Lovers Jewellery logo
Visit website

Lovers Jewellery Reviews 16

•
TrustScore 2.5 out of 5

2.3

Jewelry Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Jewelry Store

Written by the company

Say I Love You to your loved ones in a unique way!

Contact info

2.3

Poor

TrustScore 2.5 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Bad service no tracking or product

I didn't want to write a bad review. However I should of read the reivers before I ordered!

It's a shame really as this company has a decent website however the support is next to nothing.

Still haven't received my order or even been notified when it will be delivered or tracking!

Starting to think it's not coming. Will give it a few days more and if I have not been updated with tracking I will put a claim in for my money back.

Little tip is to reply to customers as soon as possible and update tracking.

January 12, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Granddaughter's watch for xmas still not delivered

Ordered my granddaughter a watch on beginning of December..they took payment from my bank the same day..and still not recieved it..no replies to my emails and they don't answer their telephone..
To say I am furious is an understatement but I will not let this drop..They have scammed me out of £58-50.

January 5, 2025
Unprompted review
Lovers Jewellery logo

Reply from Lovers Jewellery

Hi!

Apologies for any inconvenience. I am contacting from Lovers Jewellery Customer Support Team in regards to your order. I can see that your order was delivered and your Royal Mail tracking has been sent via email.

I apologize again for any inconvenience and if delivery did not meet your expectations. Let me know if there is something I can do to make your experience better.

We have extended shipping times depending on various circumstances such as customization process, logistics & during busy periods which has been communicated on our shipping policy. In accordance with our shipping & return policy, as the item has already been delivered in perfect condition, unfortunately, this will not eligible for a refund. I am here to help and assist you further. Let me know if you have any questions.

Regards,
Lovers Jewellery

Rated 2 out of 5 stars

Scam

Ordered what they said was a cotton t shirt medium sized and got a small shiny polyester t shirt about two months later. Should have read the 'about' section on the website as it was clearly written by a confused AI robot.

December 17, 2024
Unprompted review
Lovers Jewellery logo

Reply from Lovers Jewellery

Hi,

Thank you for your feedback and apologies if you had a negative experience shopping with us. The material has been advertised as a mixed fabric which has been communicated on the product description. I do apologize again if the fabric did not meet your expectations. Let me know if there is something we can do to make your experience better.

I am happy to offer a discount code for your next purchase. Hope this helps!

Regards,
Lovers Jewellery

Rated 1 out of 5 stars

Do not buy anything from this company…

Do not buy anything from this company…
Do not buy anything from this company they are a scam bought something back at the beginning of November still waiting for the delivery. I have rang and sent emails. No one gets back to you. They are happy to take your money but don’t deliver. Do not buy from them.

December 5, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY, I AM GOING TO REQUEST A REFUND FROM MY CREDIT CARD COMPANY AS I HAVE BEEN WAITING FOR AN ORDER FOR WEEKS, NO LUCK WITH TRACKING ID AND THEY DO NOT RESPOND TO EMAILS

November 12, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Have been waiting for a delivery for 2…

Have been waiting for a delivery for 2 weeks now, have emailed this company twice and had no response, tried calling the number on their website, doesn’t connect, chased up Royal Mail, they have no parcel for me with tracking number, do not buy from this company, I will be reporting to trading standards

November 12, 2024
Unprompted review
Rated 3 out of 5 stars

It’s alright just expect long delivery time

I wish I could give a 5 star review because they were very polite to me throughout the process, however, after being forced to pay for “warranty” at checkout which added another chunk of unnecessary money onto the price, it took well over a month to arrive, missing my girlfriends birthday by miles, I kept getting told it will arrive by a certain date which never happened every time and I kept having to chase them up to find out what’s going on. Turns out it’s all coming from China hence why it felt cheap😬

Thankfully, it’s the thought that counts not the actual gift and it all worked out in the end but I was left with a bitter taste after all that. If they were upfront with me from the start about delivery time and where it’s from, and didn’t force me to pay extra warranty then the review would’ve been more positive.

I’m not saying don’t buy from them, just make sure you order months in advance and don’t care about the quality. It’s the thought that counts so still a decent gift regardless, just remember it’s from a dropshipping site delivered from china

August 9, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER SCAM COMPANY

Disgusting service took two months for my order to come after numerous attempts to contact them about my order t getting no reply and then it was nothing like the design when it came. The flowers were a different colour and the print was very poor with a cheap hoody. Also looks like it is from china from the package that arrived due to writing on it! The website complete disappeared showing it was a scam but then now is back up!!

June 2, 2024
Unprompted review
Lovers Jewellery logo

Reply from Lovers Jewellery

Hello Saf,

I am extremely sorry that you did not have a positive experience shopping with us. I know this is not the level of service you expected, however, we faced technical issues on our server, the issue has been resolved and the website is back and running. Apologies again for the inconvenience this may have caused.

