Love Jewelry  Reviews 

839
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 384 reviews, reviewers overwhelmingly had a great experience with this company and deeply cherish their purchases. Customers frequently praise the stunning quality of the custom jewelry, noting that the picture details and lovely presentation boxes make memorial pieces truly special. Consumers also appreciate the exceptionally helpful support team, effortless website navigation, and smooth purchasing journey from start to finish. However, some people mentioned frustrating issues with delayed deliveries, missing important target dates, and extended waiting times for their packages. A few other reviewers also felt that communication could be challenging when attempting to resolve product flaws or track missing shipments.

What people talk about most

Product

Reviewers mention positive feedback about product quality, describing the jewellery as beautiful and... See more

Quality

Consumers find quality to be positive, regularly praising the beautiful design and clear pictures of the... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting a mix of satisfaction and frustration.... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a division in... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love Jewellery have been amazing from ordering through to deliver. They have kept me informed of every step. I ordered a fingerprint necklace and a projection charm and they were beautiful. I also rec... See more

Company replied

Rated 5 out of 5 stars

Bought projector pendant as a gift for a friend's big birthday. Very pleased with purchase. Love Jewellery excellent at keeping me up to date with progress of order & very prompt at replying to emails... See more

Company replied

Rated 5 out of 5 stars

Quick & easy to order from. I ordered 4 finger print hearts & they was exact to the photo I had taken of my late mum. Really good quality, I ordered 4 heart necklaces 1 for myself & 3 for my children... See more

Company replied

Rated 5 out of 5 stars

This company was 1st class and very professional from start to finish. I bought 4 bracelets for my friends who recently lost their mum and were over whelmed and thought they looked gorgeous and the pi... See more

Company replied


Company details

  1. Jewelry Store
  2. Gift Shop

Written by the company

If you have any issues with your order please allow us to make it right - contact us at info@lovejewelry.co.uk for a prompt response! Before writing a review, please ensure you have purchased from ourselves www.lovejewelry.co.uk and not from a different company! Welcome to Love Jewelry, your UK-based store, where passion meets craftsmanship. Personalise your style with our personalised photo bracelet and photo necklace, each piece crafted to reflect your unique story. Immerse yourself in the charm of our photo projection jewellery creating a lasting connection between you and your most cherished memories. The perfect memorial jewellery & keepsakes.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

839 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(839)

368 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am truly happy with my purchase from…

I am truly happy with my purchase from love jewellery. Good quality and fast delivery. Would definitely recommend if you want a previous gift for a loved one.

June 3, 2026
Unprompted review
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Reply from Love Jewelry

Hi Kelly, thank you for your lovely review! We’re so pleased to hear you’re happy with your purchase, the quality, and the delivery. We truly appreciate your recommendation and support! x

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Rated 5 out of 5 stars

Great bracelet idea

Great bracelet idea

June 3, 2026
Unprompted review
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Reply from Love Jewelry

Hi Victoria, thank you for your review! We’re so pleased to hear you loved the bracelet idea. We truly appreciate your support! x

Rated 5 out of 5 stars

Beautiful gift for my friend

Beautiful gift for my friend, on the anniversary of her late husband.

June 3, 2026
Unprompted review
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Reply from Love Jewelry

Hi Melonia, thank you for your lovely review. We’re honoured that you chose one of our pieces for such a meaningful occasion. We hope it brought comfort to your friend and helped honour the memory of her late husband. Thank you for your support. x

Rated 5 out of 5 stars

This was delivered very quickly and…

This was delivered very quickly and it’s absolutely beautiful. The rose box is stunning too.

June 1, 2026
Unprompted review
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Reply from Love Jewelry

Hi, thank you for your lovely review! We’re so pleased to hear your order arrived quickly and that you love both the jewellery and the rose box. We truly appreciate your support! x

Rated 5 out of 5 stars

Beautiful photo heart bracelet

Order was fast and we were kept up to date of delivery day. A beautiful heart shape bracelet with a photo. Very pretty and we'll worth the money. I would highly recommend love jewellery.

May 15, 2026
Unprompted review
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Reply from Love Jewelry

Hi Amanda, thank you for your lovely review! We’re so pleased to hear you were happy with the bracelet, delivery updates, and overall experience. It’s wonderful to know you found it beautiful and worth the money. We truly appreciate your recommendation and support! x

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Rated 5 out of 5 stars

Fantastic product

Fantastic experience from start to finish! High quality product and works great in a dark room with a torch! Thankyou for keeping the memory of our little Lula alive
Highly recommend this company!

May 29, 2026
Unprompted review
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Reply from Love Jewelry

Hi Luke, thank you so much for your wonderful review! We’re truly honoured to have helped create a special keepsake in memory of your little Lula. We’re delighted to hear you were happy with the quality and that the projection worked so well. Thank you for your recommendation and support! x

Rated 5 out of 5 stars

Just got my order for my wife’s…

Just got my order for my wife’s anniversary present, she is going to love it as it looks great and the customer service was amazing, will definitely be shopping here again

May 29, 2026
Unprompted review
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Reply from Love Jewelry

Hi Darren, thank you for your lovely review! We’re so pleased to hear you’re happy with your anniversary gift and our customer service. We hope your wife loves it, and we truly appreciate your support. x

Rated 5 out of 5 stars

This piece is absolutely beautiful

This piece is absolutely beautiful. It really is something so special to keep hold of, especially if you are getting it in order to remember someone by. The service was great, updates were regular and delivered exactly when it was advertised.
Thank you again x

May 20, 2026
Unprompted review
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Reply from Love Jewelry

Hi Lauren, thank you so much for your lovely review! We’re truly honoured to have created something so meaningful for you. We’re delighted to hear you were happy with the service, updates, and delivery, and that your piece will serve as such a special keepsake. Thank you for your kind words and support. x

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Rated 5 out of 5 stars

I love it

I love it! Everyone seems to find it very cool. It's exactly like it's described. Thank you so much! That photo means a lot to me and now I can take it with me everywhere. You guys have been great! I will definitely recommend to friends and family and come back when shopping for gifts! Thank you for great customer service and wish you all the best!

