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At LuckyCircus.com, we bring you the thrill of the big top with all the excitement of a world-class online casino. Whether you're into slots, live casino games, jackpots, or table classics, our vibrant platform is packed with top-quality games from leading providers. Our goal? To make your experience seamless, safe, and seriously rewarding. New players can look forward to generous welcome bonuses, and our loyal members enjoy regular promotions, personalized offers, and VIP treatment. But what really sets us apart is our dedication to fair play, fast withdrawals, and stellar support. Got a question? Our friendly support team is here 24/7 to help out, no clowns involved (unless you’re into that!). Players around the world trust LuckyCircus.com for its secure environment, fast gameplay, and commitment to entertainment. Whether you're chasing a jackpot or just spinning for fun, there's always something happening under our digital big top. Step right up and see why so many players are calling LuckyCircus.com their favorite online casino. 🎟️ Let the show begin!
2.9
26 reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
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THE BEST OF THE BEST GANZE 🌍 MITARBEITEN MENAGER TOP OF TOP !!!!! EINFACH WANN SPILEN INTERNET CASINO NUR LUCKYCIRCUS !!!!
Reply from LuckyCircus
Hallo,
vielen Dank für Ihr großartiges Feedback! Es freut uns sehr, dass Sie so zufrieden mit unserem Service sind.
Wir wissen Ihre Unterstützung sehr zu schätzen und sind jederzeit gerne für Sie da!
Mit freundlichen Grüßen
Quality Assurance Team
Awesome casino. Great site to navigate easily, payout times are impressive, and support is great too.
Reply from LuckyCircus
Hey Gareth, thank you for sharing your positive experience with us! We appreciate your loyalty.
Quality Assurance Team
I played at Lucky Circus Casino using a bonus. The bonus wagering requirements were fully completed in accordance with the terms. After completion, I requested a withdrawal of €2,302.
Before submitting the withdrawal request, I uploaded all required KYC verification documents. Each document showed a green check mark, indicating that it had been reviewed and approved. I also contacted live chat before requesting the withdrawal and was explicitly informed that my account was fully verified and that I could proceed with the withdrawal. I have screenshots and chat transcripts confirming this.
Despite this confirmation, my withdrawal request was later rejected. When I contacted support, I was told that additional documents were required, even though those documents had already been uploaded and verified prior to the withdrawal request.
Later, support stated the following:
“Because there was documentation pending verification, after reviewing it, we have confirmed that you have verified it. Now, please just wait for your new withdrawal to be reviewed.”
This explanation is contradictory and misleading. My account verification had already been completed and confirmed before the withdrawal was requested. Verification is now being used retroactively as a reason to delay or reject payment.
At this point:
• The bonus wagering requirements were fully met
• All verification documents were uploaded and approved
• Account verification was confirmed by live chat
• No additional documents are required
There is no valid reason for my withdrawal to be rejected or delayed. I believe Lucky Circus Casino is unjustly withholding my funds and providing inconsistent explanations.
I am requesting that Lucky Circus Casino process and release my €2,302 withdrawal without further delay. I am willing to provide screenshots of verification status and chat confirmations to support this complaint.
Update: I am currently in an ongoing dispute with Lucky Circus Casino regarding withheld winnings.
Before using the Arcane Month bonus, I contacted live chat multiple times to confirm whether there was any maximum cashout limit. I was clearly told there was no limit and to proceed as usual. I have screenshots of this confirmation.
After wagering was completed and winnings were generated, the casino stated there was a €1,000 withdrawal cap and canceled the remaining balance. This contradicts the information provided by their own support before play.
The matter is now under dispute and has been escalated, with evidence provided.
Reply from LuckyCircus
Hello,
thank you for your detailed message and for outlining the timeline so clearly. We understand why this situation is frustrating, and we acknowledge your concerns.
After reviewing the case, we can confirm that your documents were successfully submitted and reviewed. However, we also note that incorrect information was provided by a customer support agent regarding the maximum cash-out applicable to the Arcane Month bonus. We sincerely regret this miscommunication.
That said, the bonus terms and conditions, including the maximum cash-out limit, are clearly defined and publicly available on our website at all times. These terms are binding and apply regardless of any incorrect verbal guidance provided during live chat interactions. Despite this we are still willing to offer a goodwill solution from our end.
Given that this matter involves a bonus dispute, conflicting information, and already submitted evidence, the case is to proceed via other appropriate forums which you have contacted us on
Thank you for your understanding.
