LoveSilver Reviews 147

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting their beauty and craftsmanship. Many consumers also commend the exceptional customer service, noting quick responses, helpfulness, and efficient resolution of any issues. The delivery service is frequently described as prompt and fast, with many items arriving sooner than expected. However, some customers were dissatisfied with the product quality, citing issues like tarnishing, breakage, and items not meeting expectations for their price. These reviewers also reported negative experiences with customer service when attempting to address these quality concerns, mentioning a refusal to acknowledge fault or provide refunds.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the beautiful... See more

Quality

Consumers generally find the quality of products to be positive, often praising items like engraved silver... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers highlight the helpfulness,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the extremely fast shipping... See more

Order

People report positive experiences with the ordering process. Customers found ordering simple and efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not only did I receive very good advice prior to submitting my order but the delivery was prompt and the item was as usual ( I had ordered before from this company) of very good quality and well price... See more

Company replied

Rated 5 out of 5 stars

The item itself was beautiful, and delivery swift. I had made an error with an engraving so I reached out to the company. They calked me straight away, rectified the issue and sent out a new item that... See more

Company replied

Rated 5 out of 5 stars

This is an exceptional company to deal with, not only do they have beautiful, mud range price silver items but they have exceptional customer service. They also are very fast to not only respond to or... See more

Company replied

Rated 5 out of 5 stars

I changed my mind about the engraving I had submitted so my fault...they contacted me to agree to alter but the original had already gone through....they sent the original with a fully paid return and... See more

Company replied


Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Jeweler
  4. Jewelry Designer
  5. Jewelry Engraver
  6. Jewellery Manufacturer

Information provided by various external sources

LoveSilver.com are manufacturers of fine personalised jewellery such as pendants, name necklaces, dog tags and bracelets, as well as making bespoke items.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

147 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Lovely bespoke jewelry

Lovely bespoke jewelry, I've ordered a few pieces and all have been perfect. Highly recommend

March 11, 2025
Unprompted review
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Reply from LoveSilver

Thank you for your lovely review and repeat customs - always here to help :)

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Rated 5 out of 5 stars

Amazing company…

Such an amazing company who went above and beyond. Customer service is excellent.
Necklace is beautiful and lovely packaging

April 1, 2025
Unprompted review
LoveSilver logo

Reply from LoveSilver

Hi Lisa, thank you for your very kind and positive review, and it was a pleasure to help you :)

Rated 5 out of 5 stars

Great quality necklace

I ordered a personalised infinity necklace from Love Silver and I’m so pleased with the final product. Great customer service, very high quality and a great price.

March 19, 2025
Unprompted review
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Reply from LoveSilver

Thank you for your postiive review of our product and services - greatly appreciated :)

Rated 1 out of 5 stars

Latin love losers website

I joined this site because of a 25% discount for being on another website hosted by Latin American.com This is a dead website. There are so many profiles where the users have not visited their profiles in months. This website does not do house cleaning of abandoned websites. I am a paid subscriber of about 90 dollars for 3 months. A waste of money. There are very few people online at one time. I feel I have been played by silver love.com How ironic it is that they charged my credit card under lovesilver.com

January 19, 2025
Unprompted review
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Reply from LoveSilver

Hello, please double check the website you used as we are an ON-LINE JEWELLERY COMPANY - NOT a DATING SITE and we believe that you have left this damaging review on our site. We believe you emailed us a couple of weeks ago and we replied confirming that you had contacted us in error. We do not have a paid subscription for people looking to match/date. But if you want some lovely jeweller we can help you with that :)

Rated 5 out of 5 stars

I have bought several gifts from…

I have bought several gifts from lovesilver
The last one I bought was a tree of life for my friends 60th birthday she was so overwhelmed it was her best present
The quality and service is always amazing
Thank you
Look forward to my next purchase

March 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery. So pleased with my order! Great customer service

March 2, 2025
Unprompted review
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Reply from LoveSilver

Hi, thank you so much for leaving such a positive review - greatly appreciated! :)

Rated 5 out of 5 stars

Buyer was very helpful when purchasing…

Great gift. Seller was very helpful when purchasing necklace and charm. Helped me decide on chain length. Very satisfied customer. Would highly recommend and use again.

