Lovense Reviews 

2,391
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 152 reviews, reviewers had a great experience with this company. Happy customers frequently praise the discreet packaging, professional handling, and consistently prompt delivery services provided when ordering their favorite items. Many enthusiastic consumers truly love the remarkably powerful vibrations, the exceptionally high build quality, and the seamless application integration designed for enjoyable long-distance play sessions. However, some customers also noted occasional application connection troubles, unexpected software glitches, and random device disconnections during their interactive remote experiences. Furthermore, a few reviewers stated that certain purchased items experienced technical faults, stopped working prematurely, or required multiple product replacements over time.

What people talk about most

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the amazing merchandise, great... See more

User experience

Customers consistently note ambiguous experiences with user experience, as reviewers praise the realistic... See more

Delivery service

Users describe ambiguous interactions with delivery service, as reviewers praise super fast shipping, prompt... See more

Application

Reviewers mention ambiguous feedback about application, with many praising the feature-rich design, game... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great products. Good Service and Very functional app. A Minor fault, the app does support music players very well. Need Improvement on this. But otherwise excellent business

Rated 5 out of 5 stars

Unbelievable experience. I'm an experienced anal player and I went with the 1.5 Hush2. It is perfect for all day wear. Not too big, not too small. The base is very comfortable, just feels like it belo... See more

Rated 5 out of 5 stars

Lovense is already an amazing company their quality is amazing, I have a lot of their toys it allows long distance play with my Dominant who is amazing, I tried out the Lush Anal for the first time an... See more

Rated 5 out of 5 stars

Product arrived discretely packaged as described. Instructions for charging were simple to follow. The levels offered for pleasure are varied. You can experience as much or as little as you want or ha... See more


Company details

  1. Sex Toy Store

Written by the company

We develop sex tech for long distance couples, frequent business travelers and cam models!


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(2,391)

174 reviews in the last 12 months

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Rated 1 out of 5 stars

A complete failure of duty of care, safety, and legal standards in their official community spaces

My experience with Lovense’s official community spaces (Discord) and moderation infrastructure has revealed an alarming and systemic failure in basic duty of care, safeguarding, and legal compliance. These spaces consist of 100,000+ community members all of which expect safety as their first priority. As an extension of their corporate brand and operated as an official platform by Lovense (by their own admission), the community comes together on these specific platforms to form the basis of Lovense toy use, connecting with other like minded individuals, creating dynamics and relationships which often result in a very personable affair.

As an online platform operating in a highly sexualised industry and space, Lovense completely fails to provide basic education on etiquette, online behavior, good practice, consent, and personal boundaries. Instead, their official spaces suffer from a severe lack of safeguarding oversight and a good level of duty of care, instead choosing to use community members with poor levels of training that opt to 'cherry pick' simple low level rule breaks such as unsolicited DM or friend requests. The moderation and administration teams display a profound level of apathy, bias, and lack of experience, actively enabling an unsafe environment where online predators, bad actors, and serial rule-breakers occupy their community spaces without repercussion.

When serious safety violations occur including verified harassment, doxing, and data privacy breaches staff resort to administrative deflection, gaslighting, and protecting repeat offenders under double standards, while systematically ignoring their own obligations and adherence as a corporate brand under the Terms of Service of the very platform they operate within.

Even more concerning, their internal handling of confidential user reports willingly breaches legal standards, including in my personal situation obligations under the UK Data Protection Act 2018 / UK GDPR and the Protection from Harassment Act 1997, by improperly leaking private ticket data to accused parties. This is not to mention potential breaches of their own internal NDA's

When a brand running a highly intimate, sexualised ecosystem fails to enforce its own rules, protect its community members, or maintain basic legal and safety standards, it exposes its users to significant real-world harm, especially as some of that extends to vulnerable individuals who seek solace in these platforms to connect with others.

As someone that takes safeguarding seriously in a professional capacity, and given this and the continued poor management of the platform (witnessing daily occurrences of predatory and manipulate behaviours to name a few), I cannot in all good conscience recommend engaging with their official community platforms given these profound operational and safety failures and an inability by Moderators and Community Admins to keep the most exposed of us, safe.

To make matters worse when trying to raise these breaches of protocol, rules and legal standings via their general (email) support/or their other external channels e.g. Security/Data Privacy Teams or when escalated to executive management, this is also non-existent; receiving the same level of apathy and lack of acknowledgement or response. It is highly concerning that these platforms continue to operate and enable such life impacting behaviour and my only hope is that the Discord Trust and Safety team intervene and address the corporate deficiencies and safety issues, before such breaches are escalated to governing bodies such as the ICO in the UK as a globally operating platform, or as a company operating out of Singapore, the Consumers Association of Singapore (CASE) and/or the Personal Data Protection Commission (PDPC) of Singapore. This is a company that makes statements that are not supported by the evidentiary behaviours which practically show that it seemingly does not care about the safety and wellbeing of their community

EDIT / Update to Position
Following escalation to corporate support and final (forced) closure of the complaint and while Lovense made some minor admissions, they also asserted via email on 28 August 2026 that rule enforcement had been re-assessed. However, timestamped server logs and public verification channels prove this claim is entirely false: in the specific case raised, the offender remains active and unpenalised on the server, and no public sanction record exists. This confirms systemic governance failures and data breaches remain uncorrected, proving Lovense prioritises institutional protection over community safety and leaving external regulatory escalation as the only recourse.

