Love Jewelry  Reviews 

839
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 384 reviews, reviewers overwhelmingly had a great experience with this company and deeply cherish their purchases. Customers frequently praise the stunning quality of the custom jewelry, noting that the picture details and lovely presentation boxes make memorial pieces truly special. Consumers also appreciate the exceptionally helpful support team, effortless website navigation, and smooth purchasing journey from start to finish. However, some people mentioned frustrating issues with delayed deliveries, missing important target dates, and extended waiting times for their packages. A few other reviewers also felt that communication could be challenging when attempting to resolve product flaws or track missing shipments.

What people talk about most

Product

Reviewers mention positive feedback about product quality, describing the jewellery as beautiful and... See more

Quality

Consumers find quality to be positive, regularly praising the beautiful design and clear pictures of the... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting a mix of satisfaction and frustration.... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a division in... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love Jewellery have been amazing from ordering through to deliver. They have kept me informed of every step. I ordered a fingerprint necklace and a projection charm and they were beautiful. I also rec... See more

Company replied

Rated 5 out of 5 stars

Bought projector pendant as a gift for a friend's big birthday. Very pleased with purchase. Love Jewellery excellent at keeping me up to date with progress of order & very prompt at replying to emails... See more

Company replied

Rated 5 out of 5 stars

Quick & easy to order from. I ordered 4 finger print hearts & they was exact to the photo I had taken of my late mum. Really good quality, I ordered 4 heart necklaces 1 for myself & 3 for my children... See more

Company replied

Rated 5 out of 5 stars

This company was 1st class and very professional from start to finish. I bought 4 bracelets for my friends who recently lost their mum and were over whelmed and thought they looked gorgeous and the pi... See more

Company replied


Company details

  1. Jewelry Store
  2. Gift Shop

Written by the company

If you have any issues with your order please allow us to make it right - contact us at info@lovejewelry.co.uk for a prompt response! Before writing a review, please ensure you have purchased from ourselves www.lovejewelry.co.uk and not from a different company! Welcome to Love Jewelry, your UK-based store, where passion meets craftsmanship. Personalise your style with our personalised photo bracelet and photo necklace, each piece crafted to reflect your unique story. Immerse yourself in the charm of our photo projection jewellery creating a lasting connection between you and your most cherished memories. The perfect memorial jewellery & keepsakes.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

839 reviews

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No recent history of asking for reviews

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Replied to 3% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(839)

368 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Such a beautiful meaningful bracelet I…

Such a beautiful meaningful bracelet I got for my sister so beautifully made

May 8, 2026
Unprompted review
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Reply from Love Jewelry

Hi Charlotte, thank you for your lovely review! We’re so pleased to hear you found the bracelet beautiful and meaningful for your sister. We appreciate your support! x

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Rated 5 out of 5 stars

Very easy to order and arrived on time…

Very easy to order and arrived on time , well wrapped. Amazingly clear .I would order again

April 30, 2026
Unprompted review
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Reply from Love Jewelry

Hi Rachel, thank you for your lovely review! We’re so pleased to hear the ordering process was easy and that you were happy with the delivery, packaging, and photo clarity. We truly appreciate your support! x

Rated 5 out of 5 stars

It’s really well made and you can tell…

It’s really well made and you can tell time goes into customers products and the feedback is excellent

May 8, 2026
Unprompted review
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Reply from Love Jewelry

Hi Ben, thank you for your kind review! We’re so pleased to hear you’re happy with the quality and care put into our products. We truly appreciate your support and lovely feedback! x

Rated 5 out of 5 stars

Delivery took slightly longer than…

Delivery took slightly longer than expected but definitely worth the wait I absolutely love this item. I would highly recommend this company

May 7, 2026
Unprompted review
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Reply from Love Jewelry

Hi KB, thank you for your lovely review! We’re so pleased to hear you love your item and felt it was worth the wait. We truly appreciate your recommendation and support! x

