LoveTooTrue Reviews 

Update;
So I did get the preorder hoodie on Dec 4th, it's okay but again not necessarily the quality you'd expect. Sizing very small again although it's supposed to be two sizes bigger and advertised as oversized (if you want the hoodie to look the same on you as it does on the model you probably need to be a size XS/S and order an L). I only got a response through instagram so avoid contacting through the website/email as you will most likely not hear anything back.

I also just realized they do not list the material of the items on the website, which would be nice to know before ordering.

Original;
My first order was one of their vests, came quickly but quality was not what I expected. If someone told me it came from Shein I would've believed that. Sizing is advertised as true to size, but this is far form the truth, bust is way too small (I'm normally a 12 but sized up to 14 to have it more loose, instead shoul've ordered a 16 to maybe have it sit snug but not squishing the girls) and the arm holes small as well.

A couple months ago I placed an order for a preorder item (this time sizing up more) which was supposed to dispatch late September but was then delayed to early October, since then there have been no updates and I've tried to reach out a couple times, no response so far. I will wait another month at max for a response, if there's nothing I will request a refund.

Meanwhile there are multiple instagram posts daily and emails about ongoing sales (which seem to always be there) so I'm left wondering where is the communication, if not through email then at least let us know through instagram stories about the preorder delays.

TLDR; feels and seems like a scam

I did a pre-order for an item in Aug 2025 with expected delivery early Oct 2025. I received a notification that the item shipped as expected in early October. I checked the tracking and could see it was somewhere in GB waiting for import/customs fees to be paid but I never received an option to pay these fees. The seller contacted me and said they would issue a refund to me once the item was received and processed by the company. The last communication I had with the seller was Oct 20 and I haven't received any response to my multiple e-mail inquiries. I have submitted a claim through PayPal to get my refund issued.

Have emailed continuously regarding a necklace i bought arriving faulty and still havent had a response

I bought two items which unfortunately I didn’t suit therefore I returned for a refund, I followed the returns policy and sent it with tracked. However, since I sent it I’ve had no communication from LLT or a refund. This order was over £100. Ive sent the customer services an email and a WhatsApp with no communication. Feel scammed as I know they received my return from the tracking number.

I used to absolutely love this brand the quality of the clothing was incredible however the past few orders I've made I've noticed a drastic drop in the quality of the fabric and the garment construction. The prices used to reflect the high quality but now the quality is no longer there the prices are ridiculous. Why would you pay such a high price tag for what I would consider low grade fast fashion.

From my experience their socials and money off promotions are a sham and quite deceitful.

Started out as a beautiful high quality label then became mass produced low quality fast fashion. Insanely disappointing

Item arrived with a broken zip. Ignored all emails and messages attempting to return item.

Really poor quality! Some items I've bought don't even match the photos and it's really cheap material. I've tried this brand so many times and the sizing is ridiculous, size up to have a more comfortable fit then my past purchases, turns out to be smaller than my actual size. I am a size 12, bought a size 14 for comfort, came closer to a size 10? Bought a pair of jeans and a skort in the same size, COMPLETELY different size despite it being the same material - Jeans too tight, skorts hanging off me.

The quality of their clothes is awful. The sizing is TINY! A size 12 is more like a size 8. Extremely overpriced for terrible products. And the return policy is just as bad - I have to pay to return items and it’s store credit or exchange only. I don’t see myself wanting to ever purchase anything from there again so what a giant waste of money.

Please read these reviews and reconsider if you're thinking of buying from this shop!!!
I placed an order for a pair of trousers and a necklace and they turned up pretty quick. However, the quality of these items was TERRIBLE. I'm a UK size 10 but the trousers wouldn't even make it past my thighs. The necklace was cheap tat, however, I thought I'd keep it anyway but it broke the first time I wore it!
I returned the trousers and, although I had photo confirmation that the parcel had been returned, I had no confirmation from LTT. I emailed them multiple times, reached out on Instagram and filled out a contact form on their website. I FINALLY had a response but it took wayy too long. They then issued me store credit, which is the last thing I wanted cause I never want a thing from this store ever again. I emailed requesting a refund instead of store credit and finally a few weeks later and very little communication from LTT, I received my refund.
This is just another waste of time company drop shipping cheap rubbish from China. They can't even get the sizes right!?
PAY ATTENTION TO YOUR NEGATIVE REVIEWS!! Stop sending your overpriced rubbish clothing to influencers and start investing in some quality products.

