Lucky Seven Private Hire Reviews 

218
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the reliable and efficient service, noting quick pick-ups and on-time arrivals. Many highlight the friendly, polite, and helpful drivers and staff, who contribute to a pleasant journey. People also appreciate the very affordable and fair pricing, often finding it cheaper than competitors. However, some people mentioned issues with taxi punctuality and reliability. A few customers reported taxis not arriving as scheduled or not showing up at all, leading to delays for important commitments.

What people talk about most

Service

People report positive experiences with service, often highlighting the reliability and punctuality of the... See more

Staff

Reviewers mention positive feedback about staff, with many consistently praising the drivers for being... See more

Price

Reviewers highlight positive aspects of price, consistently finding the prices to be fair, reasonable, and... See more

User experience

Customers had positive experiences with the user experience, with many wishing they had started using the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've found the Luck Seven app wonderful. So helpful, even booking taxis ahead to stop at various venues before it's final destination. My hubby is finding easy on his phone too. The points I accumulat... See more

Rated 5 out of 5 stars

Just like to give our local Taxi Company Lucky Seven Private Hire a Big Shout Out ! Easy Booking by a Fantastic User Friendly App or Phone, always plenty of Drivers working so very fast pickup t... See more

Rated 5 out of 5 stars

Most of the drivers are polite some are miserable some are on their talking to someone during all the trip which can be received has rude some say im just on the phone is that ok but wot wud they do i... See more

Rated 5 out of 5 stars

The drivers are all friendly and reliable. There are loads of cars in the Lucky Seven fleet which means customers don't wait too long for a cab. The prices are very low cost aswell, making the journey... See more


Company details

  1. Taxi Service
  2. Minibus Taxi Service
  3. Transportation Service

Written by the company

Lucky Seven Taxis is one of the the largest Taxi operators not just in Stoke On Trent but the whole of Staffordshire. Established over 50 years ago, our family run business is one of the longest serving taxi companies in the area and we have achieved this longevity by priding ourselves on offering a professional, reliable, quality service. Download our mobile app and get 20% off your first ride when paying by card. Plus, earn loyalty points every time you ride https://onelink.to/kwd9vm


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

218 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(218)

160 reviews in the last 12 months

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Rated 5 out of 5 stars

Most of the drivers are polite some are…

Most of the drivers are polite some are miserable some are on their talking to someone during all the trip which can be received has rude some say im just on the phone is that ok but wot wud they do if u said no its not. Most of the drivers ask which way u want go some don't even bother n just go the way they want so they get more money but overall not a bad company

June 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Great taxi service

Great taxi service. I use them for going to and from work. Don't use anyone else. They have been so understanding and patient even when I have left my purse at home 🙈

May 5, 2026
Unprompted review
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Rated 5 out of 5 stars

I’m very skeptical of getting taxis but…

I’m very skeptical of getting taxis but the last few times I’ve used lucky seven I’ve had lovely drivers.. Beata was amazing! She was lovely, very talkative and just made the journey so much more bareable! Massive shoutout to her! 🌟🌟🌟🌟🌟

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

Mohammed Yousaf

Mohammed Yousaf, vehicle registration BG15 EVW (Red Skoda Octavia) drove off with my goods and lied about it. I want to be clear that I understand mistakes can happen. If the driver had acknowledged the situation and returned the item at a later time, I would have accepted that as an honest error. However, what I find deeply concerning is the denial of the incident. If you’re in Stoke-On-Trent beware

May 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Really great experience friendly…

Really great experience friendly service clear communication and high quality results. Everything was smooth and efficient and it’s obvious they care about their customers. Would definitely recommend lucky seven taxi and the price was good

April 27, 2026
Unprompted review

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