March 13, 2025
Unprompted review
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Reply from LoveSilver

Hi Hayley, thank you so much for leaving a positive review - and a pleasure to help you :)

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Rated 5 out of 5 stars

Personalised name necklace

Ordered a name necklace as a gift. It arrived promptly and was beautiful. Great customer service when I had a change request. Highly recommend. Recipient also was overjoyed with their present. Thank you.

March 3, 2025
Unprompted review
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Reply from LoveSilver

Hi, thank you so much for leaving such a postitive review - greatly appreciated :)

Rated 5 out of 5 stars

Customer service

I have used Lovesilver on various occasions and always good service and good quality. Tony

March 7, 2025
Unprompted review
LoveSilver logo

Reply from LoveSilver

Hi Tony, thank you for taking the time to leave a glowing review - greatly appreciated :)

Rated 1 out of 5 stars

VERY DISSATISFIED AND DISSAPOINTED with…

VERY DISSATISFIED AND DISSAPOINTED with the name necklace that is supposed to be solid silver and the lack of interest from customer service. It has tarnished and is poor quality, wish I'd read these reviews first.
A jeweller's said the chain is stamped but the name isn't and looks more like stainless steel which makes sense as it is affected by heat and moisture.
Customer service just fobs you off so
I definitely would not recommend any jewellery from this company.

March 11, 2025
Unprompted review
LoveSilver logo

Reply from LoveSilver

Dear Diane,


We understand your concerns and would like to assist you further. My team has attempted to reach you via voicemail and email to discuss this matter in more detail.


As indicated in our previous correspondence, the product is indeed crafted from 925 Sterling Silver. My team has provided guidance on the best methods to clean and remove tarnish, and we believe this should resolve the issue.

We appreciate your understanding and value your feedback.

Rated 5 out of 5 stars

What an amazing site

What an amazing site. Very easy and straight forward to navigate. Ordered a necklace for my daughter but it was too long. We over estimated. I ordered a second one which both arrived next day which was amazing. The second one was brilliant. I sent the first back and they were extremely quick in offering a full refund. Thank you so much. Will definitely use again.

March 5, 2025
Unprompted review
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Reply from LoveSilver

Hi Janet, thank you so much for your kind and positive review. We're delighted to hear that you're happy with our services and products! Also, it was a pleasure to help you :)

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Rated 5 out of 5 stars

I have bought countless amounts of…

I have bought countless amounts of jewllery for all the usual occasions from Lovesilver.com. I have never been disapppointed, their products are of a really good quality and so many lovely options to choose from. Customer service is also brilliant-would highly recommend!!

March 10, 2025
Unprompted review
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Reply from LoveSilver

Hi John, thank you for your postiive review - and, we're always here to help! :)

Rated 5 out of 5 stars

An absolute pleasure to deal with.

I have been looking for a specific silver chain to replace a broken one for more than a year and I finally found it on LoveSilver.com. Unfortunatley, something obviously went wrong with the precision of my measuring so the one I ordered was not quite the right size.
I got in touch with customer service and organised an exchange with no fuss. The new chain, the right size this time was with my in a couple of days.
An absolute pleasure to deal with and an excellent product.

March 5, 2025
Unprompted review
LoveSilver logo

Reply from LoveSilver

Hi Katie, thank you so much for your postiive review of our products and service - and it was a pleasure to help you :)

Rated 5 out of 5 stars

Perfect gift

Bought the tree of life with disc necklace and had personalised for a dear friend's birthday gift .The pictures on the site , are good , but , in real life it's far more beautiful. Believe me its an amazing piece of jewellery for that special person to receive. It's packaged very well .Arrives swiftly. Can't recommend enough .Perfect!

March 6, 2025
Unprompted review
LoveSilver logo

Reply from LoveSilver

Thank you so much for your lovely comments, and we're so pleased that you are happy with our service and products :)

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Rated 5 out of 5 stars

The perfect gift

Purchased a name necklace as a gift for my daughter. We are both delighted with it! Lovely quality, packaged nicely and arrived swiftly. Will definitely buy from this company again!

February 8, 2025
Unprompted review

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