While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

This course was £90, and COMPLETELY AI generated.. i'm not even sure anyone proof read because every single module was the exact same information.. I just completed it and honestly don't think i learn... See more

Rated 1 out of 5 stars

I signed up for a Data Transformation for Change Management course. The entire thing is AI nonsense. None of it makes sense. The resources and videos that accompany it are just YouTube videos that are... See more

Rated 5 out of 5 stars

I have loved studying Level 7 Diploma in Strategic Management. with LSIB. It has opened doors for me and I have grown in terms of confidence and independence .I work full time and have pretty good s... See more

Company replied

Rated 5 out of 5 stars

I enrolled and paid enrollment fee £10, but because of my change circumstances I couldn't start my course and applied for fee refund, I really appreciate my money was in my account within 3 workin... See more

Company details

  1. Educational Institution

Information provided by various external sources

London School of International Business is a global online education provider offering quality qualification ranging from degree level to diploma level to certificates to short term executive programmes and workshops.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 44% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Beyond poor and incompetent

Update:

There was a delay by several months breaching your contract with the awarding organisation which I feel they are going to sanction you for, based on the communication I have had with them. It was miscommunication through your website, you display incorrect entry criteria, so it was misleading and mis-selling, not miscommunication. I strongly suggest you take some learning from this and register your learners within the 30 day period which you are obligated to with the awarding body. I also strongly suggest that you review your website asap and amend the entry requirement advice, as it is misleading and against the eligibility set by the awarding body, which is of course unprofessional of you. Thank you for agreeing to refund me the money, I am very upset I did not receive any form of apology though, this is disrespectful. You wasted months of my time, I have submitted and passed one unit, you are lucky I am not seeking legal advice to bring a claim in damages against you. From this experience I have learnt something, and that is to be careful of what companies I do business with. Yourselves in my opinion based on my experience makes a mockery of education and for what you have done in this case, you should hang your heads in shame and be disgraced.

Pervious:

I purchased Level 5 Diploma in Law. The incorrect entry requirements were advertised. The Awarding body (Qualifi) will not register me for the course. LSIB 6 months later have not registered me with the awarding body despite it been a 30 day requirement to do so. Simply they have took my money and provided ill guidance and support. The learning materials and tutor support is shiocking, they provided me incorrect assignment briefs and no offer of any tutor support. They also failed to provide me with the benchmarks on how the Pass, Merit and Distinction criteria is graded, I had to obtain this from the awarding body when I complained about them as I complained to the LSIB but they are incapable to answering complaints. I have received very basic feedback despite submitting detailed essays of thousands of words. I would not recommend this company, they in my opinion make a mockery of Education.

April 5, 2024
Unprompted review
Lsib logo

Reply from Lsib

Hi David,

Thank you for taking the time to share your experience with LSIB. We are sincerely sorry to hear that your Level 5 Diploma in Law course did not meet your expectations.

We understand your frustration and the delay in registration with the awarding body. Please note that all registrations to the awarding body is done once we receive full course fee. It appears there may have been some miscommunication regarding the entry requirements and a delay in registration with the awarding body (Qualifi).

We're constantly working to improve the clarity of our course information and are reviewing this specific instance to avoid future confusion.

The quality of our study materials and tutor support is paramount. The Study materials provided are comprehensive and detailed. We'd like to understand your specific concerns about learning materials and tutor support. This will allow us to investigate with the relevant teams and ensure all resources and interactions meet the high standards we strive for.

We're committed to providing clear assignment briefs, comprehensive grading benchmarks, and strong tutor interaction for all students.


Best regards
Webmaster

Rated 5 out of 5 stars

Thay provide great information and…

Thay provide great information and resources! It's so thorough and covers everything you would need to know to start your own business. If you are looking for light materials and quick courses to do, LSIB provides just that!

March 25, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Stressful waste of money

This has to be the most stressful learning experience I have ever come across. They pass your assignments on to plagiarism checkers who do not have the ability to distinguish the bibliography from the rest of the work, and then fail you for exceeding the plagiarism levels. There is nobody competent to resolve this and you chase for weeks to get to through. This has been an expensive mistake for me. They are also not honest in responding to reviews. They claim that you can contact them to resolve things but all calls go to receptionists with no idea about the academic issues. They do not have an internal complaints process either!

