LOVEtheatre Reviews 

2,747
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 555 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the booking process, noting that purchasing theatre tickets online is fast, completely straightforward, and offers exceptionally great value. Consumers are especially happy with the helpful staff and customer service team, describing representatives as kind, incredibly efficient, and quick to resolve ticket exchange requests. Some reviewers were not happy with the pricing structure, mentioning that tickets can sometimes be significantly more expensive compared to purchasing directly from the venue. A few other people also felt that confirmation details, communication, or customer support responses could occasionally be delayed when dealing with urgent inquiries.

What people talk about most

Booking process

Customers had positive experiences with booking process, highlighting that it is very quick, easy, and offers... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency when handling... See more

Customer service

Users describe positive interactions with customer service, noting that staff are remarkably helpful, kind,... See more

Price

Reviewers mention positive feedback about price, often praising the affordable and reasonable costs for... See more

Service

Customers consistently note positive experiences with service, highlighting a top-notch and user-friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car man Got last minute ticket for the show on Love Theatre.Seamless transaction by email.Seat had brilliant view. Absolutely awesome performances by all the cast, especially by Will Bozier who w... See more

Company replied

Rated 5 out of 5 stars

I needed to exchange tickets. Spoke to a lovely, professional, efficient and personable lady called Lesley. What a joy! I’ve had a bad run of poor service with other companies lately. Lesley has re... See more

Company replied

Rated 5 out of 5 stars

Brilliant play! Loved the storyline and twist and the actors were so good in their roles. Wathed a matinee performance so train ride into London, watched show and ended up with lovely meal before head... See more

Company replied

Rated 5 out of 5 stars

I booked and paid for seats with Love Theatre for a show on Tuesday August 18th when I had in fact intended to book for the following Tuesday August 25th. I only realised when I received the email co... See more

Company replied


Company details

  1. Event Ticket Seller
  2. Theater Company

Written by the company

LOVEtheatre.com is your official and trusted website for getting West End tickets, Off West End tickets and other London theatre tickets at great prices, featuring exclusive ticket allocations for the most popular London shows, events and attractions.

LOVEtheatre

Written by the company

Guarantee
LOVEtheatre customers can always be assured of a safe, secure and relaxed ticket buying experience.
Certification
LOVEtheatre is a full board member of STAR (The Society of Ticket Agents and Retailers).

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

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4.7

All reviews

(2,747)

530 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cheaper to go direct to the theatre

Be aware you can buy tickets cheaper by going direct to the actual theatre. The search machines bring this up to the top of you just search by show, and they get their cut!

June 30, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Jo,

Thanks for your review, although we are sorry to hear you are disappointed.

Like any product in any industry, the price of tickets can vary from company to company, and customers may of course book with whomever is providing the best deal/service for their needs.

Kind regards,
Lesley
Team LOVEtheatre

Rated 1 out of 5 stars

Turns out I paid £36 more than if I had…

Turns out I paid £36 more than if I had booked direct with the theatre for same seats. The box office was £59.00 and I paid £95.00. You live and you learn

August 15, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Phil,

Thanks for your review, although we are sorry to hear you are disappointed.

Like any product in any industry, the price of tickets can vary from company to company, and customers may of course book with whomever is providing the best deal/service for their needs.

Kind regards,
Lesley
Team LOVEtheatre

Rated 4 out of 5 stars

We liked the booking process

Booking was easy and reasonable price seats

August 15, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

We're so happy to hear that your booking experience was easy and that you found reasonably priced seats. Thank you for your feedback!

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

We are glad to hear that you found our website easy to use for your purchase. We appreciate your feedback.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Easy to book and a good bargain.Very…

Easy to book and a good bargain.Very pleased.

July 26, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Patrick,

We're delighted to hear that you found the booking process easy and that you were pleased with the value. Thank you for sharing your positive experience!

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

ID 42782127

I had to change the dates of my tickets and Patrick helped me change them quickly and efficiently. Thank you

August 17, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

We are so glad our team could assist you with your ticket changes quickly and efficiently. We appreciate your kind words.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Fast effective online booking…

Fast effective online booking experience!

