We’ve never had a bad holiday through loveholidays. Everything ran smooth with this holiday, transfers, flight etc. Split was a great destination to holiday despite the hot temperatures. The onl... See more
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Experience was good, as easy to book, all information in one place, and affordable . Only negative was you changed flights twice and I only knew this by looking at my email. Apart from that good exper... See more
Easy to use and lots of options. However editing my booking is more challenging. (My fault, I know). I would like to change my room but the option I would like is not showing now although it showe... See more
Just like my last booking, Julie Mickevicius, who works in Sheffield, again worked wonders in helping and then talking me through the pricing structure of the holiday. Sheer pleasure dealing with he... See more
Company details
Written by the company
At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks. Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it. If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands. Frequently Asked Questions - https://www.loveholidays.com/faq/
Contact info
5th floor, 3 Shortlands, Hammersmith, W6 8DA, London, United Kingdom
- loveholidays.com
4.4
Excellent
270K reviews
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Great stuff 👍
July 3, 2026
Excellent and easy going
July 5, 2026
Very easy to book and great price
July 3, 2026
Never had any issues booking through…
Never had any issues booking through Loveholidays and cost is always reasonable
July 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
awful experience
I booked a holiday and paid the full amount upfront. Shortly afterwards, I received a call from customer service informing me that my original booking was no longer available. The only option they offered was a downgraded alternative for the same price, and I felt pressured into accepting it.
A couple of days later, I noticed that my original holiday option was available again at a lower price. I contacted customer service and simply asked to receive the holiday I had originally paid for, but instead I was told I would have to pay a fee to make the change.
Overall, it was a very disappointing and frustrating experience. Poor customer service and no willingness to resolve an issue that was not my fault.
July 6, 2026
Reply from loveholidays UK
Hi Viktoriya,
Thanks for taking the time to leave a review.
I really appreciate you taking the time to share your feedback, and I’m sorry to learn of your disappointment following your experience with us.
Booking requests can take up to 72 hours to process, and on rare occasions when we may be unable to confirm a booking at the original price we will contact you to advise of the price increase.
Where possible we’ll offer alternatives that may be better suited to you. We work on live systems which does mean pricing and availability are both subject to change until a booking has been confirmed. We appreciate this can be disappointing.
Please be assured your comments have been shared and noted, and will be used as feedback as we continue to improve our service and customer experience.
We can see your holiday is now confirmed and we hope you have a great time.
Have a great day,
Maya
Easy to book
Easy to book, straightforward to add in extras and tailor the holiday exactly to my needs
July 3, 2026
Easy helpful customer service made my…
Easy helpful customer service made my booking fast and simple
July 5, 2026
It was so quick and easy,we always book…
It was so quick and easy,we always book with love holidays,the holiday was confirmed within minutes,wouldn't use anyone else
July 4, 2026
Booking my holiday was made easy using…
Booking my holiday was made easy using the love holidays app. Everything is included. With great payment plans available. I would definitely recommend love holidays.
June 29, 2026
They booked me 4 nights and 5 days and…
They booked me 4 nights and 5 days and now I come to know that I have my booking of 3 nights 4 days . Pathetic even they don’t admit their mistake . Even after more than 30minures discussion no results . Now my check out time is 11.00 am on 8th of July and my flight is at 2.55 am at 9th of July .low level of expertise whoever has made my package
July 5, 2026
Unprompted review
Reply from loveholidays UK
Hi Muhammad,
Thanks for taking the time to leave a review.
I really appreciate you taking the time to share your comments with us, and I’m sorry to learn of your disappointment following your experience with us.
I’d like to take a look into your feedback further and so for me to do so, I’ll need some more information from you. A private message has now been sent to you via Trustpilot with a request for the further details we’ll need.
This will arrive in a separate email from Trustpilot so do keep an eye on your email inbox folders to spot this.
Once you’ve received the email please fill out the requested information, and I’ll then be back in touch with a reply as soon as we can.
We're looking forward to hearing back from you soon,
Amy.
Booking agent told us transfers and…
Booking agent told us transfers and luggage would be free.
Then rushed us to pay for it all. When I checked the breakdown, none of it was free. Called to complain and nothing they can do to honour what was said on the phone
July 1, 2026
Easier and cheaper process.
It was much easier to have a combined price for flights and accommodation. I believe that the overall price was better and I have one agent to deal with, which should I have a problem, will be helpful.
July 2, 2026
Great experience
Easy to use website, easy booking process, good deal, price good compared to other travel agencies and great communication. Would definitely use again and recommend to friends and family
July 5, 2026
Website breakes two UK legal rules
I visited their website, selecting NOT to save any non-essential cookies in my browser. Yet they still saved 11 cookies, none of which are essential. That's a breech of trust.
Also, they do not provide a "direct, rapid, and effective communication" as required by UK law. So that's illegal.
So although I've never used their services I never will, because I already know they're not trust-worthy.
July 6, 2026
Unprompted review
Reply from loveholidays UK
Hi Chris,
Thanks for taking the time to leave a review.
I really appreciate you taking the time to share your comments with us, and I’m sorry to learn of your disappointment following your experience with us.
I’d like to take a look into your feedback further and so for me to do so, I’ll need some more information from you. A private message has now been sent to you via Trustpilot with a request for the further details we’ll need.
This will arrive in a separate email from Trustpilot so do keep an eye on your email inbox folders to spot this.
Once you’ve received the email please fill out the requested information, and I’ll then be back in touch with a reply as soon as we can.
We're looking forward to hearing back from you soon,
Amy.
We love love holidays have booked…
We love love holidays have booked several holidays to Greece with them accommodation perfect no problems at all booked again for next year
July 3, 2026
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