May 9, 2026
Unprompted review
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Reply from Love Jewelry

Hi Saima, thank you so much for your wonderful review! We’re delighted to hear you love your piece and that it means so much to you. It’s lovely to know you can now keep that special photo with you wherever you go. Thank you for your kind words, recommendation, and support, it truly means a lot to us! x

Rated 5 out of 5 stars

Brilliant quality

Brilliant quality necklace and extremely helpful customer service. Would highly recommend xx

May 21, 2026
Unprompted review
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Reply from Love Jewelry

Hi Gemma, thank you for your lovely review! We’re so pleased to hear you were happy with the necklace quality and our customer service. We truly appreciate your recommendation and support! xx

Rated 5 out of 5 stars

Beautiful

I absolutely love the necklace. I wanted to get something special for my mum as her dad sadly passed and this was perfect. Ordering was easy and the delivery was quicker than expected. I would highly recommend. Thank you so much again.

May 25, 2026
Unprompted review
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Reply from Love Jewelry

Hi Lucy, thank you so much for your lovely review! We’re truly honoured to have helped create something so special for your mum during such a difficult time. We’re so pleased you loved the necklace and found the ordering and delivery smooth. Thank you for your recommendation and support! x

Rated 5 out of 5 stars

Absolutely beautiful and perfect A…

Absolutely beautiful and perfect A gift for my wife to provide a lasting memory of our dear pet. Thank you so much for such a quality job and service.

May 21, 2026
Unprompted review
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Reply from Love Jewelry

Hi Cawthorn, thank you for your heartfelt review! We’re truly honoured to have created something so meaningful for your wife in memory of your beloved pet. We’re so pleased you were happy with the quality and service. x

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Rated 5 out of 5 stars

Excellent!!!

I absolutely love my personalised necklace with my sons designs on.

May 21, 2026
Unprompted review
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Reply from Love Jewelry

Hi Elizabeth, thank you for your lovely review! We’re so pleased to hear you love your personalised necklace with your son’s designs on it. We truly appreciate your support! x

Rated 5 out of 5 stars

Excellent service.

What great service. The items we sent for replating have come back looking better than new!!
They were returned securely and quickly, and the cost was great value.
We will definitely use them again.

May 22, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Clarke, thank you for your wonderful review! We’re so pleased to hear you were happy with the replating service and that your items came back looking better than new. We truly appreciate your support and look forward to serving you again! x

Rated 5 out of 5 stars

I ordered the photo braclet and…

I ordered the photo braclet and contacted the company straight away to see if they could produce and send my item out as a priority. It was for my wife, who has lost her mum and it was a photo of them both from our wedding. It arrived on the funeral date and the tears from my wife's eyes said it all.
It turned up 3 days earlier than expected and i can not praise the production and delivery team enough. They went above and beyond. A totally 5 star service

May 18, 2026
Unprompted review
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Reply from Love Jewelry

Hi Anthony, thank you so much for your heartfelt review. We’re truly sorry for your wife’s loss, and we’re honoured we could help create something so meaningful for her during such a difficult time. It means a lot to hear the bracelet arrived when it did and that our team could help make it special. Thank you for your kind words and support. x

Rated 5 out of 5 stars

Very easy to order

Very easy to order, I bought a photo necklace for my mum. Lovely necklace, came well packaged and in a presentation box. Will definitely buy from here again.

May 1, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Vici, thank you for your lovely review! We’re so pleased to hear you found the ordering process easy and that your mum’s necklace arrived beautifully packaged. We truly appreciate your support and look forward to serving you again! x

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Rated 5 out of 5 stars

I ordered the Morse Code necklace

I ordered the Morse Code necklace, arrived in good time. It was for myself so I wasn’t overly bothered on it coming quickly. The chain is slightly shorter than I like my necklaces to be so I asked if they sold extenders. Cindy was incredibly helpful over email sorting one out for me!

May 21, 2026
Unprompted review
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Reply from Love Jewelry

Hi Alex, thank you for your lovely review! We’re so pleased to hear you were happy with your Morse Code necklace and the delivery time. It’s also wonderful to hear Cindy was able to help sort the extender for you quickly. We truly appreciate your support! x

Rated 5 out of 5 stars

Amazing experience

I purchase a necklace with a fingerprint from my late father which was from a kindle screen. Love jewellery managed to create my necklace with my dad’s fingerprint. It’s truly amazing. The whole experience from start to finish has been perfect. Thank you for being so amazing and I will definitely be ordering again ❤️

May 21, 2026
Unprompted review
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Reply from Love Jewelry

Hi Shella, thank you so much for your heartfelt review. We’re truly honoured to have created something so meaningful in memory of your dad, especially from such a special fingerprint source. It means a lot to hear you had a positive experience from start to finish. We truly appreciate your support and look forward to serving you again. x

Rated 5 out of 5 stars

Necklace and rose case

I purchased a necklace and the rose case to go with it. It was a gift for someone and they loved it. The quality of the case and necklace is amazing. I will definitely be purchasing again from them.

May 21, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Haiqa, thank you for your lovely review! We’re so pleased to hear the gift was loved and that you were happy with the quality of both the necklace and rose case. We truly appreciate your support and look forward to serving you again! x

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