Whereas I am not thrilled with Lovepop changing their Rewards Program, I am very thankful to Joy and Mary for arranging a "last chance" discount. I have been a customer for quite some time and did not... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I've been buying Love Pop cards for years. They are beautifully designed and made. Every recipient has been really blessed by the card they received. Our adult children and grandkids save cards we hav... See more
Company replied
I’ve been buying and sending LovePop cards for several years; it’s the only card line that regularly gets a note from the ‘Birthday Person’ commenting on the card, not just my good wishes. Recently... See more
Company replied
I had an issue with a card that never arrived due to a shipping mishap. Contacted LovePop and their customer service people responded right away and offered a refund or store credit. Customer service... See more
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Company details
- #53 of 118 best companies in Gift Shop
- #64 of 104 best companies in Hobby Store
Written by the company
A Lovepop is more than a card. The intricate 3D paper sculptures are designed by naval engineers on cutting-edge software and then handcrafted in the Asian art form of sliceform kirigami. Whether it’s a wedding or birthday, if you’re saying thanks (for not mentioning that thing that happened in Vegas) or celebrating (a co-worker’s compulsive love of cats), we’ve got you covered.
Contact info
68 Harrison Ave, 02111, Boston, United States
- 888-687-9589
- hello@lovepopcards.com
- lovepopcards.com
4.5
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Website is good and easy to use.
Website is good and easy to use.
NOTE: I had to call a representative as my confirmation email had the cards in my order but not how many of each. This has happened before.
Charles Hughes
February 3, 2026
Reply from Lovepop Cards
We are so glad to hear that you find our website good and easy to use, Charles! We are happy our representative was able to assist you with your order details. Thank you for bringing the confirmation email layout to our attention; we are constantly looking for ways to improve the customer experience.
–Lovepop 💌
I had a couple issues with cards
I had a couple issues with cards. I notified them and they took care of it immediately.
January 28, 2026
Reply from Lovepop Cards
Hi Conni,
Thank you for sharing your experience! While we are sorry to hear you had a few issues with your cards, we are so glad our team took care of it immediately. We always want to make sure your experience is seamless!
–Lovepop 💌
Great cards and customer service support.
Love the variety of cards and wonderful customer support service.
January 30, 2026
Reply from Lovepop Cards
Hi Christina,
We are thrilled to hear that you love our variety of cards and had such a positive experience with our customer support service. Making your experience wonderful is exactly what we strive for!
–Lovepop 💌
Lost card
My card was lost in the mail and I reached out to customer service. They did an amazing job resending and I received it quickly
Great company to buy from
January 29, 2026
Reply from Lovepop Cards
Hi Marianne,
Thank you for sharing your experience! While we are sorry to hear your original card was lost, we are so happy our team did an amazing job resending it to you quickly. We truly appreciate your kind words about being a great company to buy from!
–Lovepop 💌
Prompt friendly customer service!
January 29, 2026
Reply from Lovepop Cards
Hi Adriane,
We are so glad to hear that you experienced prompt and friendly customer service. Providing a quick, helpful experience is what we love to do!
–Lovepop 💌
Wonderful fast service
Wonderful fast service. My problem was solved instantly. Lovepop is a great company, will definitely use it again!
January 29, 2026
Reply from Lovepop Cards
Hi Georgina,
Thank you for the kind words! We are so happy to hear that you received wonderful fast service and that your problem was solved instantly. Knowing that you'll be using Lovepop again makes our day!
–Lovepop 💌
Great customer service and fast…
Great customer service and fast responses. Help to resolve an issue with paid extra customization gone wrong.
January 28, 2026
Reply from Lovepop Cards
Hi Jamie,
Thank you for the feedback! We are so glad that our team provided great customer service and fast responses to help resolve the issue with your customization. We always want to make sure your cards are perfect!
–Lovepop 💌
Card unknown
We called our son to see how he liked the card. B Day cake pop-up with lights and music. He said he didn't get it! After looking around, he found it but thought it was junk mail. It didn't have our names on it and it didn't play music. The envelope it came in was damaged. The ink on it was smeared but you could make out his address, barely!. It didn't say who it was from. Neither on the card or envelope. There was a blank card with it but it too was blank. When we called to complain, we were told it was $5 more for personalization!!! Really?? You sell a card for a special occasion and then you want more money to say who it's from?? That is so wrong. Asked for a refund. We'll see how that works out. Oh, and I don't charge for reviews, good or bad.
January 25, 2026
Unprompted review
Reply from Lovepop Cards
Hi Richard, we are so sorry to hear about the damaged envelope and the confusion surrounding your son's birthday card. This is certainly not the magical experience we aim for.
Please reach out to our Happiness Team at hello@lovepopcards.com or call us at (888) 687-9589 so we can look into your refund and assist you right away.
–Lovepop 💌
Absolutely excellent customer service
Absolutely excellent customer service. Went above and beyond after the courier damaged my first parcel.
January 23, 2026
Reply from Lovepop Cards
Hello Bowen,
We are so glad to hear that we could turn things around for you! It sounds like a truly magical moment when our team was able to go above and beyond to replace that damaged parcel. Thank you for sharing your experience!
–Lovepop 💌
Great customer service
Customer service was very responsive and helped me with and order I had placed that was not delivered on time. Great customer service support. Will purchase from them again.
January 22, 2026
Reply from Lovepop Cards
Hello Alicia,
We are so happy to hear that our team was able to provide the support you needed! It’s a magical moment for us whenever we can quickly resolve a delivery hiccup and ensure you feel taken care of. We can’t wait to help you celebrate your next occasion!