Rated 5 out of 5 stars

Uniquely Beautiful!…

This is the 2nd piece of unique jewellery I have purchased from here. I bought 2 bracelets with the photo centrepiece and both recipients loved them. The order process is very easy and the quality is good value. They both came in a lovely gift box and delivery was fairly decent, just over 2 weeks. I would definitely recommend Love Jewelry and I will 100% be back!
Karen, Cumbernauld, Scotland

April 17, 2026
Unprompted review
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Reply from Love Jewelry

Hi Karen, thank you so much for your wonderful review and continued support! We’re delighted to hear both recipients loved their bracelets and that you found the ordering process easy. Your recommendation means a lot to us, and we look forward to serving you again in the future. x

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Rated 5 out of 5 stars

Didn't have to wait too long for…

Didn't have to wait too long for delivery, bracelet is beautiful, bought it for my grandaughter and it brought tears to her eyes, she loved it. Thank you Love Jewelry x

May 1, 2026
Unprompted review
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Reply from Love Jewelry

Hi Lynn, thank you for your lovely review! We’re so pleased to hear your granddaughter loved the bracelet and that it was such a meaningful gift. We truly appreciate your kind words and support. x

Rated 5 out of 5 stars

Amazing again

This is my second order now and yet again they are absolutely beautiful and a great memory of our boys (dogs) we will forever miss them but now we have our favourite picture with us always thank you

May 6, 2026
Unprompted review
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Reply from Love Jewelry

Hi Sarah, thank you so much for your lovely review and continued support. We’re truly honoured to create these special keepsakes for you, and we’re so pleased they help keep the memories of your boys close. Thank you for your kind words. x

Rated 5 out of 5 stars

An absolutely fantastic item shows my…

An absolutely fantastic item shows my dog up beautiful and for the price wow never expected anything as good as what I received we will be losing him soon what memory to have.100% service thankyou.

April 10, 2026
Unprompted review
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Reply from Love Jewelry

Hi Neil, thank you for your heartfelt review. We’re truly honoured to create something so meaningful for you, and we’re so pleased you were happy with the quality and photo detail. Sending our warmest thoughts to you and your dog during this difficult time. x

Rated 5 out of 5 stars

Beautiful jewellery and good…

Beautiful jewellery and good communication throughout. Thank you

May 1, 2026
Unprompted review
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Reply from Love Jewelry

Hi Tijani, thank you for your review! We’re so pleased you’re happy with the jewellery and the communication throughout. We truly appreciate your support! x

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Rated 5 out of 5 stars

We had a truly excellent experience…

We had a truly excellent experience with the company.

April 28, 2026
Unprompted review
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Reply from Love Jewelry

Hi Elizabeth, thank you for your kind review! We’re so pleased to hear you had an excellent experience with us. We truly appreciate your support! x

Rated 5 out of 5 stars

Everything has been great so far

Everything has been great so far. I was really happy with the service, delivery and the quality of the product.

The service was efficient, communication clear and speedy delivery.

My friend loved her bracelet with the photo of her and her late mum - that was a nice surprise after the initial reaction to the bracelet, which she adored.
It's very refreshing to purchase from online retailers that still have a personal touch.

April 13, 2026
Unprompted review
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Reply from Love Jewelry

Hi Shama, thank you so much for your wonderful review! We’re delighted to hear you were happy with the service, delivery, and quality. It’s especially meaningful to know your friend loved her bracelet, thank you for your kind words and support! x

Rated 5 out of 5 stars

I bought for a gift person was…

I bought for a gift person was delighted with it delivery was good

April 25, 2026
Unprompted review
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Reply from Love Jewelry

Hi, thank you for your kind review! We’re so pleased to hear the recipient was delighted with the gift and that the delivery went well. We truly appreciate your support! x

Rated 4 out of 5 stars

Lovely jewellery available

Lovely jewellery available. Lots of choice. I ordered two morse code bracelets. I had to contact customer service who were really helpful as my order took ages to arrive. Over three weeks. Very happy with the bracelets once they arrived.

