Low Cost Interlock Reviews 

The DMV sent me a letter saying my IID had been removed from my vehicle and my license was going to be suspended. I needed to send a letter proving that it had been calibrated as scheduled and was in compliance. Jenni Gallegas, my LCI specialist was so helpful. She understood the importance and timeliness of this matter. She took care of it immediately and saved me the stress and frustration of having to deal with a license suspension. Thank you !

Tiffany M. goes above and beyond for her clients, ensuring that every request is met with the necessary information. Her polite and respectful demeanor, coupled with her quick and efficient approach, makes her an exceptional employee. Thank you so much!

Tiffany explained everything to me ,answered all my questions politely and I am all set.

Nothing but issues from day 1 of having the device installed. Was promised a new device would be sent to the installation shop but never was. Their go to solution is to take the device inside and put it over a fan for 24 hours instead of sending a working device. Hours of being stranded at school, shopping malls, and work due to inaccurate readings or error codes. Extra money to pay for tows or an override code because the vehicle won't start. Hours of waiting on hold or waiting for a tech support call back. Pay the extra $20 for the guaranteed company and do not give LCI your business.

Good luck reaching customer service. Device can be inaccurate. Don't trust any agent telling you that you can get reimbursements. Was constantly told to wait for 1.5 years. Finally ended contract and they basically said they won't reimburse. Don't tow your car to service center. Tell them to pay the service center to come troubleshoot your vehicle or else they can come remove the device themselves. Better options out there.

Makayla helped me with my transaction and was very friendly and helpful , I had a very bad experience with Intoxalock previously so she definitely made me feel better about the process. Would recommend to anyone who wants a smooth transaction .
Very fair/reasonable prices .

I wish I could give 0 stars. I fail tests all the time and I spend 15-20 minutes everyday just trying to get my car to start. The device will say “blow harder”, “blow softer”, “blow longer” and I am literally blowing the same way every time. Instead of replacing the device they want me to take it with me when I leave the vehicle and use a fan to cool it off to avoid condensation in the device. They want $179 to cancel and go with another company. They are threatening taking me to collections if I don’t pay the $179

Cecilia, was very knowledgeable with great support skills. I really appreciated the fact she knew how to direct me by handling the matter timely! :)

Was having a technical issue with my LCI unit. Spoke to 4 representatives over the last week without a resolution. Got Alex on the line today and she was wonderful. Took time to listen, spoke with her supervisor and found the problem. I was overjoyed with her service. She even helped me to find a local service center for my calibrations. She’s an asset to your company and I hope LCI appreciates her. It’s people like her and why I’m with LCI now and not Intoxalock any longer. Keep up the great work Alex. I rarely give out reviews but I needed to post this one!

Jenny was very diligent in helping me resolve the issue with the error of non-compliance. Effectively helping me avoid a license suspension.

Kind and patient

Erica goes above and beyond every time
Called back and got her she's more then helpful patient and is a gem to work with.

Thank you Erica

It's been over a year and I was charged around $1,200 to replace their defective units and they will not reimburse me they put you off it's the worst company I have ever dealt with in my life. I have submitted the forms they asked for over and over they constantly deflect they are horrible if they say they're going to call you back they don't they'll put you on hold forever I've been in business since I was 8 years old and I'm now 78 70 years in business I've never seen such a failure in my entire life. They should be ashamed of themselves do not purchase their products they are horrible as far as good support. It does not exist. I've heard rumors are going to be kicked out of Minnesota they're so bad. They don't care they don't care they just don't care I'm not a multi-millionaire I can't afford to lay out $1,200 of my money 1500 miles from home and not get reimbursed they don't care they just make a b******* excuses.

The review status is for Tiffany M. She got back to me immediately. Other than that it would have been a 2star. Took over a month to get through and was put on hold for more than 2hours on 6 different occasions.

On website it literally says “No penalty fees for missed or failed tests” but when I missed a test it says recall you must go into the installer and get it recalibrate within 5 days but it cost 25$ each time , so how is there no penalty fee ? I’ve spent over 300 on missed test recalls and 2 codes I haven’t drunk any alcohol since I put a device on my car and it’s been fees after fees with this device when it’s solely the device fault , and the customer service takes hours to call you back and 9/10 they don’t help at all and will hang up on you!

Low cost interlock is the biggest joke. Do not go through this company. They have zero customer service. Impossible to get ahold of.

Unit is defective and at times will malfunction like turning back on hours later without power.it can give you a fail prompt without a sample. Very inconvenient.

Low cost.
Fast service.
Great communication.
Efficient

I was very anxious about getting an interlock in my vehicle. LCI Made my experience less stressful and had an installer just a few miles from my house. I will recommend LCI to everyone i know that may ever need an interlock.

I have had nothing but problems with this company from the start. They didn't put in my paperwork in a timely manner (took over a month) so I had to wait even longer to get my license back. I was the one who had to rectify this situation by contacting there almost non-existent customer service department. 2+ hours on hold to do so & it STILL wasn't corrected. I had to call in total 4 times with at least a 30 min wait to get someone before it was fixed. I've had problems with the device since installation, the company they set up the installation through- Milford sound auto is laughable. My device literally started black screening about 6 months in, I called to report the problem to them. After once again being placed on hold for a bit I was told because it was Sunday Milford sound auto was closed but they would call and set up the appointment first thing in the morning. Fast forward a week & still nothing. Meanwhile, my machine pops up with a false fail, is still black screening, is coming on at random times even when the car is off, & tells me invalid sample & starts freaking out telling me to pull over my car severely tweaking my anxiety and making me almost crash thinking something is seriously wrong only for it to retest me- 0.00 and tell me I can drive the car again. So I call good old low cost interlock back once again, sit on hold for 40 minutes only for the woman on the other end to tell me the first person I spoke to put in the report but it was "only like two sentences (said with an attitude like that was my fault)" and no one had accessed my file since. So once again the third party vendor that does the maintenance - Milford sound auto, is closed because its Sunday but she will personally call them and set up the appointment and send a whole new device to use. As for the false fail I'm to send the notice I get from the DMV to them and they'll "handle it." She calls me back & tells me I can go to Milford sound auto anytime Friday, the new device will be there & they will check the wiring. I get there Friday after leaving work early & he can't get the device to work... The new one! 🤦‍♀️ I'm then told by the technician to call low cost interlock and let them know. I tell him they always put me on hold for quite a while & ask him if he can call to which he tells me he has the same number. So I call while I'm standing there & get put on hold. He calls " the same number " and gets someone. Finally we're in business? Nope, the man on the phone gets it one step further then nothing. The technician then comes out and tells me he has "no faith" they'll call him back again that day & I should come back after I speak to them. Put my old malfunctioning device in and sent me on my way. You would think low cost interlock would check up on this? No. And I haven't had time to sit on hold for hours since. Will update review once I do. Smh 🤦‍♀️would never give either of them business for any reason again. I'm stuck with this company now unless I want to pay for removal and pay another company for install.