–Lovepop 💌
Broken website
I've ordered from LovePop many times, but this time was a challenge. The website process went (at first) as per usual, but in the checkout screen there was a problem. The only option for shipping was free, which was fine, but when I went to checkout, I received an error message stating "you have to choose a shipping option". There were no options to select! The default method was free shipping, but there were *no* other options, and it wouldn't allow me to place the order. I had to call to fix the problem. I appreciate the customer service help, but LovePop needs to fix their website!
January 21, 2026
Reply from Lovepop Cards
Thank you for reaching out! We are glad to hear you've been a frequent shopper with us, and we truly appreciate you mentioning the great help you received from our customer service team while resolving this.
We are so sorry for the frustration our website checkout caused you. We want every part of your experience to be seamless, and we have shared your feedback with our tech team to ensure this is addressed. If you need any further assistance with your order, please contact our Happiness Team at hello@lovepopcards.com or call (888) 687-9589.
–Lovepop 💌
Lovepop cards are beautiful
Lovepop cards are beautiful. The agents in the chat are very helpful. I have been a regular customer for four years.
January 20, 2026
Reply from Lovepop Cards
Hi Theresa,
We are so happy to hear that you find our cards beautiful and that you’ve been a regular customer with us for four years. We are also thrilled that our chat agents were able to provide helpful support. Thank you for being part of the Lovepop family!
–Lovepop 💌
I ordered birthday card for my daughter…
I ordered birthday card for my daughter last January 4,her birthday was January 15. It’s now the 16th and I still haven’t received the card.Bad service!!!
January 16, 2026
Reply from Lovepop Cards
Hi Emie,
We are so sorry to hear that your daughter's birthday card has not arrived in time for her special day. We know how important those celebrations are, and we certainly didn't want to miss this milestone!
We are eager to make this right for you. Please contact our Happiness Team at hello@lovepopcards.com or call (888) 687-9589 so we can look into your shipment and assist you immediately.
–Lovepop 💌
I originally gave them one star because…
I originally gave them one star because my card never arrived and I could not get through to Customer Service. Eventually, someone got back to me and told me that their system was down although it took an entire month to get a response. The company took complete care of my issue and hopefully moving forward this will never happen again.
January 15, 2026
Reply from Lovepop Cards
Hi Larae,
Thank you so much for updating your review! We are so pleased to hear that we were able to take complete care of your issue and turn your experience around.
While we are sorry for the initial delay, we are grateful for your patience and glad that our team could make things right for you. We are looking forward to providing you with a much smoother experience in the future!
–Lovepop 💌
Easy to order
Easy to order. I called later and the representative was very professional and helpful.
January 9, 2026
Reply from Lovepop Cards
Hi Louis,
Thank you for the kind words! We’re so glad to hear ordering was easy and that our team was able to help.
-Lovepop 💌
Great Product, Even Better Company!
The card itself is hilarious, well made and loved by all. But more importantly, I was blown away by the customer care I received. They are a great company who help their customers greatly. I will continue buying all my cards from here.
January 6, 2026
Reply from Lovepop Cards
Hi Emma,
Thank you so much for this wonderful feedback! We’re thrilled you loved the card and had such a great experience with our customer care team.
-Lovepop 💌
No cards and Constant attempts at contact without cohesion
Ordered cards that ended up getting sent back because USPS said there was no such address. I’ve lived in the same place for 30 years. Also problems correcting the email address. Wasn’t notified till after the fact. Took a lot to get Customer Service. System was slow. The connection wasn’t the best and she had to go to the back office to try to fix it. I still don’t have my cards. Cards are personal. Joy the AI needs to be scrapped. To be continued. New address who is going to ship it to that took 20 minutes on the phone did not go to go through according to the email. What is going on? Not enough Customer Service agents to deal with the mess the management has been made.
I called and left a message with Customer Service. Find it. reply.
January 5, 2026
Reply from Lovepop Cards
Hi Peter, we’re truly sorry for the ongoing frustration with your order and the difficulties you’ve experienced with customer support. We completely understand how upsetting this must be, especially with personal cards. Please reach out to us directly at (888) 687-9589 or email hello@lovepopcards.com, so one of our Happiness Team Representatives can personally help resolve this and get your cards to you.
-Lovepop💌
Attempted to take advantage of their…
Attempted to take advantage of their Christmas Sale, was later informed that my less than $100 order triggered fraud and my order was cancelled.
Afterwards, called customer service and was told if I wanted to place the same order, the price per card I selected would no longer be $5, they world be $9.
December 26, 2025
Unprompted review
Reply from Lovepop Cards
Hi Tam, we’re very sorry for the frustration and confusion around your order and the pricing issue. We understand how disappointing that must have been, especially during a sale. Please reach out to us at (888) 687-9589 or email hello@lovepopcards.com
so one of our Happiness Team Representatives can review your situation and help make it right.
-Lovepop💌
Customer service is outstanding!
Customer service is outstanding!
The cards are wonderful and well crafted.
December 28, 2025
Reply from Lovepop Cards
Thank you for sharing this! We’re so happy to hear that our customer service and cards exceeded your expectations. Your kind words mean a lot to us 💖
-Lovepop💌
Great product with superb quality!
December 26, 2025
Unprompted review
Reply from Lovepop Cards
Thank you so much for your feedback! We’re thrilled to hear you’re enjoying the quality of our cards and appreciate your support 💖
-Lovepop💌
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