March 7, 2024
Unprompted review
Rated 4 out of 5 stars

Prompt and helpful response

Prompt and helpful response

February 24, 2024
Unprompted review
Lsib logo

Reply from Lsib

Dear Student,

Thank you for your feedback! We're delighted to hear that you found our response prompt and helpful.

If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help.

Warm regards,
Webmaster

Rated 5 out of 5 stars

Empowering Every Day Excellence

The course content is relevant and I have enjoyed working on the assignments and being able to come up with practical solutions on my day to day routine.

February 17, 2024
Lsib logo

Reply from Lsib

Dear Student,

Thank you for your wonderful review!
We're thrilled to hear that you've found the course content relevant and enjoyable.

Thank you for choosing our course, and we're delighted to have been a part of your learning journey. If you have any further feedback or need assistance, please don't hesitate to reach out. We're here to help.

Warm regards,
Webmaster

Rated 4 out of 5 stars

Very good advice

February 9, 2024
Unprompted review
Lsib logo

Reply from Lsib

Dear Student,

Thank you for your feedback! We're glad to hear that you found the advice provided to be very good.

At LSIB, we aim to offer valuable guidance to our students to help them succeed in their educational endeavours. If you have any further questions or need additional assistance, please don't hesitate to reach out.

Thank you for choosing LSIB, and we wish you all the best in your academic journey.

Warm regards,
Webmaster

Advertisement
Rated 5 out of 5 stars

LSIB the great platform learning on…

LSIB the great platform learning on online 💯% in my life and all course on platform we can a get on by all easy thank you

August 25, 2023
Unprompted review
Lsib logo

Reply from Lsib

Dear Student,

Thank you so much for your wonderful review! We're thrilled to hear that LSIB has been a great platform for your online learning experience.

Providing accessible and comprehensive courses is at the heart of what we do, and we're delighted that you found our platform easy to navigate and utilise. Your satisfaction is our top priority, and we're grateful for the opportunity to support you in your educational journey.

If you have any further feedback or need assistance, please don't hesitate to reach out. We're here to help every step of the way.

Warm regards,
Webmaster

Rated 1 out of 5 stars

The study material and resources doesn't work

Very bad customer support.
I am currently enrolling in Level 7 Diploma in Logistics and Supply Chain Management (6 Months Fast Track Mode)
With installment plan. I have already submitted my documents including Identity Card, Qualifications, PP size photos and all. The study materials and resources link doesn't work. It directs to to the websites that says 'service not available'.
When I enquired about the course they were sending multiple advertisment for courses and payment links. But now that I have paid my first installment I couldn't open links.
I already wrote tens of email to admin and customer support but no response yet. Customer support says to email admin support then the admin team doesn't respond at all.
Please do something.

August 7, 2023
Lsib logo

Reply from Lsib

Dear Learner,

We sincerely apologise for the inconvenience you've experienced with accessing the study materials and resources for your Level 7 Diploma in Logistics and Supply Chain Management course.

Upon investigating your case, we have confirmed that there was a temporary technical glitch that affected the accessibility of the study materials and resources link. We're pleased to inform you that the issue has been resolved, and the link is now fully functional. You should now be able to access all the required materials without any further difficulty.

We understand your frustration with the delay in response from our admin and customer support teams. Please accept our sincere apologies for the delay in addressing your concerns as it was "weekly off day (Saturday and Sunday)".

Once again, we apologise for the inconvenience this has caused you, and we appreciate your patience and understanding as we work to rectify the situation. If you encounter any further issues or require any additional assistance, please don't hesitate to reach out to us directly. We're here to help and support you throughout your educational journey.

Thank you for bringing this matter to our attention, and we look forward to helping you succeed in your studies.

Best regards
Webmaster

Rated 4 out of 5 stars

clears and preceise

the details provides was clear and effective it allowed for proper admissions with no hassles.

