Lower Park  Reviews 310

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the hats, for their excellent quality and unique designs. Many people appreciate the high-quality materials used and the durability of the items, often noting that they last a long time. Consumers frequently mention the hats as conversation starters and express their satisfaction with the overall aesthetic and craftsmanship. People are also very happy with the distinctiveness of each hat, often describing them as pieces of art. The designs and the overall look of the hats are highly valued, with many reviewers building collections due to their appeal and the special feeling each hat provides.

What people talk about most

Product

Clients share positive opinions on product quality and design. Customers consistently praise the hats,... See more

Quality

Reviewers express high satisfaction with the quality of the products. Customers consistently praise the hats... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As expected, yet another Lower Park hat goes into my bag of infinite holding. These five panel regular brims are the apex. Now don't get me wrong, I've looked for other brands that go the extra mile o... See more

Rated 5 out of 5 stars

Great product - got 3 hats, all of which were awesome. Had a question, emailed Lower Park and they replied next business day even went above and beyond to accommodate a request I had. Shipped and rece... See more

Rated 5 out of 5 stars

Had a mishap with shipping and Lower Park responded to my support request very quickly and proposed an equitable solution. And of course, great quality hats too.

Rated 5 out of 5 stars

I originally ordered the Noite hat but it was sold out, was offered a 50% discount but decided to go with the Azzano hat instead. customer service is phenomenal and their hats are top notch. cant wait... See more


Company details

  1. #2 of 22 best companies in Hat Shop

Written by the company

Lower Park is dedicated to hand-sourcing textiles from different countries around the world. We promote travel and internationality through limited edition products with worldwide backgrounds.


Contact info

4.9

Excellent

TrustScore 5 out of 5

310 reviews

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Rated 3 out of 5 stars

Ordered 2 hats

Ordered 2 hats. Materials were nice quality. One of the 5-panel hats was stitched poorly so I requested the company provide a return label for the inconvenience. After I provided photos (with measurements), I received the following response: "Our hats are handmade dude, the front panel on the left is literally 1/16th of an inch shorter than the right side."

Yeah, maybe so, but still doesn't fit properly. Still clearly visible that the hat is slanted. I want to give them the benefit of the doubt. I work in retail. I get that customers can get mad about anything, but there's a more professional way to respond. Secondly, stand by the quality of your work, especially when you claim to inspect every hat that goes out.

In spite of this, I have really liked their hats in the past and I will definitely consider getting more.

To be clear, they offer returns. While the shipping cost will not break the bank, it's more a matter of principle. I wish the customer service was a little better.

September 28, 2023
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Rated 5 out of 5 stars

Exceptional Products & Service

I have purchased a number of hats from Lower Park. Each one is made with a high level of craftsmanship and the textiles used are also beautifully made.

The customer experience is great as well. I had one order that I ended up messaging customer support, which was quickly responded to and resolved by Andrew, the owner.

Overall, great products, great customer support, and fast shipping. I couldn’t be happier buying from Lower Park.

September 24, 2023
Rated 5 out of 5 stars

Best cap yet!

I own quite a grip of caps and bum bags from LP at this point. They’re super nice dudes, and accommodating for an expat living abroad like me. This particular cap is my favorite pattern to date! Looks even better than expected in person!

September 21, 2023
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Rated 2 out of 5 stars

I can't fully rate the material or…

I can't fully rate the material or design yet. I ordered it almost 20 days ago and the order has been frozen in L.A. for a week. I'm a little sorry that it couldn't be ordered in cash on delivery. I have paid for the goods - I paid a huge amount for the post office. I understand that orders from the US to Europe take a little time, but it feels like a long time. It's one cap.

July 31, 2023
Rated 5 out of 5 stars

Sweet hat

Sweet hat. Great construction out of wonderful materials. Comfortable, stylish, well constructed and fantastic design

July 23, 2023
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Rated 5 out of 5 stars

Nothing but amazing things to say

Ordered over 10 hats from Lower Park and loved every single one. The shipping is always fast, hats look amazing, and the customer service when I had an issue with buckles on a couple of my much older hats was fantastic!

July 16, 2023

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