Luckinwish Reviews 

2,071
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 279 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, frequently not receiving confirmation, dispatch notices, or the items themselves. Products often arrived not as advertised, were of poor quality, or were incorrect. Reviewers consistently struggled with the company's communication, noting a lack of response to emails. Delivery services were often unreliable, with items taking a long time to arrive, and obtaining refunds proved challenging. However, some customers noted that despite delays, their orders eventually arrived. A few also found certain products surprisingly satisfactory or useful, even with other concerns.

What people talk about most

Order

Clients share negative opinions on order, with many reviewers expressing significant dissatisfaction and... See more

Product

People report negative experiences with product quality, with many items not as advertised or being of poor... See more

Response time

Customers had negative experiences with response times, with many reviewers reporting a complete lack of... See more

Delivery service

Customers consistently note negative experiences with delivery service, with many reporting that ordered... See more

Refund

Users describe negative interactions with refund, with many reporting that they emailed multiple times for a... See more

Reviews shaping this summary

Rated 1 out of 5 stars

If I could leave a minus 0 reviewe I would. I ordered a bathroom product but cancelled it immediately, within 1 hour as realised it would not be suitable. I had an acknowledgement of cancellation and... See more

Company replied

Rated 1 out of 5 stars

Terrible Ordered a web shooter, Weeks later, no dispatch notice or tracking number. Tried emailing numerous times, not even a reply. Luckily paid through PayPal and they eventually retrieved my mon... See more

Rated 1 out of 5 stars

Ordered. A pair of ai glasses a hat came bore no physical resemblance to the picture of what I ordered i ordered black frames with photochromic lenses what i got was cheap Perspex clear lenses the ai... See more

Rated 1 out of 5 stars

ORDER luckin-4747094 Total Scam, Criminal and fraudulent Be warned Resellers of air fresheners or faux car alarm (flashing light acts a deterrent only. Technology doesn’t exist to do wha... See more


Company details


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1.6

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 1 week

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1.6

All reviews

(2,071)

275 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service was good.

Delivery was a bit slow.

Utensil, a redesigned potato peeler, works very well, extremely sharp. Once used to its different operating mode, it turns out to be a useful item in the kitchen. Peel, slice and cut vegetables or cooked meats really easily. Worth the money.

March 7, 2026
Unprompted review
Luckinwish logo

Reply from Luckinwish

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

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Rated 1 out of 5 stars

Present for granddaughter.

I ordered a mathematic printer for my granddaughter on 15th March, it was advertised on Tic Toc, I have not received the order or any response to the emails sent.

April 15, 2026
Unprompted review
Luckinwish logo

Reply from Luckinwish

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

Dreadful company!

Dreadful company!! Still waiting for my item. Tried tracking it, but site says the number isn’t recognised. Have resigned myself that my money is lost!

April 10, 2026
Unprompted review
Luckinwish logo

Reply from Luckinwish

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 1 out of 5 stars

Poor customer service

I ordered garden weeders which took weeks to arrive.
The product is very poor quality and I wanted to return as per 90 day guaranteed return offered.
Twice I have emailed including full order details and requesting return.
No answer forthcoming .
Hopefully I will get a response now if they read their reviews.

Update …… following review a new email address was provided and I resubmitted my complaint, full refund has now been made and apology for poor service.
To be fair to them I have edited my review but to be fair to customers I felt I could not remove it.

April 10, 2026
Unprompted review
Luckinwish logo

Reply from Luckinwish

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
We sincerely apologize for the inconvenience caused to you. We will also improve our services.
Customer Service Team

Rated 1 out of 5 stars

Product not delivered

Product not delivered

March 19, 2026
Unprompted review
Luckinwish logo

Reply from Luckinwish

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

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Rated 1 out of 5 stars

Absolutely waste of time and money

Absolutely waste of time and money! Bought needhohs came eventually after a very long time and I’d not what I ordered! No communication at all never again will I waste my time and money

