Lucky247 Casino Reviews 216

TrustScore 3 out of 5

2.8

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Rated 4 out of 5 stars

Very helpful and friendly staff so far. All staff I've encountered after my first day deserve 5 if not 6 stars. (both support team and game hosts) However, there are a lot of convoluted rules and reg... See more

Rated 1 out of 5 stars

Casino is refusing to pay out my winnings despite assurances that my account is fully verified. When asked for further information they state my account is under an "account review". Of course they ca... See more

Company replied

Rated 3 out of 5 stars

Lucky247 has a great selection of slots and offers regular bonuses. The 50x wagering is fairly standard nowadays among online casinos. However they have still not added a button whereby players can... See more

Rated 2 out of 5 stars

Lots of old games, not many new games to play and games that tease you into thinking they will drop the bonus feature but then don't (13times on one game) Assuming you want bonus funds when you depo... See more

Company replied

Company details

  1. Casino
  2. Betting Agency
  3. Gaming service Provider

Lucky 247 Casino

Written by the company

Lucky 247 online casino and mobile casino provides players with a fun, safe online casino experience with high quality graphics and over 300 casino games.
Our response to the current situation
At Lucky 247, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
Our approach to Safe Gaming
Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
Getting in touch
For any queries, please contact us at support@lucky247.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.

Contact info

2.8

Average

TrustScore 3 out of 5

216 reviews

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Rated 1 out of 5 stars

Some really bad luck on slots on this…

Some really bad luck on slots on this site! Not sure I will stay !

April 3, 2018
Unprompted review
Lucky247 Casino logo

Reply from Lucky247 Casino

Hi Laura,

Thanks for your post. We do appreciate all feedback.

We’re sorry to hear that your experience on the site didn’t bring you any luck. Something that ensures the safe and fairness of our site is we have absolutely no control on when and what our slot machines pay out.

Our games are provided by the some of the most reputable providers in the industry such as Microgaming and Evolution Gaming. Independent bodies audit all the games regularly.

We would never say “you’re luck will change” because as stated above, we simply can’t guarantee that.

What we can say is that anyone we feel hasn’t gotten value for money we will certainly look at compensating them with some bonus funds in the hope that they will find a win.

Feel free to pop onto chat and reference this review and we’ll see what we can do.

Thanks,


Team L247

Rated 5 out of 5 stars

Broadway gaming

Seen so many negative reviews regarding this gambling site . I won on bingo diamond first tie I used it on mobile. £500 I withdrew and no problems at all.

My son joined nearly all there sites and won on a few of there sites that were high amounts. Had a few hiccups with IDENTIFICATION had loads of conversations with chat members and emails going back and forth. Eventually ID was accepted and money went into account. We both played via mobile but now the slots won’t work on mobile since claiming winnings!!!

I think we were just lucky we got our winnings but I don’t know that for sure. We have both closed accounts now because it’s strange how we both can’t get on slots using same method so maybe the winnings were an error on there part but they had to honour it.

Don’t know the answer to that.

We were very happy with our winnings

Thank you

March 20, 2018
Unprompted review
Lucky247 Casino logo

Reply from Lucky247 Casino

Hi Katy,

Thanks for the review, and congrats on the win! We're glad to here you were able to go through the withdrawal process as you did. We hope you're treating yourself to something nice with your winnings :)

It's strange that the games you were playing will no longer work on mobile, that shouldn't be happening. If you ever do wish to play with us again and the issue re-occurs please contact our support team who are there 24/7 to help!

Kind regards,

Team Lucky

Rated 1 out of 5 stars

They won’t pay you your winnings avoid!

The games available are ok but not worth playing as I played and did not get my winnings they said it was because of a duplicate account but when I contacted broadway they said I was being paid and not to open any more accounts however they’ve now changed their mind and not getting paid. I was not excluded or playing on bonus money and in their terms it states if duplicate accounts it will be made into one and all funds transferred, this is a lie as I’ve read lots of reviews all telling a similar story so please do not play here and expect to collect your winnings avoid at all costs

February 27, 2018
Unprompted review
Lucky247 Casino logo

Reply from Lucky247 Casino

Hi there,

Sorry to hear you did not have a good experience on the site, I can confirm that we have many a happy customer who have deposited and withdrawn without any issues on the site,  I can assure you whatever happened with yourself your account would have been dealt with correctly and we would never withhold funds for the sake of it.

Team L427

Rated 1 out of 5 stars

NOT COMMITED TO RESPONSIBLE GAMBLING PROCEDURES

The worst casino I have ever come across it’s run by the group called broadway gaming have BUTLERS BINGO Dotty Bingo Lucky247 Bingo Diamond Rehab Bingo. Basically they are not playing by the rules when it comes to player protection. My experience was I received emails texts etc from them They let me sign up to one of their offers and deposit as an excluded gambler of which I never knew I was and when it came to pay out the winnings they refused to.My advice is have nothing to do with this company and if you experience any problems if you do get caught out by them contact the gambling commission immediately. Broadway Gaming have already been fined £100,000 for breach of conduct.

January 19, 2018
Unprompted review
Rated 1 out of 5 stars

Took £50, refused to refund due to "technical problems" and will not refund.

