Whereas I am not thrilled with Lovepop changing their Rewards Program, I am very thankful to Joy and Mary for arranging a "last chance" discount. I have been a customer for quite some time and did not... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I've been buying Love Pop cards for years. They are beautifully designed and made. Every recipient has been really blessed by the card they received. Our adult children and grandkids save cards we hav... See more
Company replied
I’ve been buying and sending LovePop cards for several years; it’s the only card line that regularly gets a note from the ‘Birthday Person’ commenting on the card, not just my good wishes. Recently... See more
Company replied
I had an issue with a card that never arrived due to a shipping mishap. Contacted LovePop and their customer service people responded right away and offered a refund or store credit. Customer service... See more
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Company details
- #53 of 118 best companies in Gift Shop
- #64 of 104 best companies in Hobby Store
Written by the company
A Lovepop is more than a card. The intricate 3D paper sculptures are designed by naval engineers on cutting-edge software and then handcrafted in the Asian art form of sliceform kirigami. Whether it’s a wedding or birthday, if you’re saying thanks (for not mentioning that thing that happened in Vegas) or celebrating (a co-worker’s compulsive love of cats), we’ve got you covered.
Contact info
68 Harrison Ave, 02111, Boston, United States
- 888-687-9589
- hello@lovepopcards.com
- lovepopcards.com
4.5
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I received my order with nothing in the…
I received my order with nothing in the package, I was very disappointed, I did have an excellent customer service rep handle my issue but I was upset that the cards I originally ordered was no longer available. The rep helped me replace cards. Was very caring and concerned
December 2, 2025
Reply from Lovepop Cards
We’re sorry for the disappointment with your original order, though we’re glad to hear our team was able to step in with care and support. While it’s unfortunate the original cards were no longer available, we’re grateful you gave us the chance to help and truly appreciate your kind words about our customer service.
– Lovepop💌
Reply from Lovepop Cards
Thank you, Brenn! We’re thrilled to hear you love our products. Creating magical moments is at the heart of what we do, and your support makes it all worthwhile!
– Lovepop💌
Reply from Lovepop Cards
Thank you, Barry! We’re so glad our team could provide friendly, responsive, and helpful service. Creating magical moments includes making every experience delightful, and your kind words mean a lot to us!
– Lovepop💌
I spoke to someone who checked my…Finally someone took care of problem.
I spoke to someone who checked my information and took care of my problem in a satisfactory way. Much better than dealing with email.
December 2, 2025
Reply from Lovepop Cards
We’re so glad to hear this, Cynthia! 😊 Speaking directly and resolving issues quickly is exactly the kind of experience we aim for. Thank you for letting us know we could help make things right.
– Lovepop💌
Reply from Lovepop Cards
Thank you, Scott! We’re thrilled to hear our customer service made such a great impression. Creating magical moments means being there for our customers, and your kind words mean so much!
– Lovepop💌
My experience was great
My experience was great. Great customer service. This does not reflect on the employee on this particular day, however the price on the card was $I6 but I was charged $19. I looked at my receipt after I left because it sounded off so I went back in and the employee was more than kind to refund the difference. The company needs to change the pricing on the cards to reflect the new higher price difference.
November 25, 2025
Unprompted review
Reply from Lovepop Cards
Thank you for sharing your experience, Meredith! We’re glad our team could quickly assist and resolve the pricing difference for you. Creating magical moments includes making things right when issues arise, and we appreciate your thoughtful feedback.
– Lovepop💌
I have sent these cards for years
I have sent these cards for years, and people love them. The lady who helped me was great, she was patience and very helpful.
November 26, 2025
Reply from Lovepop Cards
Thank you so much, Nancy! We’re thrilled to hear you’ve been sending Lovepop cards for years and that they continue to delight. Creating magical moments is what we love to do, and we’re glad our team could provide helpful and patient support!
– Lovepop💌
Joy and Ces were super helpful
I had a shipping problem and Joy and Ces in customer service jumped in immediately to help! They solved my shipping issue and I'm really happy! That's great customer service! On the day before Thanksgiving, too!
Thanks all!
November 26, 2025
Reply from Lovepop Cards
Thank you, Mary! We’re so glad Joy and Ces could jump in and resolve your shipping issue, especially on the busy day before Thanksgiving! Creating magical moments includes being there when you need us, and your kind words mean so much.
– Lovepop💌
These are the cutest and unique cards
These are the cutest and unique cards. I had a small issue with the delivery of my cards, but their customer service responded fast and had the issue handled the same day. I highly recommend using Lovepop Cards.
November 26, 2025
Reply from Lovepop Cards
Thank you, Shanara! We’re thrilled you love the uniqueness of our cards and that our team could quickly resolve your delivery issue. Creating magical moments is what we aim for, and your recommendation means the world to us!
– Lovepop💌
I love being able to talk with a human…
I love being able to talk with a human person. She was very helpful.Your website is a little confusing. I was not able to return to look at some items that were of interest to me. It would be helpful to have item numbers.
November 26, 2025
Reply from Lovepop Cards
Thank you for your feedback, Sandra! We’re glad you enjoyed speaking with a helpful team member. We appreciate your suggestions about our website and item numbers, creating magical moments includes making the experience smooth and enjoyable, and your input helps us improve!
– Lovepop💌
Issue was resolved quickly.
November 25, 2025
Reply from Lovepop Cards
We’re glad to hear your issue was resolved quickly! ✨ Creating magical moments means being there when you need us, and we’re happy we could help.
– Lovepop💌
There should have been more .
There should have been more of a selection instead of 4 of one that was blah to start with. No greeting inside was a real downer. I expected more for the price and won’t order again.
They looked cheap…very disappointing.
November 15, 2025
Reply from Lovepop Cards
We’re truly sorry to hear your experience was disappointing, Val. Creating magical moments means delivering both quality and delight, and we regret we missed the mark. We’d love the chance to make things right—please reach out to our team at hello@lovepopcards.com
or 888-687-9589 for assistance.
– Lovepop💌
Customer service representative was…
Customer service representative was very helpful and thorough when dealing with problems caused by the website checkout process
November 23, 2025
Reply from Lovepop Cards
We’re glad to hear our team could help and provide thorough support despite the website checkout issues. Creating magical moments means being there when you need us, and we appreciate you sharing your experience!
– Lovepop💌
The woman taking my order was clear
The woman taking my order was clear, friendly, and knew what she was doing
November 22, 2025
Reply from Lovepop Cards
Thank you, Rosemary! We’re so glad your order experience was clear, friendly, and smooth. Creating magical moments includes providing helpful and friendly support, and we appreciate your kind words!
– Lovepop💌
Leila
Leila, the rep I spoke with was very easy to speak with. This is not the first time I reached out to you by phone. I have always been very satisfied with your representatives. Thank you!
November 22, 2025
Lost but found
The first card I ordered never arrived at my daughters so I had to reach out to customer service to resend. They resent the order and my daughter loved it.
November 21, 2025
I love your company
I love your company. She's did a wonderful job helping me. I send your cards to my friends and they all wait for them. I feel I send them the best cards there is. Thank you so very much.
November 19, 2025
Best customer service experience ever
Best customer service experience ever. Mistake was my misunderstanding on prices, and they credited me anyway!!
Not to mention awesome cards
November 17, 2025
My daughter sent me one for my…
My daughter sent me one for my birthday. And I been hook on these cards ever since Thank you for your talent staff
November 18, 2025
High quality, delightful design
I love the high quality of my cards! They are well made and delightfully designed -- well worth the price. Thank you.
November 6, 2025
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