LOVEtheatre Reviews 

2,807
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 586 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently discuss the exceptionally smooth online booking process and the fantastic value found across a wide selection of available theatrical shows. People consistently praise the knowledgeable staff for providing fast, friendly assistance when last-minute ticket exchanges or emergency date changes become necessary. However, some customers also noted occasional drawbacks, such as paying higher prices than booking directly with the venue, experiencing delayed booking confirmations, or receiving unhelpful support responses. Reviewers occasionally noted frustration when trying to resolve urgent problems regarding restricted view seats, unexpected seating layout issues, or missing reference numbers.

What people talk about most

Booking process

Reviewers highlight positive aspects of booking process, frequently praising the quick, seamless, and... See more

Staff

Customers had great appreciation and satisfaction regarding the staff, often highlighting friendly,... See more

Customer service

Consumers find customer service to be exceptionally helpful, praising the quick response times and efficient... See more

Price

People report positive experiences with price, frequently highlighting brilliant ticket costs, cheap... See more

Service

Reviewers mention positive feedback about service, expressing great satisfaction with the quick, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car man Got last minute ticket for the show on Love Theatre.Seamless transaction by email.Seat had brilliant view. Absolutely awesome performances by all the cast, especially by Will Bozier who w... See more

Company replied

Rated 5 out of 5 stars

Brilliant play! Loved the storyline and twist and the actors were so good in their roles. Wathed a matinee performance so train ride into London, watched show and ended up with lovely meal before head... See more

Company replied

Rated 5 out of 5 stars

I needed to exchange tickets. Spoke to a lovely, professional, efficient and personable lady called Lesley. What a joy! I’ve had a bad run of poor service with other companies lately. Lesley has re... See more

Company replied

Rated 5 out of 5 stars

We were unable to attend the Sinatra musical last week because of illness that occurred a day before the show. We contacted LOVE theatre to see if anything could be done and received the most brillia... See more

Company replied


Company details

  1. Event Ticket Seller
  2. Theater Company

Written by the company

LOVEtheatre.com is your official and trusted website for getting West End tickets, Off West End tickets and other London theatre tickets at great prices, featuring exclusive ticket allocations for the most popular London shows, events and attractions.

LOVEtheatre

Written by the company

Guarantee
LOVEtheatre customers can always be assured of a safe, secure and relaxed ticket buying experience.
Certification
LOVEtheatre is a full board member of STAR (The Society of Ticket Agents and Retailers).

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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4.7

All reviews

(2,807)

591 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to book

Easy to book, nice website, good prices

September 23, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

We're so glad you found the booking process straightforward. Thank you for your kind words!

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Great last minute tickets for big shows…

Great last minute tickets for big shows at reduced prices. Easy entry with ticket on phone. Easy booking.

July 17, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

We're so happy to hear you had such a positive experience! We appreciate your kind words about the easy booking.

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Me and my sister got these tickets for…

Me and my sister got these tickets for our dad, we were amazed by just how amazing by not only the acting but the pure talent. The acting, dancing and the unbelievable singing! It was the best theatre show I’ve been too. If they brought out tickets for next year I would without a doubt go again and make it more of a day out. We paid for parking at the Asda near Wembley so it was roughly a 10 minute walk if that and would do it all over again. A massive thank you and well done to all that performed!

September 26, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Annie,

We are absolutely delighted to hear that you and your sister enjoyed the show so much! We truly appreciate your kind words and hope we can help you secure tickets for another fantastic show in the future!

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Excellent support.

I had an issue, where I could not find the email with my tickets. I emailed the help desk and received a copy very promptly. The support was excellent.

September 14, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Iain,

We're so glad our team could promptly assist you with your tickets. We appreciate you sharing your positive experience!

Kind regards,
Patrick - LOVEtheatre

Rated 4 out of 5 stars

First ever time to the Troubadour…

First ever time to the Troubadour Theatre in Wembley, within 5 minutes of Wembley Park station.
Booking was simple with a quick guide to seating prices and where.
No queuing which surprised me with the outdoor bar and seating most welcome. Inside the same but less seating. Prices for drinks are expensive and felt more like the cinema with ice cream, popcorn and crisp available, would have preferred something more appetising!
The seating are in the stalls with super legroom were superb with great viewing even from the side, I could see everything on stage and good value for the evening show. Thorough enjoyed Alexandra Burke’s portrayal of Chaka Khan with the rest of the cast delivering a powerful performance fit for any Broadway production.
My one disappointment but understandable was not allowed to film or take pictures until the very end as I always like some keepsake for an event like this.
Ms Burke you were amazing roll on to Broadway or the West End👏🏿👏🏿👏🏿👏🏿👏🏿

September 23, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Ian,

We're so glad to hear you had such a positive experience at the theatre, especially with the convenient location and easy booking process. Thank you for your kind words and feedback.

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars
LOVEtheatre logo

Reply from LOVEtheatre

Hello Ian

We're so glad to hear you had an excellent experience with us! We appreciate your kind words.

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Easily exchanged tickets

I had tickets for a show, but made a mistake with the date. I filled in a form on LT website to ask if I could exchange for a different date. I had a reply within the hour offering me a few different dates I had suggested for a small extra payment. The whole thing was done in an afternoon. I’m very impressed by Love Theatre’s help with this as I thought it might be difficult.

September 24, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

We are so happy to hear that we could assist you with exchanging your tickets. It's wonderful to know that our team was able to resolve your request quickly and efficiently. We appreciate you sharing your positive experience with us!

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Brilliant seats and great value

Brilliant seats and great value
Easy process. Would use again

April 18, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

We're so happy you found brilliant seats at a great price. We appreciate your kind words!

Kind regards,
Patrick - LOVEtheatre

Rated 4 out of 5 stars

Was competitively priced and tiered…

Was competitively priced and tiered from low to high depending on your choice of seat! Seemed fair and proportionate!

September 21, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

We're so glad to hear that our pricing structure felt fair and proportionate to you. Thank you for your feedback!

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Really helpful people

Really helpful people! Thank you.

September 22, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Margaret,

We're so happy to hear that our team was able to help. We appreciate your kind words and positive feedback!

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Lesley from LOVEtheatre very kindly and…

Lesley from LOVEtheatre very kindly and professionally helped me to change tickets to a show from September out to November to help me not miss out due to a family emergency.

Brilliant work Lesley
thank you

September 22, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Patrick,

We are so glad we could assist you during a difficult time. Thank you for sharing your positive experience!

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Patrick

Patrick, your customer service was amazing. I really appreciate all your help.

September 22, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Claire,

We are so happy to hear that our customer service from Patrick was amazing and that we could provide such helpful assistance. I shall pass this on to him.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Loved the super slick and easy booking…

Loved the super slick and easy booking system!

September 19, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

We're delighted to hear that you found our booking system to be so efficient and user-friendly. Thank you for sharing your positive experience with us!

Kind regards,
Patrick - LOVEtheatre

Rated 3 out of 5 stars

Not the best

Storyline was a bit challenged, singing very good, dialogue delivery questionable

September 18, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Guy,

We appreciate your honest feedback. We're glad you enjoyed the singing and are sorry that the dialogue was questionable.

Kind regards,
Lesley
Team LOVEtheatre

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