Needed two handles right away which were shown as stock items. Actually there were none in stock and it took weeks to get them from Alliance. LOW communicated well and refunded shipping costs... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My only issue is that it took over a week for the item to arrive, and the tracking process was worthless. However, I understand that this was probably out of your control. I did make phone contact wit... See more
I have been trying to return two items one was broken upon arrival and the second one was wrong and did not fit my stove
Absolutely excellent laundry cart. I bought another one a few months ago from home depot that was just about the same price. I should hqve read the reviews on that one because within a week I notice... See more
Company details
Information provided by various external sources
We specialize in Commercial Laundry Equipment, new and used.Your trusted source for Commercial Laundry Equipment, Laundry Equipment Parts and Supplies.
Contact info
3555 Powerline Road , 33309, Fort Lauderdale, United States
- 954-537-1643
- sales@lowlaundry.com
- lowlaundry.com
3.8
Great
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was easy to find and order the…
It was easy to find and order the product . Came on time
No hassle. Your efficiency is appreciated
September 16, 2024
Advertisement
I’m always waiting months for parts I…
I’m always waiting months for parts I order. And when I call in to check up on them, I get told someone will contact me in 48 hours. Not one time has anyone contacted me back! I always have to call and follow up. There doesn’t seem to be any sense of urgency there.
September 11, 2024
Reply from Laundry Owners Warehouse
Joshua,
Chicago parts typically have a 7-10 business day lead time. You did call on 9/11 asking for a status to our phone support which can only tell you if there is tracking. Our order status team is the ones that email you exact info on your order. When you called on 9/11 we put in a ticket to our team which was at 3:03 PM and emailed you the status and tracking at 3:49 PM. Maybe you didn't receive our email or it went into your spam perhaps, it does happen from time to time.
Patty Gonzalez - Parts Operations Manager
LOWLaundry.com - Laundry Owners Warehouse
Reply from Laundry Owners Warehouse
Carmen,
We did ship what was in stock at the time. Please note you did order 3 different brands of parts and some items were backordered. We shipped accordingly and tried to get it to you as fast as possible, however we are held to the MFG when the items are on backorder I apologize.
Patty Gonzalez - Parts Operations Manager
LOWLaundry.com - Laundry Owners Warehouse
Exact replacement lock we needed
Found the exact replacement lock needed. Good website. Received order in time expected. Thank you.
September 11, 2024
Advertisement
delivering orders would be great
September 11, 2024
Reply from Laundry Owners Warehouse
Laurent,
I do see your order was delivered a almost a month ago, just a little confused I apologize. Tracking # 1Z971RX01303606464 .
If you have any issues please reach out to us as we see it was done successfully.
Patty Gonzalez - Parts Operations Manager
Laundry Owners Warehouse
LOWLaundry.com
right part for a great price
I received the right part for a great price. It took a little while but it eventually arrived.
September 11, 2024
Would be 5 stars if shipping wasn't so…
Would be 5 stars if shipping wasn't so expensive
September 11, 2024
correct part the first time
correct part the first time
and the best price anywhere
fast shipping, also kept me informed of status
thank you
September 10, 2024
Advertisement
Really long arrival and bad return policy
1. The part didn't fit--and it was the part number given that should have fit.
2. It took FOREVER to get the part. We went ALL summer without a dryer.
3. They are charging me a 30% restocking fee to return the totally unused part! And no where prior to purchasing this did it give me that warning that full refunds wouldn't be honored.
4. Would not recommend. Don't buy from this company.
August 15, 2024
Reply from Laundry Owners Warehouse
Jessica,
To answer your statements I will answer as you stated in a list format.
1. I dont see you ever did a parts research query with us. We are not sure where you got the part number from, however it seems that you did order the incorrect one based off your review and are upset with us that it was wrongfully ordered.
2. You ordered this on 7/24 and notified you there was a delay. It was shipped 8/15, which is not all summer, however I do understand it took a few weeks.
3. This is correct as stated on our website and on the parts listing page. This is not our actual policy, we have to abide by the MFG policy in which we state this as well.
4. Im sorry you feel this way as we tried our best and were up front with everything before your purchase.
Oren Shedo - Parts President
Laundry Owners Warehouse
Advertisement
the prices were competitive and the…
the prices were competitive and the parts arrived when promised.
August 12, 2024
LOW helped get needed parts quickly
LOW helped make things work after an address mixup misrouted the firat set of parts. Much appreciated the prompt help.
August 15, 2024
I have been trying to get ahold of…
I have been trying to get ahold of someone to process a return or exchange because the webpage improperly showed the denomination of the coin slide I purchased. I’ve called twice and submitted a return ticket and have received no response.
August 15, 2024
Advertisement
Customer service was completely absent…
Customer service was completely absent along with integrity and honor. I was lied too about parts not fitting and also parts availabitlity and shipping. Parts looked the same online, so I ordered both original and generic because customer service didn't answer my email in time. Needed other parts asap, and found out that it was going to take over 3 weeks due to being shipped out from manufacturer in Sweden and not their own domestic warehouse. I even paid for expedited shipping; they never refunded me for as well. Will never support this business and tell my associates to avoid them at all costs. I doubt they will let people see this honest review, because they are a dishonest company.
August 15, 2024
Reply from Laundry Owners Warehouse
Adrian,
Regarding the order you're referencing, we have thoroughly reviewed the transaction and found no errors or issues during the process. The order was placed on 8/14 and shipped on 8/15 without incident. Additionally, we did not receive any communication from you until 8/27, when you requested a return. We promptly issued an RMA with detailed instructions at that time.
It has also been brought to my attention that during your conversation with our employee, the interaction became heated when all you starting using was inappropriate language. Given this, we are unclear on the basis for the term "dishonest" being used in your review, as we have acted in good faith throughout the process.
I would be more than happy to discuss any concerns you may have. Please feel free to reach out at your convenience so we can address any misunderstandings.
Oren Shedo - Parts President
Laundry Owners Warehouse
Easy to use, great value!
This is the first time that I have purchased from Laundry Owners Warehouse. Their website was easy to use, I found exactly what I needed. Shipping was fast and the price was fair. My items came in perfect condition. I would buy from this company again.
August 16, 2024
Made my fix affordable
Had to replace my Speed Queen trunnion. LOW had all the parts I needed, at very competitive prices and reasonably quick shipping. Now I need to ask Speed Queen why the trunnion dissolved at year 10
August 15, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.