What piss poor service.. dont have a problem selling you a product. But dont want to know you after you bought it. Call center is absolutely beyond functional. No one understands plain simple English.... See more
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The eagle 7 worked great for a year then I decided to upgrade two a triple shot so I could get side scan. From everywhere I saw it said it was compatible and it has the same plug in. When I get the ne... See more
Lowrance makes so many different versions of the same item it's very difficult to determine which version you need. My local sporting goods store dropped Lowrance for roughly the same reason. They'd... See more
Company replied
I've always liked Lowrance, so I'm probably a little partial. We'll see how things turn out in the big picture. If I continue to have problems with the GPS "seeing the sky," I am going to be extremely... See more
Company details
Information provided by various external sources
Lowrance has been a leader in marine electronics since it invented the first consumer sonar device in 1957 -- The Little Green Box. In the years since, Lowrance has never wavered from its purpose to push the envelope of innovative performance to help anglers find and catch more fish. Our most popular products include Fishfinders, Chartplotters, Radar and Sonar. We simply help you find more fish easily. Approximately one million Lowrance products are now being sold every year. One important reason for this success is the extent of the product range. And it is equally important that the Lowrance brand has become associated with more innovations, new patents and distinctions than any other brand in the marine electronics industry.
Contact info
4500 S. 129th East Avenue, Ste. 200, 74134-5885, Tulsa, United States
- lowrance.com
3.0
Average
3K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
No hassle returnsHad to return an item and there were no…
Had to return an item and there were no hassles and no grief. Techs on phone were great. Ordered replacement transducer with no delay and service was excellent.
January 12, 2023
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Completely disgusted!
If someone asked me about Lowrance Tech Support, I would not tell them it was bad. Rather, I would tell them it is non-existent. Call me if you want details (757) 846-8433
December 29, 2022
Reply from Lowrance
Hi, Gregory. We've escalated this situation to the call center manager to assist. We're so sorry to hear you've had a negative experience. We will work to correct this. We do appreciate you letting us know.
Outstanding Experience
My first purchase and everything went great. Good prices, and quick delivery. The size of the package the item came in was a bit oversized.
January 13, 2023
Finally received the order and it fit
January 12, 2023
Reply from Lowrance
Perfect! Thanks for the positive review, Greg. We're happy to hear it.
You had a human
You had a human, not a robot, which allows interaction. Your human was extremely knowledgeable.
January 10, 2023
Reply from Lowrance
That's fantastic!! Thanks for sharing your experience, William. We're thrilled to know that our team did a great job. Thanks for choosing Lowrance!
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Product shipped and arrived on time.
January 6, 2023
Reply from Lowrance
Perfect! Thanks for sharing your experience, Joe.
They are a credit to your company…
They are a credit to your company excellent customer service other companies need to model up to use customer service
January 6, 2023
Reply from Lowrance
Thanks for the huge compliment, J.C.! That's truly great to hear!! We're so glad to hear our team did a great job and met expectations. We appreciate you.
Reply from Lowrance
Thank you for the kind words, Neil. That's fantastic to hear that our team did a great job at helping. Thank you so much for choosing to be a customer.
Sun Cover HDS9 Live
Lost a HDS9 Live sun cover on the lake, Lowrance has products in stock to support their products. Their site makes it easy to find, order and ship the parts I need. I wish there sun covers floated, haha!
December 23, 2022
Reply from Lowrance
That's for the review, Clay! Thanks for using our products. That would be great if they floated!! We'll forward your comment to our research and development team for consideration. Thanks for your support, Clay. We appreciate you!
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Ease of use to search the website for…
Ease of use to search the website for my items. Quick delivery of my items.
December 30, 2022
Reply from Lowrance
Thanks for the kind words, Rich! That's great to hear. We appreciate you!
Very rapid response to questions and…
Very rapid response to questions and gave accurate and complete part numbers and pricing as well as ordering instructions. Received the correct parts very quickly.
December 22, 2022
Reply from Lowrance
That's great to hear, David! Thank you so much for the positive review and for using Lowrance products. We appreciate you!
Very impressed with how fast I received…
Very impressed with how fast I received my order.
December 15, 2022
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Quick and easy
Quick, easy order process. I received my items quicker than expected.
December 28, 2022
I asked a very simple question
I asked a very simple question. I was very specific in my description. Your techs introduced themselves, asked for a serial number, then ghosted me and I got this survey. I still need my questions answered.
December 29, 2022
CS support person walked me through the…
CS support person walked me through the issue and helped solve the problem easily!
December 9, 2022
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I heard a lot of good things about…
I heard a lot of good things about Lowrance customer service but I failed to receive a response from them twice now and I am not going to give a bunch of stars for zero response!
December 26, 2022
The representative puts the customer first …
The representative are always on there game. If they don’t have the answers they will find it. They always have great attitude and put the customer first
December 23, 2022
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