Quality Assurance Team
Stay away from a full dump bonus runs suicidal game RTPs fake live chat useless positive reviews are probably written by casino employees stay away from this casino
Reply from LuckyCircus
Hello Hasan,
Thank you for sharing your experience with us and we are saddened to hear it hasn't turned out how you expected.
Game RTPs are assigned by the game provider and cannot be influenced by us in any way. Trustpilot also does not allow fabricated reviews and they can be easily detected.
If you have any specific issue which you'd like to enquire about further kindly contact us through official communication channels to investigate it further.
Top welcome bonus and service, I had an issue with my withdrawal and they helped and gave me free spins! Recommended
it says you have to apply again for payout of winnings but you get rejected again
this is the 4th time i get rejected it smells like a scam
Reply from LuckyCircus
Hello Brian,
We’re sorry to hear about your experience and understand your concern. Please note that your withdrawal was not rejected from our side, but by your credit card provider, which is refusing the transfer.
As a one-time exception, you can request the withdrawal to be processed directly to your bank account. Please note that for any future withdrawals, we’ll need to verify your payment method by receiving a bank statement, as required by regulations.
If you have any further questions, please don’t hesitate to contact our customer support team, they’ll be happy to assist you.
We hope this explanation helps clarify the situation, and we would truly appreciate it if you could reconsider your rating.
Your Lucky Circus Team
Really a scam they took my winnings and lied that i ever had any money on account
Reply from LuckyCircus
Hello Irene,
We understand this situation can be frustrating and want to clarify what happened. As informed on 03/10, your withdrawal was cancelled in line with our bonus terms. Most bonuses have a maximum cashout stated in their conditions, so we recommend reviewing these carefully to avoid future issues.
We know the verification process can feel long, but it’s there to protect your security and funds. Please rest assured all actions followed the agreed terms.
Your Lucky Circus Team
They refuse to pay my winnings of 900 €
This Casino will wait until you lose your Balance.
I tried to Close my Account for over 5 days, but they dont want to.
WARNING! Dont Play there.
Reply from LuckyCircus
Hello Roman,
We are sorry for the inconvenience you are experiencing. We have now sent an internal request for more details about your account so that our team can investigate the issue further. As soon as we receive the necessary information, we will update you.
Thank you!
This casino i cant understand how they can do service longer from day 1 only problem over problem.
And still w kyc ok its not good they will never give you money .
They always find 1 way to not give you money .
Cant understand they can be online casino when they not can give you the money .
If you loose ok but winn gl its hard hard working to get it out .
My best score are 000 or 0.5 star do not play her if you not like lot of problems
Reply from LuckyCircus
Hello Richard,
We are sorry for the inconvenience you have experienced. We understand how it must feel when a withdrawal does not go through smoothly.
In your case, the withdrawal request unfortunately failed. To ensure that your funds reach you without issues in the future, we kindly ask that you submit withdrawal requests via bank transfer.
If you have not yet provided us with a bank statement, please upload one at your earliest convenience, Once verified, withdrawals to your bank account should be processed without delays.
We sincerely value your patience and thank you for giving us the opportunity to resolve this matter.
Your Luckycircus Team
Customer support for this site does not exist. I deposit $30 and played one time, as soon as the $30 was gone I tried to deposit another $30 but they completely removed the payment method that I had previously used. I tried contacting the live support but it is just a stupid bot that closes the chat no matter what you type. I tried contacting their email, since then I have sent 10 emails and haven’t heard a single thing. I will not be playing on this site ever again, I just wish that support existed so I could delete my account.
Reply from LuckyCircus
Hello,
We are sorry to hear about your experience in our casino.
In order to better understand what happened, we have requested more information about your account so that we can investigate the issue and try to find a solution.
Thank you!
Please simply read their terms and conditions in full before playing. Between the country restrictions on various platforms and games (which they still let you play with no hope of ever cashing out), and their Disclaimer of Liabilities (section 8 and especially 8.5) as players we have no chance. Then if you want to dispute, they are protected under the Cyprus Civil Procedure Act, which is basically a never ending run around at your expense. For those behind this site, kindly reach out to me privately if I have made any false claims. Thank you.
Reply from LuckyCircus
Dear Patrick,
Thank you for sharing your feedback.
We want every player to have a clear understanding of our platform, which is why our Terms and Conditions, including Section 8, outline the rules, limitations, and legal requirements we follow. These help ensure fairness, security, and compliance with licensing laws.