Opened an account with these fraudsters, they let me deposit £50, my account was locked due to "technical issues" which took hours, then days, now weeks to resolve and still remain ongoing. I've complained formally and have been told I can have my money back after I verify my ID. ID verified with UK driving licence and current credit card statement and now silence has fallen, despite trying asking nicely, asking assertively, requesting that they refer any ongoing issues to an ADR company (standard protocol for all gambling disputes) to finally losing my temper and outright abusing them in the hope of stinging a response out of them and they remain silent. Avoid at all costs.

August 20, 2017
Unprompted review
Rated 1 out of 5 stars

NOT COMMITTED TO RESPONSIBLE GAMBLING PROCEDURES

My experience with Lucky247 leads me to believe that they do not take responsible gaming seriously enough to protect vulnerable players. They apparently use email addresses for identification purposes so if you self- exclude or close an account due to gambling issues they will still allow you to open a new account with them if you use an alternative email address! This happened to me 3 years after requesting an account to be closed due to gambling issues, (I didn't even remember having had previous accounts with them) they accepted deposits of £600 then closed my account and refused to refund the deposits. I was bombarded with emails and texts for two weeks after the account was closed and it was only because I complained that they stopped. I received an invitation in the post a few days ago (3 months after they closed my account) telling me they missed me and offering me an incentive to "come back". Appalling behaviour from dishonest casino.

August 12, 2017
Unprompted review
Rated 1 out of 5 stars

Impossible to unsubscribe

Impossible to unsubscribe. The funny thing is, I haven't got an account with Lucky247 Casino, and I never have had one. I've been receiving text messages from them for probably going on 2 years now. I've contacted them directly by email, to which the said they would unsubscribe me and it will take a few days. That didn't happen. I've clicked their unsubscribe link on their website, and that worked for a while, and just recently I've been receiving them again, periodically every 2 days.

Their unsubscribe links on their text messages don't go anywhere, they don't function as links, they just go to a non-existent webpage. It's impossible to block them through your phone. Absolutely unacceptable conduct from what appears to be a legitimate gambling website.

July 24, 2017
Unprompted review
Rated 1 out of 5 stars

They refused to process my withdrawal, amounting to 400 pounds!

The team at this casino (Lucky247) refused to accept the documents I sent (my ID, official document issued by the government and the bank statement, official document issued by the bank), they refused to process my withdrawal, amounting to 400 pounds. I mention that I had three deposits worth a total of 130 pounds.
This is a serious crime. When I made the deposits, there is no problem, but when I get a small win, they refuse to validate my account and return my earned money. What this means? It definitely means that this casino is not trusted, at this casino you have no chance of winning, there is no chance to get the money you earn! At this casino, it's legalized... thief!
Because they did not recognize my documents, official documents, because my account was not legalized and because my withdrawal was not approved, I ask for my full refund of the total amount of deposits that, I made it to this casino! (130 pounds). This, the return of the deposits, I want to take place now, very urgently! It's my money! In addition to this, please take severe measures against those who administer this casino. I searched the internet for information about this casino and ... the surprise! There are many complaints against this ordinary casino, Lucky247 !!! What are you doing? Legalize the thief, encourage the theft from the players? I hope you will resolve this dispute favorably! I hope you will not tell me that this casino is "perfectly legal" and acts within the legal limits! If, I do not receive my 130 pounds, from my deposits at this casino, I am determined to address the court. I will write complaints everywhere I can, including newspapers, TV, etc ...

July 16, 2017
Unprompted review
Rated 4 out of 5 stars

Good if you are patient enough

Here is the thing, the site looks a little dodgy, most things require costumer service chats and it seems some departments dont communicate very well.

That being said, the software is good, the support is friendly and will eventually get the job done. Payment was actually quite fast.

When you look online, you see lots and lots of negativity about Lucky247, which I think, at least from my very recent experience, is not really deserved.

May 4, 2017
Unprompted review
Rated 4 out of 5 stars

Great Work

Won a fair share at this casino, being a new player and all, it was important I read t&c's. I was a lil worried at first but after my first payout, I am $1900 into my next withdrawal. Whoop whoop. Like all legal things, sadly terms are binding but hey, we both playing by the same rules so no complaints. Just a lil sad is all, my $45 that I lost coulda paid for some groceries.lols
Thanks Lucky247 Casino

March 8, 2017
Unprompted review
Rated 1 out of 5 stars

Don't trust lucky 247

Never get my £2000 I win and been offered £240. When I've asked why, guy on the phone told me l should be happy I didn't get £0 instead.

November 5, 2016
Unprompted review
Rated 1 out of 5 stars

rude, untrustworthy.

after using a bonus i played over a week in periods of 1-3 hours, building my balance from initial deposit of £150 to over £1945. i then decided to withdraw £1750 of this which then never got payed to me. my account dissappeared and apparently never existed. through correspondence and sending copies of bank statements proving deposits (obviously sensored) they still had the audacity to deny ever having the account or money deposited nor any withdrawal request. the conversation went from enquiry to very rude written assault very quickly. they are due for review by the gambling commission in due course as apparently i am not a solitary case of this kind of treatment.

April 26, 2016
Unprompted review
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