August 11, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Dennis,

We're so pleased to hear that you found our online booking experience to be fast and effective. Thank you for sharing your positive feedback!

Kind regards,
Lesley
Team LOVEtheatre

Rated 1 out of 5 stars

Seating 👎 play👍

We did not see not notice when booking that the ticket seats had a restricted view in some scene. This should have been highlighted in red. In addition.the seating floor levels were the same on the seats in front so difficult to see the whole stage …we had to keep moving our heads every time the people in front moved theirs - I will not.be going back to that theatre unless we can afford better tickets - the play was good…. theatre 👎

August 14, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Anna,

Thanks for your feedback, I'm sorry you are disappointed. I'm sorry that you didn't notice that these seats were marked as restricted view on our website. Pleased that you thought the play was good.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Easy booking and speedy booking…

Easy booking and speedy booking confirmation.

August 13, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Andrew,

We are delighted to hear that you found the booking process easy and efficient. Your positive feedback is greatly appreciated.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Easy to book and tickets cheaper for…

Easy to book and tickets cheaper for same seats on other websites thank you

August 13, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Pam,

We're so pleased to hear that you found booking easy and our ticket prices to be great value. Thank you for your wonderful feedback!

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Great show & at a great price

Great show & at a great price , totally worth a visit

August 10, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Bill,

We're so happy to hear you enjoyed the show and found the price to be great! It's wonderful to know it was worth a visit for you.

Kind regards,
Lesley
Team LOVEtheatre

Rated 4 out of 5 stars

Ease of accessing offers + price…

Ease of accessing offers + price structure clear.

August 13, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

We're happy to hear that our offers are easy to access and our pricing structure is clear. We appreciate your positive feedback!

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Excellet customer service

I needed to change the date of my tickets the day we were due to go to see a show and Lesley managed to get them changed within a couple of hours of me asking, despite the fact we gave so little notice. Really appreciate the quick turnaround and going out of their way to help us. Great customer service.

August 15, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Despina,

We are so pleased to hear that we could assist with your ticket change on such short notice. It is wonderful to know that our Lesley was able to provide such a quick turnaround and helpful service. Thank you for sharing your positive experience with us!

Kind regards,
Kat
Team LOVEtheatre

Rated 5 out of 5 stars

Booked wrong show!!!…

I had a problem this morning as booked wrong show!!! Lesley was an absolute delight. So helpful and friendly and sorted out my dilemma. She is great asset to your company

August 15, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Pauline,

We're so happy to hear our Lesley could assist you with your booking. We appreciate you sharing your positive experience and kind words!

Kind regards,
Kat
Team LOVEtheatre

Rated 5 out of 5 stars

Lower rate than Group Rate

I was able to take advantage of a lower rate than the Group rate - and for any available seat

August 12, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Colin,

We're happy to hear that you found a great rate and enjoyed the flexibility of seat selection. Thank you for your positive feedback!

Kind regards,
Lesley
Team LOVEtheatre

Rated 1 out of 5 stars

I went under the Paddington bear…

I went under the Paddington bear musical it came up with the savoy theatre then when I paid it came up with the Abigail’s party for which I didn’t want I now have tickets for something that I won’t watch nor will my friends so Iam now out of pocket

August 12, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Sandra,

Thanks for leaving a review, although I'm sorry to hear that you have made a booking error. You are allowed to pass on your tickets to others if you won't use them.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Great deals on tickets

Great deals on tickets. £48 for 48hrs is a great incentive for me to buy tickets. Site easy to navigate too. Thanks

August 12, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Karen,

We are so pleased to hear you found our ticket deals appealing and our site easy to navigate. Thank you for your wonderful feedback!

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Easily done

August 12, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Peter,

Thanks for leaving feedback, we appreciate it.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Avenue q London, here we come

very quick, easy booking

August 12, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Colin,

We're so happy to hear that your booking experience was quick and easy! We appreciate you sharing your positive feedback with us.

Kind regards,
Lesley
Team LOVEtheatre

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