August 22, 2026
Unprompted review
Lovense logo

Reply from Lovense

Thank you for taking the time to lay out your concerns in such thorough detail. We truly appreciate you bringing these serious matters to our attention, and we fully understand where your perspective stems from.
Your feedback will be carefully escalated to our relevant internal teams for in‑depth review and follow‑up action. Please be assured that we hold your concerns in high regard, and we are committed to working toward a fair and satisfactory outcome for you.

Rated 2 out of 5 stars

I would make the toys with a different…

I would make the toys with a different type of silicone that wasn't so porous and wouldn't absorb odors.

August 14, 2026
Unprompted review
Lovense logo

Reply from Lovense

Thank you for your valuable feedback. We are sorry that our product did not meet your expectations. We keep working on product improvements to deliver a better user experience. We really appreciate you sharing this suggestion with us. Please feel free to reach out us at https://www.lovense.com/contact if you have any further detailed thoughts. Thanks!

Rated 5 out of 5 stars

Solace Pro is a game changer,

Solace Pro is a game changer,
if you're into computers, know a little bit of tech, options are endless.

quality of the product is amazing, got it on sale tho, is expensive if not !

but no regrets

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Lovense.com is great product they…

Lovense.com is great product they should make Lush Anal the same sizes as Hush 2
Lovense

Hush 2 1 inch ( max diameter )

Hush 2 1.5 inch ( max diameter )

Hush 2 1.75 inch ( max diameter )

Hush 2 2.25 inch ( max diameter )

Lush Anal

August 10, 2026
Unprompted review
Rated 1 out of 5 stars

Crappy product and crappy customer service.

I made the mistake of purchasing the vulse. You might as well grab a small robotic transformer because the noise it emits is abhorent. Not something you want to stick up your hooha. Also, the quality of the silicone is cheap. It leaves a white powdery residue.
They refused to take it back, because I opened the box and turned it on in the palm of my hand. It hasn't been used, but they still refused to take it back.
So it's going in the garbage. Time and money wasted.

July 29, 2026
Unprompted review
Lovense logo

Reply from Lovense

We are truly sorry to hear you have had such a disappointing experience. We fully understand how frustrating this situation must be for you.
Please kindly keep an eye on your inbox or reach out to us directly via https://www.lovense.com/contact. Rest assured we will work to provide you with a satisfying resolution. We look forward to your reply.

Rated 1 out of 5 stars

Lovense Gush products

I have had 3 Lovense Gushs,1 was the 1st Gush which died on me 4 months. The 2nd was Gush2 that one lasted exactly 1 month ,I did the warranty work on it and received a new one which ended up making it only a few months before that one died but thing is I not using it everyday sometimes not even a week so take that how you may,could only imagine if I did it wouldn't have lived a week. Terrible product. Will be looking elsewhere for other toys

July 28, 2026
Unprompted review
Lovense logo

Reply from Lovense

I’m truly sorry to hear you have had such a frustrating experience. We always aim to deliver a satisfying experience to every user, so it’s disappointing to learn things haven’t worked out well for you.
We value your honest feedback very much, and we will carefully pass your comments along to our relevant team for review. For personalized support with your situation, kindly contact us at https://www.lovense.com/contact. Our support team will look into your case and assist you further. Thank you so much.

Rated 5 out of 5 stars

This was for my wife

This was for my wife, and she said, it's almost like a miniature domi. Very powerful for the size. A nice take along.

July 14, 2026
Unprompted review
Rated 1 out of 5 stars

Haven't received a single thing

Haven't received a single thing. They're driver can't read an address and have nkt resolved my missing product. Been waiting over a week now with nothing. Not one of the employees or customer service had responded in kind. And expect me to wanna continue doing business here. Its a joke

July 10, 2026
Unprompted review
Lovense logo

Reply from Lovense

We are truly sorry to learn that you haven’t received your items and the delivery issue remains unresolved after waiting for over a week. We fully understand your frustration and take your feedback extremely seriously.
Kindly contact us at https://www.lovense.com/contact, and our support team will provide further assistance to sort this out for you.
Thanks!

Rated 5 out of 5 stars

Tried the Edge 2 and WOW

Tried the Edge 2 and WOW. I haven’t had a massager this powerful before. The app is full of a bunch of different features. It’s engaging, and super fun to mess around with. Best toy brand out there bar none. In fact I just ordered the Solace pro! Looking forward to using both.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic solo or partner buy

Product arrived discretely packaged as described. Instructions for charging were simple to follow. The levels offered for pleasure are varied. You can experience as much or as little as you want or have a partner provide the stimulation which only increases the pleasures and orgasms obtained. Absolutely love Lush 4.

July 4, 2026
Unprompted review
Rated 4 out of 5 stars

I gave it 4 stars only because….

I gave it 4 stars only because the suction cup was not suctioning. I had to use it with my hands. And I’m still trying to figure out how to make it heat up completely. But on a positive note, it gave great pleasure. Lol.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed

First ever quality toy and im not disappointed. It isn't harsh at all compared to others I've tried even on higher levels it provides better stimulation without being overwhelming or painful. I also think its impressive that they have a game mode which you can sync to various different games out there. I think other brands should be taking notes.

June 25, 2026
Unprompted review
Rated 1 out of 5 stars

Company never delivered full order

Company never delivered full order and continues to ignore refund and order delivery.

February 13, 2026
Unprompted review
Lovense logo

Reply from Lovense

We sincerely apologize for the inconvenience caused by the undelivered full order and the delayed response to your refund & delivery requests.
Please contact us at https://www.lovense.com/contact, our dedicated colleague will review your case thoroughly and provide you with a satisfying resolution promptly. Apologies for the inconvenience caused.

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