April 27, 2023
Unprompted review
Lsib logo

Reply from Lsib

Good afternoon Sharon,

Thank you for taking the time to leave us a review!

We are pleased that you are happy with the support you have received.

Please do not hesitate to reach out should you need anything, we are always happy to help

Kind Regards,
Webmaster
LSIB.co.uk

Rated 5 out of 5 stars

outstanding experience with LSIB

LSIB is indeed the best online learning institution.My experience with them has been absolutely fantastic with quick response to every inquiry.The content of the course is fully packed with real life information.Thank you LSIB for giving me the opportunity to study on your platform.

March 23, 2023
Unprompted review
Lsib logo

Reply from Lsib

Hi Sara,

Thanks for your kind words.

We are delighted that you found our courses to be helpful and informative. We hope to continue to deliver on the great service you have received.

Best regards
Webmaster
LSIB.co.uk

Advertisement
Rated 5 out of 5 stars

I recieved the information that I needed for the Diploma in Education and Training

I recieved the information that I required in a timely manner and the feedback was exeptional

December 4, 2022
Unprompted review
Lsib logo

Reply from Lsib

Dear Learner,

Thank you for your positive feedback regarding the information you received for the Diploma in Education and Training. We're delighted to hear that you found the information provided to be timely and that you received exceptional feedback.

At LSIB, we strive to ensure that our students have access to all the necessary information and support they need to succeed in their studies. It's wonderful to know that we were able to meet your expectations in this regard.

If you have any further questions or require additional assistance as you progress through your programme, please don't hesitate to reach out to us. We're here to help and support you every step of the way.

Thank you once again for your feedback, and we wish you all the best in your educational journey with us.

Best regards,
Webmaster

Rated 5 out of 5 stars

Faith restored after a rocky start

Update: well, after a rocky start my faith is restored. I was finally contacted today by Amrita, from LSIB, she saw that there was an actual problem with my links to the study materials, the pdfs, and my online page course. She told me that she would take care of it and send me the links. She answered all my questions and provided me with the information on how to contact my tutor by email and phone. I hope my online page will be fixed soon. So for now I update my review form 1 star to 5 stars. Thank you.

November 9, 2022
Unprompted review
Lsib logo

Reply from Lsib

Thank you Stephanie.

Best regards
Webmaster

Rated 5 out of 5 stars

I want a reference number for my…

I want a reference number for my payment of 10 pound to be sent to my personal email. i did get payment reference number after making my payment of 10 pound.

November 4, 2022
Unprompted review
Lsib logo

Reply from Lsib

Dear Learner,

Thank you for reaching out to us regarding your payment of £10.

We have processed your request, and your payment reference number has been generated. If you do not receive it, please let us know, and we will ensure that you receive the reference number as soon as possible.

Best regards,
Webmaster

Rated 5 out of 5 stars

Swift, detailed, honest and complete response to my inquiries.

Swift, detailed, honest and complete response to my enquirers within very short notice,

August 19, 2022
Unprompted review
Lsib logo

Reply from Lsib

Dear Learner,

Thank you for your positive feedback regarding our response to your inquiries. We're delighted to hear that you found our responses swift, detailed, honest, and complete.

At LSIB, we strive to provide excellent customer service and support to all our students, and it's always rewarding to receive such positive feedback. We understand the importance of addressing inquiries promptly and thoroughly, and we're pleased that we were able to meet your expectations in this regard.

If you have any further questions or require additional assistance in the future, please don't hesitate to reach out to us. We're here to help and support you throughout your educational journey.

Thank you once again for your feedback, and we wish you continued success in your studies.

Best regards,
Webmaster

Advertisement
Rated 5 out of 5 stars

S. Ma

I'm enrolled for my accelerated bachelor's program in July 2020. To be honest, at first I didn't trust LSIB, I even thought I would get ripped off because I saw some negative reviews...

2 years have passed very quickly and I received my OTHM level 4 and 5 qualifications as well as my final year offer from Arden University in August this year, which makes me feel very proud and sincerely grateful to LSIB.

Amrita was friendly and professional and when the London Graduate School cancelled their contract with the University of Chichester, they reached out to me and sought an alternative solution rather than avoiding responsibility.