Our team is always happy to explain any points in more detail and review individual cases. Please reach out to our support team so we can assist you directly and ensure you have the best possible experience with us.
Thank you!
I went to withdraw and they asked for verification I sent everything they would need to verify my account quickly they said I was verified I go to withdraw and they ask for statements I already sent anyways they kept not approving them for 3 weeks the same documents. In the end I told them my bank manager needed a contact number to speak to them because they were getting frustrated with me in the end they sent the money to me after 3 and a half weeks they approved the same docs they were rejecting and sent my money. If you want to get mucked around when you want to withdraw join this casino otherwise stay away..
Reply from LuckyCircus
We're sorry to hear about your recent experience and truly appreciate you taking the time to share your feedback. We understand how frustrating delays with withdrawals and repeated document requests can be, and this is certainly not the experience we want for our players.
Account verification is a necessary process to comply with regulatory requirements and ensure the security of all transactions. However, it should be completed efficiently and with clear communication. It's concerning that your documents were initially rejected multiple times before being approved without explanation, and we apologize for any inconvenience this caused.
We're glad to hear the issue was eventually resolved and your funds were released. If you're open to it, we’d appreciate the opportunity to investigate this further and ensure situations like this are avoided in the future. Please feel free to reach out to our support team directly with any reference details from your case.
Thank you again for your feedback—it helps us improve.
Run and don't trust does who hive them ,5 stars. Firstly they don't have support chat, email are sending by robots. ,5 times I send the bank statement and recieving emails again and again to sent my bank statements, every time I want to windrawn. They won't allow you to cash out. The most interesting is that they sent me email saying that my documents were approved and I passed verification but as I told you they cancel all the time windrawn.. cheaters and scamers. Also they won't allow to win anything on they games. They control the games
Reply from LuckyCircus
Hello val dam,
We’re sorry to hear you’re unhappy with your experience. Please understand that we’re legally required to verify customer details to ensure secure withdrawals. We know it can be frustrating to send documents repeatedly, and we apologise for the confusion caused.
You mentioned your documents were approved — we’re looking into your specific case and have requested more information internally to assist you further.
Regarding the games, they are provided by licensed partners and use certified RNGs, so outcomes cannot be influenced.
Thank you for your patience.
Signed up without any problems and got my welcome bonus instantly. Used it to test different games without risking much of my own money and found a few new favorites in the process
Reply from LuckyCircus
Hello Mats,
Thank you for your feedback! We’re really glad to hear you had a smooth signup experience and enjoyed the welcome bonus! It’s great that you discovered some new favourite games along the way.
If you ever need help or have questions, we’re here for you. Enjoy the games and best of luck!
Reply from LuckyCircus
Hello Carter,
We understand it’s been some time. if you’re still waiting for your payout or facing any other problems, please let us know.
We’ve already requested more details about your account internally and are ready to take a closer look to support you properly.
Thanks again for your patience.
The VIP program at LuckyCircus offers some enticing perks. After reaching a certain level, I received personalized offers and faster withdrawal times. It's a nice touch that makes loyal players feel appreciated.
I didn’t expect much at first, but I was genuinely impressed by how many games LuckyCircus has it felt like there was always something new to try. The site’s layout is super easy to get the hang of, and I had no trouble finding my way around. Adding funds was quick too, and I liked that they offered so many payment choices
After many years spent looking for a online gaming platform that looks after the player finally I've found one....
Under the Big top of Lucky Circus you are welcomed as a player rewarded for each and every deposit, with a large array of games available your spoilt for choice. NEW games coming in thick and fast, choice is always plentiful.
Online support is super helpful and quick and once you rise to the top of VIP you are rewarded every step of the way.
Deposits are easy with many different forms available and withdrawl is simple after a short verification process.
All in all I wish you all the very best at the Circus and hope you enjoy it as much as I have.....
Keep the good times spinning..
Chris......
Reply from LuckyCircus
Dear Chris,
Thank you so much for your fantastic and heartfelt feedback! 🎪✨
We’re absolutely thrilled to hear that Lucky Circus has become your go-to gaming platform after your long search. It means the world to us to know you feel valued, supported, and well-rewarded as a player – especially at VIP level!
We're always working to bring in new games, improve our support, and make deposits and withdrawals as smooth as possible, so your kind words really encourage the whole team. 💛
Thanks again for being part of the Lucky Circus family – we wish you many more exciting spins and big wins ahead!
All the best,
Your Lucky Circus Team 🎰🎉
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