Lambert Smith Hampton Residential Reviews 

As someone new to the mysteries of online portals, I would like to thank Philip Rabone for the swift answer to my query. The query I have sent to the company (not Philip himself ) I hope is answered equally as efficiently.

It has taken some time to get set up on the system. However I am grateful to Philip Rathbotne for finally getting it sorted.

I'd like to make a point of praising one of your staff members, Tracy Revell.
I had a query regarding an unexpected change of Tenant Reference number, which she responded to promptly and fully.
Thank you so much Tracy.
She provided an exemplary explanation, with a fallback if necessary.
Well done!

It was so nice to have have someone helpful be sensible enough to call me, after I had dropped a hint that things could be so much simpler. Naomi of LSH rang me almost straight away once she'd learned that I'd had difficulties. She had a very pleasant telephone manner and I much appreciated it.

Great customer service professional and very patient specially Philip Rabone
Thank you

Prior to Dec 25 / Jan 26 service was ok. However LSH advised they were implementing a new system in January - then we had no information until I found out (after sending numerous emails to chase) that it been delayed and then subsequently we were sent log in details. Commmunication in this process has been dire. No replies to emails or phone calls. For various reasons we prefer paper invoices for Management Fees, LSH have no confirmed these will continue to be available. Finally we are now almost at the end of April and still do not have information on how much our management fee bill will be or when it will be sent.

The portal does not work. Invoices are not received but demands sent.
I have now requested all correspondence to be via email or post twice and it has not been actioned.

After a considerable delay, I finally received an email from Philip Rabone who dealt with my logging in problem quickly and efficiently.
Thankyou Mr Rabone

Had to phone LSH with a query today. It was sorted quickly by a very friendly and efficient young lady - Katie Smithies - so, for this service, speak as you find, 5 stars! That doesn't necessarily mean every service from LSH is 5 star, but today: fine.

Aimee always responds to our emails promptly and does her best to solve our query or passes it on to the relevant department.

fast response to enquiry from sophie Drury , helpful and speedy email . impressive. thanks

Excellent and effective service. Philip Rabone has been very helpful.

Having phoned this morning and spoken to Abbie Sharp, I found her very helpful, kind, and polite. She was also able to get me logged into the new online portal quickly and efficiently - thank you 😊

Kirsty Hammer of LSH was very helpful with setting up my service charge payments

I stayed at Castle Chambers, which is managed by LSH Residential, and unfortunately my experience was extremely disappointing.

From the moment I moved in, the flat was not properly cleaned, and I was not informed about any existing issues. Throughout my tenancy, communication was extremely poor — emails were often ignored, and I received little to no support.

I experienced multiple ongoing problems, including persistent damp and mould, and even periods without hot water. When I reported the hot water issue, I was asked to wait in the property for assistance, but no one attended and there was no proper follow-up, which was extremely frustrating.

At one point, I had no working washing machine for 45 days, which caused significant inconvenience as I had to rely on laundrettes and friends.

Despite repeatedly reporting these issues, there was no proper follow-up or resolution. I was left to deal with these problems on my own for most of my tenancy.

Overall, the management of this building is extremely poor, and I would strongly advise anyone to think carefully before renting here. Living in a building managed by this company felt like a complete nightmare.

Abbi Sharp made my first contact with LSH residential really positive through her friendly approach and ability to resolve all my queries. Excellent service.

Thanks to the help of Philip Rabone I have now been able to access my new online account.

I needed details of invoice quickly, and Abby Sharp of LSH.co.uk sorted me out quickly & efficiently. Also then sent me the invoice by email. 10 out of 10 service.

Francine was exceptional, and her team very supportive, in expediting an urgent membership request for me due to a failing by our solicitors in correctly completing this process originally. I am very grateful.

I recently reached out directly to LSH after struggling to get the detail I needed from solicitors while pursuing a signed document, and I’m really glad I did.

Leanne Masterman, in particular, has been incredibly helpful. From the outset, she took the time to properly understand my situation, showed genuine empathy for the timeframe I’m working towards, and really took ownership of my case.

Since speaking with Leanne and the wider team, I now have a clear understanding of where things stand, along with realistic expectations and timeframes. It might sound like basic communication, but it’s something you don’t always get and in this case, it made a huge difference.

I’m very grateful to Leanne for taking the time to listen and for the accountability she’s shown throughout.