Could I please request some assistance, I’ve had 2 ongoing returns with your company for 49 and 39 days respectively. I’ve attempted to contact you through the “contact us” portal on the website, the phone number, 2 different email addresses, and Instagram DMs. The products were received back to yourselves via tracked services those number of days ago and I haven’t had any communication as of yet. Please could somebody get in contact with me about processing my cash refunds. Thank you in advance. 

I would give zero stars if I could!!
I’m constantly getting emails from this brand with sales, back in stocks, new items etc, so it’s funny how now they can’t respond to any of my emails regarding my missing refund, from an order I made on the 4th March!
I paid £45 + postage for a new skort. Yes it was a preorder, but I was expecting it on the 24th March. It didn’t arrive, they updated their website and changed the pre order date to the 31st March, but no email was sent. It then didn’t show up after this date either, so I emailed them, they were rude and gave off the excuse ‘only two people work here’. It finally arrived on the 12th April!! I returned it on the 23rd April. They received it back on the 24th April and their policy is refund will be given within 14 working days. So I waited until the 14th May before I chased them. We are now on the 20th May and they still haven’t even responded.

I have autism and this is causing me insane amounts of discomfort and stress because I have been scammed before and it’s very triggering. For a big well known brand, their customer service is next to none!!

ordered from here many times and always had the best quality and most beautiful items. even on one occasion when i needed a new size, the girls where very helpful on instagram to help me through this and sorted it very quickly and easily. will be recommending to friends!!!

I was pretty dissapointed at first because I waited long time for a refund and none of my emails were being answered. After I could reach someone by Instagram, the atention was very nice and kind. It’s a small team and with small brands sometimes it’s difficult to reach all costumer expectations. Although everything coul have been smother, I aprreciate the effort and want to encourage them to keep improving the ir service while the brand grows. I might order some other things in the future and hopefully this time they fit nicely.

Just not reliable at all. I had ordered when they first started but due to very inconsistent sizing I stopped ordering. When I got an email saying they were doing preorders I decided to give them another go. Nope it’s not worth it look at how poor their trustpilot score is and run! Had my order refunded due to no stock when it was supposed to be a made to order item? Something tells me China could only make a certain amount and they cut my order off. Just avoid avoid avoid

I was sent the wrong item and had to email multiple times before I was sent the correct item. They told me they’d need to refund me the postage cost since I had to return the incorrect item out of my own money but now they’re ignoring my emails and haven’t refunded the postage costs. “Only having two people working here” doesn’t warrant ignoring customers, particularly when they have no problem posting on social media several times a day. I’ve spent £100s with this company and don’t expect to be treated so poorly after THEY had sent the incorrect item.

Edit from Laura’s reply below: it has been more than 3 working days and I have tried to follow this up several times at the email address below and have been ignored.

Edit 18th Feb: LTT have now refunded the postage cost and they also refunded the cost of the item I bought.

Awful quality for the money. I bought a top and after two wears the strip literally snapped off.. had to restitch it back together myself before the other side snapped off. Don’t be fooled by the constant push from influencers and the photos making it look higher quality. It’s very low quality, they’re essentially putting higher prices on items made in China. Would 100% recommend you look elsewhere, plenty of quality clothes from other places.

Don't duped by the good styles and influencers flaunting items they haven't actually paid for..
Sizing is inconsistent, customer service and returns appalling and quality not worth the cost.

I just recived my Jenna jumper and dispite the big amount of money I spent on it (jumper + transport + customs), I got very disappointed when I saw the quality, doesn't look like the photo at all!!!! :(
(+ the label sais: made in china)

Really saddened to be writing this review as I have been a customer of LTT for many years, however, my latest experience has been extremely disappointing. Royal Mail delivered my parcel to the wrong address (address was correct on the parcel) and the customer service has been nothing short of disheartening. LTT told me it was a Royal Mail issue and to call them - after sitting on the phone to Royal Mail for an hour, I was told it was a sender issue! After the back and forth between LTT and Royal Mail, LTT have now told me there’s nothing they can do for 28 days and for ME to contact them again in 28 days for a refund. So now I’m out of pocket AND it’s for some reason my responsibility to contact them again in a month to remind them to give me my money back?!

Cheers Gemma 🙏🏻🖤