LSW Chauffeured Transportation Reviews 

39
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have been using LSW for well over 10 years and each experience has been without issue. The automobiles are up to date, clean and comfortable. The drivers are courteous, don't try to be anything bu... See more

Rated 4 out of 5 stars

Driver was great, arrived on time and drove carefully. I didn't have as much confidence in the person who answered the phone. I am not even sure she said the name of the company when she answered,... See more

Rated 5 out of 5 stars

LSW is our go to transportation company for all of our meeting needs when we host our conferences in New York. Melissa & Jerry are always on point and on top of all reservations while offering that... See more

Rated 5 out of 5 stars

On time, polite and courteous drivers. Greeted by name, car was spacious, immaculate, and comfortable temperature. Bottle of water waiting for me. My SO gets car sick really easily, but his drivi... See more

Company details

  1. Car Accessories Store

Information provided by various external sources

LSW Chauffeured Transportation is a full service ground transportation company. We currently provide service in over 550 cities around the globe. Chauffeured transportation, corporate transportation, shuttles, commuter programs, daily transportation for kids (after school programs and summer camps), road shows, special events, meeting and events. We offer custom transportation solutions that meet your specific needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

39 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(39)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been using LSW for well over 10…

I have been using LSW for well over 10 years and each experience has been without issue. The automobiles are up to date, clean and comfortable. The drivers are courteous, don't try to be anything but professional and are very good with children. Making arrangements are easy and seamless and the documentation is complete. I once had LSW chauffeur around an Italian family for a week in NYC and the compliments I got from the family made the expense very worthwhile. This is a very good company.

Mitch Benerofe

September 7, 2018
Unprompted review
Advertisement
Rated 5 out of 5 stars

LSW Transportation - World Class Service!

LSW is our go to transportation company for all of our meeting needs when we host our conferences in New York. Melissa & Jerry are always on point and on top of all reservations while offering that white-glove service! I would highly recommend this company for any of your group transportation and individual needs.

Thanks LSW for always providing the world class service!

August 29, 2018
Unprompted review
Rated 4 out of 5 stars

Driver was great, Office Support Less So

Driver was great, arrived on time and drove carefully.

I didn't have as much confidence in the person who answered the phone. I am not even sure she said the name of the company when she answered, so I initially wasn't sure I had called the right place.

August 26, 2018
Unprompted review
Rated 5 out of 5 stars

Worth It

Vehicles in great condition; competent drivers who leave my wife feeling safe; a website reservation system that works. While expensive, you get value for money.

August 26, 2018
Unprompted review
Advertisement
Rated 5 out of 5 stars

We have been using LSW's chauffeured…

We have been using LSW's chauffeured services for many years now, first for transfers to and from the airport and more recently for doctors appointments and occasionally for trip into Manhattan. Arranging a reservation is always easy. The excellent drivers always arrive on time - usually a few minutes early and the cars in clean and in good condition. Their prices are fair.

August 25, 2018
Unprompted review
Rated 1 out of 5 stars

Left at the airport

I was scheduled for a pick-up on a Friday evening 9:55pm but there was bad weather and the flight had to find another place to land until weather cleared. I called from layover airport and was told to call back when I got to the scheduled airport. I did not get to the airport until 2:30 or 3:00 am Saturday and the minute we landed I turned on my phone and called LSW. At first the operator told me the name of my driver and put me on hold. When she finally got back on she said she was sorry but that they could not honor my reservation because of the delay. Others were being picked up by their car services and I was tired and tried calling other services since all were shut down at airport. Finally I recalled I had UBER on my phone and called them. I got picked up within 15 minutes or less. My expectation could be off but I felt they could have been more helpful. I had not eaten since lunch on Friday since I was not expecting the layover (that airport only had a news stand with candy open). So tired and hungry and no way to get home feeling was a bit overwhelming. I was able to turn it around for myself but at 72 I wouldn't necessarily have had the resource to do so, other than wait in the airport until business resumed.

August 24, 2018
Unprompted review
Advertisement
Rated 5 out of 5 stars

Highly recommended!

These guys can't be beat. When LSW picks up clients at JFK I trust they are taken care of from start to finish. Total professionals with very high standards. Highly recommended!

August 24, 2018
Unprompted review
Rated 5 out of 5 stars

Happy Client

Have been clients of LSW Chauffeured Transportation for several years for airport and out-of-town trips and service has always been on time and very pleasant.

August 24, 2018
Unprompted review
Advertisement
Rated 5 out of 5 stars

I have used LSW for years

I have used LSW for years. I trust them. I like that the drivers are vetted and have chauffeur licenses. The drivers are very professional and the vehicles comfy. I have used LSW to go to the airport, the cruise terminal, the hospital for surgery and follow-up appointments and even to get a pedicure! I love the door to door service. I love seeing my name being held up in the airport at pickup after a flight. Overall, they make getting to places a stressfree, comfortable and seamless experience..

August 18, 2018
Unprompted review
Rated 5 out of 5 stars

In all the years we've been using LSW…

In all the years we've been using LSW they have always been on time. Usually, they are early which we really appreciate. The drivers are professional but friendly and always know the route. They might charge a little more than the going rate but to us it's worth it.

August 17, 2018
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look