Lounge Reviews 

Perfect costumer service from Sophie! Solved the situation.

I had to return an item but the Rebound Returns portal defaulted my country to Christmas Island and couldn’t be changed. The drop down list only had Christmas Island as an option.
The county defaulted to England which is where I actually live. I had to go through the AI assistant chat which was very painful until I got to a live person on the chat - Stef - who was very helpful and processed the return for me.
Apparently it’s an old portal in which case why don’t you remove it!

My order was incomplete, so i reached out to the customer service. There was Martin who helped me. Now it’s solved so i am happy.

the customer service was beyond excellent

Perfect service client and a good reactivity about my request !

It was my first visit to Lounge today in Bristol Cabots Circus and I was met by Syrai who was super friendly and I instantly felt welcome. I was booked in for a bra fitting and nothing was too much trouble. Syrai's attention to detail and customer service was impeccable. My whole experience from start to finish was fantastic and I ended up purchasing a number of matching bra and knickers sets. Thank you so much for all your help Syrai and for making me feel so welcome. I will definitely be back. My new favourite underwear store! I hope this feedback reaches you and is recognised by the company, outstanding experience.

I have shopped with lounge a couple of times and on this one occasion my bras did not fit. After reaching out to customer service for returning the bras with the website having a glitch where I couldn't submit it, they were completely understanding and did everything in their power to help me return them and obtain the correct sizing. I interacted with multiple people who were all just as kind and understanding as the next. Can not wait to receive my new sizes!

Amazing customer service very kind, fast and easy to follow
Thanks from my heart to Martin who helped me and solved my issue immediately

I went shopping at Cabot Circus today with my mum and sister. Nadine was super helpful and polite and provided us with great customer service, so much so we all came out with 3 bras each (thank you 3 for 2!). It was a task to ensure we all had the right sizing but Nadine was so patient and informative when it came to which size, style of bra. We couldn’t be more thankful for Nadine’s help. Thank you Nadine!

I really wanted to make my first purchase at Lounge and as i did there was problem with the payment. It was sent out but they didn’t receive it…i reached out to customer support and thanks to Martin who was really helpful and kind I managed to get my order!

Very good and correct customer service!!! They are very kind and helpfull. The items are also soooo good! I always buy here.

I ordered the wrong size bra’s without realising and took the tags off. Time got away with me so I didn’t message within the 30 day return period but contacted lounge today and they’ve said I could return and kindly gave me a discount for my next purchase which they didn’t need too as it was my fault! Spoke with Martin and everything was resolved in 5 minutes!

I don’t have for moment my clothes, but i need a question and help me, Laureen the chat, help me faster, i’m so excited to receive my own gift ☀️❤️‍🔥☀️

Terrible service. The store visit was nothing like the website portrayed. The store assistant gave me the wrong sized bra at first. I then tried on a bra and asked for 2 more the same and I purchased 3 bras. When I got home I realised that I have been given 2 different bras that did not fit. I arranged an online postal return but I am being charged £10 for it. Tried contacting customer service requesting the full refund, got a response asking for photos but I have sent back the bras, now no response and I've been charged £10 for the store assistant's mistake. Very unhappy

It was my first time ordering on this website.
I am really happy with the quality of my pyjama.
I had a little issue with one of the items, but the customer service was really effective, quick and nice ! Thank you Johanna. I will definitely order again on this website !

I had an issue with the delivery of my order and contacted Lounge's customer service. They handled my request very quickly, and the solution was clear and fast.

Customer service like this makes all the difference. A big thank you to the Lounge team for their speed and follow-up!

Tilly was incredibly helpful, after an error on the sizing on the original label and wash label turns out it was a size smaller than i actually bought!
She very quickly rectified the error and apologised and was able to sort it out completely while making sure the item was kept or donated instead of binned which i thought was a nice touch!
Thank you tilly!

I don't receive my good i email customer service and Lucy was so great and wonderful and replaced my order Lucy you are the best thank you once again.

My order was unfortunately lost in transit, but the customer service was excellent. Luce investigated the issue promptly, kept me informed, and provided a quick solution. I really appreciated her professionalism and helpful attitude. The company arranged a replacement shipment at no extra cost. Thank you for the outstanding support!