Lower Reviews 2,654

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, highlighting how they make complex processes feel effortless and stress-free. Many people commend the exceptional customer service, noting the team's attentiveness, responsiveness, and willingness to go the extra mile to provide solutions and keep them informed at every stage. Reviewers frequently mention quick response times, often within the same day or even hour, contributing to a smooth and efficient experience. However, some customers also noted issues with the contact process, with a few reporting rude or unprofessional interactions with staff. There were also occasional mentions of slow underwriting processes or communication delays, with some experiencing 48-hour response times or a lack of clear information regarding changes in their loan process.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

Consumers find service to be positive, often highlighting the professionalism, knowledge, and kindness of the... See more

Customer service

Reviewers mention positive feedback about customer service. Customers frequently praise the responsiveness... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the promptness and... See more

Customer communications

Customers had ambiguous experiences with contact. Many reviewers praised the consistent and regular... See more

Based on these reviews

Rated 5 out of 5 stars

Chance Walton and his team made our home financing experience flawless. He delivered on every commitment, kept us informed at every stage, and somehow made the process feel almost effortless. Our real... See more

Rated 5 out of 5 stars

Tyler Marton was phenomenal to work with. He kept the entire loan process organized, transparent, and moving fast. His communication was top-tier and his efficiency made a tight closing timeline feel... See more

Rated 5 out of 5 stars

The team at Lower, led by Joe Costello in my case, was very attentive and responsive. Almost all responses were on the same day, often within the same hour. Joe was engaged and creative in terms of c... See more

Rated 5 out of 5 stars

I've utilized Lower.com twice now both times have experienced excellent customer service. Owen Dysart was my Loan advisor both times and I have nothing but great things to say about him.He real... See more


Company details

  1. Mortgage Lender

About Lower

Written by the company

Your place for
lower rates.

Buy - Refinance - Save - Insure

I'm buying a house I want to refinance

Let's make you a homeowner


NMLS #1124061. Equal Housing Lender. nmlsconsumeraccess.org


Contact info

  • 8131 Smith's Mill Rd
, 43054, New Albany, United States

  • lower.com

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Chance Walton and his team were flawless

Chance Walton and his team made our home financing experience flawless. He delivered on every commitment, kept us informed at every stage, and somehow made the process feel almost effortless. Our realtor—who has 25 years in the business—called Chance the best mortgage broker she’s ever worked with, and we couldn’t agree more."

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

The Mickens

I met Josh some time back when I was considering selling my home and needless to say we decided not to sell at that time. I reached back out to Josh several months later (recently) to explore other options that might me available to me in this tough economy. He responded almost immediately and gave me a few options off the top of his head but advised that he'd review some things and call me back. That return call started with some ugly truths but ended with us CLOSING on a refinance in LESS than the original 30 days we had previously discussed. Josh & his team was EXCEPTIONAL they left no stones unturned in getting us to the FINISH LINE!!!!

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with Lower. Chance Walton was awesome, and extremely responsive. He even replied late into the evening when I did not expect a response. He explained everything in detail, and we were able to close very quickly. I highly recommend.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

A Lender That Works For You

I had a great experience working with Andrew Benjamin from Lower. We worked out a great refinance I was looking for and he made the whole process easy from start to finish. I would certainly return to Lower again if I have any mortgage needs in the future.

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

I would not recommend this company to…

I would not recommend this company to my worst enemy. They have been an absolute nightmare to deal with. I got set up with a competent person named Jay that asked me for a bunch of documents and then just ghosted me. Talk to and was promised by three others that they would look into my file and they never did the company just steals your information. Do not trust or fall for their false advertising and save yourself some time and go with a reputable company with competent loan officers

July 13, 2025
Unprompted review
Rated 5 out of 5 stars

Fresh Start

I was extremely skeptical about doing a refinance because of the interest rates and a 1200 dollar increase in my mortgage obligation. Mr. Saleh was patient, thorough and professional in explaining how beneficial refinancing would be to our financial situation! We appreciated his candor and his assistance with the process and look forward to working with him in the future!! Mr.&Mrs D.Jones

May 8, 2025
Unprompted review
Rated 3 out of 5 stars

Sam Berman is the most ethical loan advisor we have ever had the pleasure of meeting.

Sam Berman was the loan advisor and he is absolutely the most honest and ethical loan advisor that we have ever spoken with. Sam did everything he possibly could to get us the loan that we needed. Unfortunately we weren’t able to close the deal with Lower but, that was due to no fault of his. We get it… At the end of the day these are employees that are working for an employer and they are limited to what the boss says they can do. However having an employee that cares enough to take the time and do the work necessary to even try when it’s not a guaranteed deal makes a difference.

We knew what we wanted and couldn’t settle for much different than that. Sam looked at all options and went above and beyond trying to make what Lower had to offer work for us. What really stood out was his willingness to try everything in his power and he made us feel that we were important. He never came across like the others who insisted that we needed to do a complete refinance and that we were wasting their time. Sam is a good human with strong morals and values which was not our experience with mortgage salespeople. Most salespeople no matter what their industry are so busy chasing that dollar that they forget that they are dealing with people. But especially true in the mortgage finance industry is that they are directly involved in the largest investment most people ever make in their entire lives. Sam Berman is an exception to the stereotypes we all have experienced with sales. If anyone is looking for mortgage financing we would absolutely share Sam Berman’s contact information with them.

We went with another lender but we were saddened that Sam was not apart of this once in a lifetime opportunity that we have. We both hope Lower knows what a rockstar they have and what an asset Sam Berman is to them.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Trust to me is the most important…

Trust to me is the most important aspect of any company I deal with. This is even more true when refinancing a mortgage.

I came to Matthew Mikel at Lower.com after I received a loan estimate from the largest Mortgager in the country. The interest rate on the estimate was way too high and there were significant dollars to pay at closing.

Matt looked at the numbers and was very determined to make it work for me. He made me feel like I wasn’t just any customer but like I was his most important.

He found a way to significantly lower the interest rate from that of the estimate of the other company, less closing costs and cash coming back to me at closing.

There were no surprises at closing and I could not be happier with the end result. My sincere thanks to all at LOWER and especially to Matthew Mikel

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to work with

Sam Berman, our Senior Loan Advisor, was great to work with on this loan. He was easy to get in touch with and always tracked down an answer to our questions if he didn’t already have the answer. We had some complicated things to navigate and Sam helped us work through one thing at a time and got us everything we needed for the loan to close smoothly.

May 19, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t walk… run away from this company

Don’t walk… run away from this company. Uses pressure and scare tactics to push you into committing. A refi would actually cost more money yet they use incorrect numbers in their quote to make you think it’s a great deal until you ask for it in writing and see they are lying. What a waste of time and energy.

June 6, 2025
Unprompted review
Lower logo

Reply from Lower

Hello Shannon, Thank you for providing your feedback. We want to apologize for any unmet expectations. We have shared your experience with the appropriate parties. If you would like to provide more information about "incorrect" numbers, please contact us at your earliest convenience at care@lower.com. Thank you - Lower.com Customer Care

Rated 5 out of 5 stars

Our experience working with Mallory…

Our experience working with Mallory Miller and Kelly Grant was exceptional. The entire process was smooth, well organized, and clearly explained every step of the way. Both Mallory and Kelly went above and beyond to make everything as easy and stress free as possible. They were professional, knowledgeable, and genuinely kind throughout the entire experience. I highly recommend them to anyone who needs assistance with their mortgage, I can’t speak highly enough about the service they provided.

May 30, 2025
Unprompted review

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