March 27, 2026
Unprompted review
Luckinwish logo

Reply from Luckinwish

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

Scam scam scam

Terrible place to order from.... absolute scam artists. Ordered a needoh calander for my kids.... apparently comes with 2 needohs.... was a tiny piece of tat that arrived. Fake needohs and no where near what was advertised. Should be prosecuted for false advertising and selling fake items. Trading standards will be informed

March 31, 2026
Unprompted review
Luckinwish logo

Reply from Luckinwish

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

Followed a link on instagram to buy a…

Followed a link on instagram to buy a Needoh Easter calendar and extra squishy. I paid £20 including postage and all that arrived was what looks like a tiny fake Needoh calendar with no squishy as advertised. The calendar looks nothing like what was advertised and not even worth £5. I emailed over a week ago but no response. I wish I’d looked at these reviews! Lesson learned. I will try and claim back through my bank.

March 19, 2026
Unprompted review
Luckinwish logo

Reply from Luckinwish

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 1 out of 5 stars

Absolute scam false advertisements…

Absolute scam false advertisements ordered 3 easter hunt boxes to say shocking is a understatement they cost alot of money to get 3 wee jelly's this company needs shutting down scamming people of there hard earned money is absolutely despicable and disgusting. To the people who are thinking of using this company please save your money shol elsewhere dont be scammed the way I did

March 27, 2026
Unprompted review
Luckinwish logo

Reply from Luckinwish

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

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Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would.
Ordered sunglasses received a strap and something that had a needle in, all I can say is avoid customer service does not exist

March 26, 2026
Unprompted review
Luckinwish logo

Reply from Luckinwish

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 1 out of 5 stars

I am very disappointed I placed an…

I am very disappointed I placed an order for one electric intimate hair trimmer. One minute after I checked my PayPal account it has been debited 3 times for 3 electric trimmer.I sent them an email straight away to clarify I need only one instead of three and reimburse me into my PayPal account.I emailed them 4 times there is no reply from them regarding this issue.The only email I received my item has already been shipped.After reading their customer reviews I regret so much for buying from them.I will contact PayPal to ask for their help.

March 22, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible product.

Terrible product.
The delivery time was totally unacceptable firstly. Almost four weeks!
It’s 2026.
On arrival, the product doesn’t work and won’t hold its charge.
Completely useless

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam website.

This is a scam website.
The products they advertise are fake and not what you will receive.
I ordered a NeeDoh Easter calender for my daughter,
It arrived and it was way smaller than advertised.
The squashies inside were about as big as my thumb tip and were not even NeeDoh, they were cheap small squashies that you can buy in a pound shop.
I asked for a refund but was ignored, please, do NOT purchase anything from this company as it is purely a scam!

March 20, 2026
Unprompted review
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Rated 1 out of 5 stars

I saw this item on Facebook, SCAM

I saw this item on Face book, I thought it would be nice for my child it looks bigger on the photo at their website but when I receive it my pal is way much more bigger. The squishy is very flimsy, small and cheap. I can get the exact same one at pound shop for a £ and this coz me £31.99. This is a joke and total scam.

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Waiting for my order for ages

Waiting for my order for ages, no respond from customer service, I actually think it is a scam as waiting for over 2 weeks now. Very annoying 😞😞😞😞😞😞 even blocked my bank card I used to proceed that payment just incase they can use my details again.

February 20, 2026
Unprompted review
Rated 3 out of 5 stars

Hello everyone

Hello everyone.
My order was delivered today after three weeks but coming from China.48 Razors and two blade holders. Just had my first shave and very surprised not a bad Shave. So ive given three 🌟 🌟 🌟.
Thank you David Manser

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

This website is a scam try to get a…

This website is a scam try to get a refund sent multiples emails and never get answers
Don’t buy anything from here you will never get your money back if you not happy with the item
Horrible customer service

February 3, 2026
Unprompted review
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Rated 4 out of 5 stars

Emailed the company with a question…

Emailed the company with a question about the rear camera connection, they responded within 24 hrs, after given my details they credited me my full amount, money back in my account in 48 hrs, no problem with this company

February 22, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Absolute rubbish, can’t deliver a card in time, and product, when it finally arrived was very poor… do not deal with this company

February 21, 2026
Unprompted review

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