March 28, 2026
Unprompted review
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Rated 4 out of 5 stars

Great Necklace

Brought for my sister for taking care of our mum for many years.She loves it and a good reminder of mum.
Item looks great and picture quality fine a great keepsake.Would not hesitate to order again from this company as it’s great quality.

April 25, 2026
Unprompted review
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Reply from Love Jewelry

Hi Roy, thank you for your lovely review! We’re so pleased your sister loves the necklace and that it serves as a special reminder of your mum. We truly appreciate your kind words and support! x

Rated 5 out of 5 stars

Lovely bracelet with pic of my friends…

Lovely bracelet with pic of my friends dog who died , my friend loved it .I brought her one as she brought me one last year in memory of my dog and I loved it so much I thought I would do same for her

May 1, 2026
Unprompted review
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Reply from Love Jewelry

Hi Lynda, thank you for your lovely review! We’re so pleased to hear your friend loved the bracelet, and it’s really special that you were able to share such meaningful gifts with each other. We truly appreciate your support. x

Rated 5 out of 5 stars

Compassionate and truly caring support

Couldn’t recommend this company more. They were super quick to reply to my message. We purchased a bracelet for my sister who lost her husband, it has been of such comfort to her. Such a compassionate, kind and supportive company you are. Thank you

May 1, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Corinne, thank you so much for your kind words. We’re truly honoured to have been able to create something that brings comfort to your sister during such a difficult time. It means a lot to hear our support made a difference. x

Rated 5 out of 5 stars

Good things take time

Good things take time. So for me, it was realising that it's not going to be an instant make, the process and delivery takes time so even though they give you a time indication its only a rough guide. I did get updates but it was when the necklace was being finalised and ready to ship out. I uploaded a fingerprint that was from my deceased Dad so I expected it to be different. It was different from the picture you see online but in a good way because it was exactly what my finger print showed and that to me, was exactly what I wanted. They captured the exact print and I'm really grateful for that.
The pendant was a tear drop Shape and honestly at first I wasn't sure what to expect as the box presentation on the outside was beautiful, as I open the box, the chain is in an individual clear bag and the pendant in another- half expected the necklace to be ready made but I'm really glad it wasnt, I liked the fact that I could put the necklace together myself and you can tell it was individually personalised.
Quality wise, you can't fault this at all for the price and the end result is wonderful. I'm really happy with this. The delivery itself was by Royal mail and that was pretty quick once send out. I ordered two pendants and like the fact they placed them in a rectangular shape, side by side instead of bunching them up like a sqaure box.It was compact and prevented damage with the bubble wrapping envelope package.

Thank you so much

April 17, 2026
Unprompted review
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Reply from Love Jewelry

Hi Jo, thank you for your thoughtful review. We’re truly honoured to have created something so meaningful in memory of your Dad, and we’re so pleased you’re happy with the final piece and quality. We really appreciate your patience and your kind words, thank you for your support. x

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Rated 5 out of 5 stars

Ordered a necklace for my daughter and…

Ordered a necklace for my daughter and she has not taken it off. Excellent customer services. Thank you

April 30, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Dear Customer, thank you for your lovely review! We’re so pleased to hear your daughter loves her necklace and hasn’t taken it off. We truly appreciate your kind words about our customer service! x

Rated 5 out of 5 stars

The tennis bracelet arrived and looks…

The tennis bracelet arrived and looks amazing and arrived quickly.

April 28, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Gary, thank you for your kind review! We’re so pleased to hear you’re happy with the bracelet and that it arrived quickly. We truly appreciate your support! x

Rated 5 out of 5 stars

The product was very good quality and…

The product was very good quality and was an amazing birthday present for a friend, would highly recommend using this company. Delivery came just in time but all in all was good service and even had a email to check i was satisfied with the order. Would purchase from here agian.

April 21, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi JM, thank you for your kind review! We’re delighted the gift arrived in time and that you were happy with the quality and service. We truly appreciate your support! x

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