase now and we would like to offer you a discount to purchase from our website - to show you the quality we do offer. We can only think this was a one off error in our manufacturing but our QC should have picked this up. If you can email customerservice@loungeable.co.uk I will personally sort this for you.
Thanks.
Poor quality item ruined after one wash!
Brought a dressing gown as a Christmas present which looked great and wife was happy however, after one was it came out looking as if I’d owned it for 2 years. It looked really tired and the material really degraded despite following the washing instructions. Very disappointed.
January 1, 2026
Unprompted review
Reply from Loungeable
Hi, sorry you feel this way about our product. We’re a family business established in 1953 with a strong reputation for quality, and our products are stocked by major retailers with many positive reviews.
I trust your refund has now been processed. We’d also like to offer you a discount on a purchase from our website so we can show you the quality we stand by. Please email customerservice@loungeable.co.uk and I’ll personally arrange this for you.
Thanks.
Poor quality and Customer Service
I am very disappointed with both the product and the customer service. The Plush Bootie Slippers from Loungeable looked cosy, but the inside stitching is so rough it scratches your feet. I returned the first pair only to be told I could not get a refund because they had been worn, even though that was the only way to discover the fault. I accepted a replacement but the second pair had the same problem. Poor quality and poor handling of a clear product issue.
Patricia Ling
December 17, 2025
Unprompted review
Reply from Loungeable
Hi, sorry you feel this way about our product. We’re a family business established in 1953 with a strong reputation for quality, and our products are stocked by major retailers with many positive reviews.
I hope your refund has now been processed. We’d also like to offer you a discount on a purchase from our website so we can show you the quality we stand by. Please email customerservice@loungeable.co.uk and I’ll personally arrange this for you.
Thanks.
Absolutely fantastic 🤩
Not only did the items arrive on time, but the quality is absolutely fantastic!! I am delighted with my new ‘comfy’ clothes. I highly recommend these guys, they are also really competitively priced. I will be purchasing more outfits soon 😊
June 16, 2025
Unprompted review
Reply from Loungeable
Lovely to hear - thank you!
Useless
Paid £5 next day delivery, day 4 and still not been received with no updates or response to my messages.
EDIT: just received a response as below, over 1 year later! Ridiculous! I’ll email you (again) and see if I get a response about a delivery refund this time!
May 6, 2025
Unprompted review
Reply from Loungeable
Hi,
We're so sorry that your order didn't arrive as expected.
Our Next Day Delivery service applies to orders placed before 12 noon, Monday to Friday, with delivery due on the next working day. Unfortunately, while rare, a small percentage of parcels can be delayed or lost in transit by the courier.
If you had contacted us directly, we would have investigated this as a matter of urgency and, where appropriate, arranged a replacement to be sent straight away. We would also be happy to refund the delivery charge where the service paid for was not received.
If you still need any assistance regarding this order, please do get in touch and we'll be happy to help - customerservice@loungeable.co.uk
We hope your parcel has now arrived safely and that you're pleased with your purchase.
Thanks,
Team LB x
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