We value your feedback and I understand that you are not happy with the items you received. Do let me know how I can assist you further with your return. I will be more than happy to assist you if you leave us an email. I understand how inconvenient this must have been and I am here to help you get this resolved.

Regards,
Lovers Jewellery



Advertisement
Rated 1 out of 5 stars

Do not order!

I ordered a t-shirt and 3 weeks later it still has not arrived. I contacted them via their support email to find the email is no longer active and that they no longer have a website. This is a scam!

May 8, 2024
Unprompted review
Lovers Jewellery logo

Reply from Lovers Jewellery

Hello Emily,

I am extremely sorry that you did not have a positive experience shopping with us. I know this is not the level of service you expected, however, we faced technical issues on our server, the issue has been resolved and the website is back and running. Our lead times are up to 12 days during busy periods and I can see that your order has been delivered to you. Apologies again for the inconvenience this may have caused.

We value your feedback and do let me know how I can assist you further.

Regards,
Lovers Jewellery

Rated 1 out of 5 stars

DO NOT ORDER!!!!

I wish I read the reviews honestly! My money has been taken they said they sent the order after I was constantly messaging and the tracking number doesn’t work and I keep messaging asking for updates and they say they will get back to me no response!!! It’s been a month! I don’t even want my order I just want my money back now!!! DOOO NOT ORDER FROM THEM!!! They just take your money!

January 2, 2024
Unprompted review
Lovers Jewellery logo

Reply from Lovers Jewellery

Hello Senali,

I am extremely sorry that you did not have a positive experience shopping with us. I know this is not the level of service you expected. We value your feedback and I will do my best to get this resolved for you. I can see that your order has been delivered, but I do apologize for the delay in providing the correct tracking. We ship orders to our local warehouse which can take up to 2 days to update tracking from Royal Mail, during this period the tracking may not come up on the website. I understand how inconvenient this must have been and I would love to offer you a discount for the inconvenience caused. Do let me know if there is anything else I can do for you.


Regards,
Lovers Jewellery

Rated 1 out of 5 stars

Shocking company

Do not order of these 4 weeks later still not received my order customer service is shocking emailed about 10 times not one reply thankfully I paid through PayPal getting in touch with them to get money back

December 31, 2023
Unprompted review
Lovers Jewellery logo

Reply from Lovers Jewellery

Hello Ju,

I am extremely sorry that you did not have a positive experience shopping with us. I know this is not the level of service you expected. Our lead times are higher than usual during busy Christmas period. This has also been communicated on our shipping policy.

However, I would like to apologize again for the inconvenience this may have caused, as we greatly value your feedback. I would love to offer you a discount on your next order. Do also let me know if there is anything I can help you with.


Regards,
Lovers Jewellery

Rated 5 out of 5 stars

Amazing customer care❤️

Amazing customer care, beautiful items.

December 29, 2023
Unprompted review
Lovers Jewellery logo

Reply from Lovers Jewellery

Hello Rocchina,

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer care and that you love our items. Your feedback means the world to us, and we look forward to serving you again in the future! 😊

Regards,
Lovers Jewellery

Advertisement
Rated 1 out of 5 stars

Shocking customer service

Shocking customer service. Made contact more than once. Order never arrived waiting for refund. Won't be recommended.

December 26, 2023
Unprompted review
Lovers Jewellery logo

Reply from Lovers Jewellery

Hello Donna,

I am extremely sorry that you did not have a positive experience shopping with us. I know this is not the level of service you expected. Our lead times are higher than usual during busy Christmas period. This has also been communicated on our shipping policy.

However, I would like to apologize again for the inconvenience this may have caused, as we greatly value your feedback. I would love to offer you a discount on your next order. Do also let me know if there is anything I can help you with.


Regards,
Lovers Jewellery

Rated 5 out of 5 stars

Took longer than expected with…

Took longer than expected with delivery. But amazing bracelet. Thank you

December 17, 2023
Unprompted review
Lovers Jewellery logo

Reply from Lovers Jewellery

Hello Mrs. AB,

Thank you for your feedback! We apologize for the delay in delivery, but we’re glad to hear that you love the bracelet. We appreciate your understanding and thank you for your support! If there's anything else we can do for you, please let us know.

Regards,
Lovers Jewellery

Rated 5 out of 5 stars

Fair price

Fair price, great quality, fantastic design.

June 5, 2023
Unprompted review
Lovers Jewellery logo

Reply from Lovers Jewellery

Hello Khaled,

Thank you for the great feedback! We're thrilled that you found our pricing fair and enjoyed the quality and design of our product. Your support means a lot to us!

Regards,
Lovers Jewellery

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look