I sincerely recommend LSIB, this is not a scam and I can assure you that I am not click farming.

The only thing is that the tuition fees on their website are different from what the admissions assistant said, and I still haven't figured out what is going on.

August 16, 2022
Unprompted review
Lsib logo

Reply from Lsib

Dear Learner,

Thank you immensely for sharing your journey and feedback with us. We're genuinely delighted to hear about your positive experience with LSIB and your academic achievements thus far.

We understand that starting a new educational journey can sometimes come with uncertainties, and we're grateful that despite initial doubts, you chose to trust us. Your trust means a great deal to us, and we're thrilled to have played a part in your academic success.

We're particularly glad to hear that you found our colleague, Amrita, to be both friendly and professional. Our team strives to provide excellent support to all our students, and we're pleased to hear that you had a positive interaction with us.

Regarding the discrepancy in tuition fees, we sincerely apologise for any confusion or inconvenience this may have caused. We're committed to transparency and accuracy in all our communications, and we're actively looking into the issue to ensure that it's addressed promptly. Rest assured, we will do our utmost to provide you with clarity and resolve any discrepancies as soon as possible.

Once again, we appreciate your recommendation and your assurance that LSIB is not a scam. Your words mean a lot to us, and we're grateful for your trust and confidence in our institution.

If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to support you every step of the way as you continue your academic journey.

Warm regards,
Webmaster

Rated 1 out of 5 stars

I completed my Level 7 Diploma in…

I completed my Level 7 Diploma in Accounting and Finance. My qualification from OTHM through LSIB, two months ago but still until today i didn't receive my diploma and each time I send email or what's up only get reply ' we will surely send you the diploma soon ' I finish this course due to my own hard work and no support or interaction from this company. Most of the time when i finish my assignment and send it to them and after sending many emails asking for my results . they back to me asking to submit it but i already did that. there are no communications between the staff ( Most of time they don't even know if you submit your assignment or not).
I paid nearly £1200 and I spent 1 year and half to finish my course due to my full-time job and family. I deserve to receive my diploma after all.

I am led to believe these positive reviews are either fake and paid for or these people never took on a course

August 16, 2022
Unprompted review
Lsib logo

Reply from Lsib

Dear Learner,

We sincerely apologise for the delay in receiving your Level 7 Diploma in Accounting and Finance from OTHM through LSIB. Your frustration is completely understandable, and we regret any inconvenience this has caused you.

Please know that we take your concerns very seriously, and we are actively working to resolve this issue as quickly as possible. We understand the significance of receiving your diploma after dedicating your time, effort, and resources to completing your course.

Regarding the lack of communication and support you've experienced, we are deeply sorry for falling short of your expectations. It's essential for us to provide prompt and helpful assistance to all our students, and we acknowledge that we have not met this standard in your case. Rest assured, we are reviewing our processes to ensure that such lapses do not occur in the future.

We assure you that the positive reviews of LSIB are genuine and reflect the experiences of many satisfied students. However, we understand that your personal experience has not aligned with these positive testimonials, and we are committed to addressing your concerns promptly and effectively.

We will immediately escalate your case to our support team to ensure that your diploma is dispatched without further delay. Additionally, we will investigate the communication breakdowns you've encountered to prevent similar issues from occurring in the future.

Once again, we apologise for any frustration or inconvenience you've experienced, and we appreciate your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, please do not hesitate to contact us directly.

Thank you for bringing this matter to our attention, and we remain committed to supporting you in your academic journey.

Best regards,
Webmaster

Rated 5 out of 5 stars

Very helpful

August 12, 2022
Unprompted review
Lsib logo

Reply from Lsib

Dear Learner,

Thank you for your positive feedback! We're delighted to hear that you found our support to be very helpful.

At LSIB, we strive to provide excellent assistance and guidance to all our students, and we're thrilled that we were able to meet your expectations.

If you have any further questions or require additional support, please don't hesitate to reach out to us. We're here to help and support you throughout your educational journey.

Once again, thank you for your feedback, and we wish you all the best in your studies.

Best regards,
Webmaster

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look