used to use luckywave alot but the last cashback value i got was very minimal considering I deposited and lost 2.5 k in a week ..I think it was like £40 !! that was the main reason why I stopped using... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Lots of choice in games can't play all of them because they don't work in this country and also get kicked out of games through bad connections. Customer Support is good very helpful so overall a fun... See more
Company replied
LuckyWave offers great specialty games besides slots. Perfect for a fun break with simple gameplay
Company replied
They have all my favorite slots and so many more I've discovered. I love just trying new games. Definitely the best place for me
Company replied
Company details
Written by the company
Amo Global SRL. Torre Mercedes, Office 32, Prospero Fernandez Highway, Escazu 10203, Costa Rica, 3-102-923350
Contact info
Netherlands
- luckywave.com
3.5
Average
712 reviews
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Sending good vibes
Good choice of games and has a good layout that makes it easy to explore the site
October 15, 2025
Unprompted review
Reply from LuckyWave
Dear Lynn Jones,
Thank you for your feedback! We have specifically designed our website so that you can find your favourite game in seconds and not waste time searching. We are glad that it works — this means we can add even more slots without the risk of confusing you.
With respect,
LuckyWave Casino
I were a VIP player near this casino
I were a VIP player near this casino, but suddenly it were all over, I got level 8, but till now , I don,t know why , I believe that I won to much. But the exact reason till now, not given through this Costa Rica casino. I have close my account, because I became no cashbacks, no bonuses and no CRP points anymore. And to win seems impossible anymore. So , this is not a real trustworthy casino into my eyes.
October 12, 2025
Unprompted review
Reply from LuckyWave
Thank you for taking the time to share your feedback. We’re sorry to hear about your disappointment and understand how frustrating it must feel to lose access to certain VIP benefits. Please note that VIP programs and related rewards are managed according to internal policies, which may vary based on account activity and eligibility. If you’d like clarification regarding your previous status, we recommend contacting our support team. We appreciate your feedback and regret that your experience did not meet your expectations.
LuckyWave looks really good.
LuckyWave looks really good.
Best Game Provider and a nice Welcome Bonus to have much fun. My contac with support is friendly and professionelle.
October 12, 2025
Unprompted review
Reply from LuckyWave
Dear Chris,
Thank you so much for your fantastic review! We’re so glad to hear you had a positive experience! We appreciate your kind words and are thrilled you enjoyed your time with us.
With respect,
LuckyWave Casino
Avoid …
Don’t give these people your phone number they will harass you with messages
October 10, 2025
Unprompted review
Reply from LuckyWave
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand that receiving unwanted messages can be frustrating. Please note that players can manage their communication preferences or request to be removed from promotional lists by contacting our support team. We appreciate your feedback and regret that you had this impression.
Don't waste your money
I previously wrote a glowing review for this site and at the time was correct but now they have changed and decided to wipe all my VIP points from the loyalty programme stating that they reset every 3 months. I have been playing on this site for 6 months and never had this happened before so clearly just brought this in and thousands spent just to have them wiped is disgusting and safe to say I will not be playing on this site again.
October 10, 2025
Unprompted review
Reply from LuckyWave
Thank you for taking the time to share your feedback. We’re sorry to hear about your disappointment with the VIP programme and understand how frustrating it must feel to lose accumulated points. Please note that loyalty points and rewards are managed according to internal programme policies, which may include periodic resets or updates. We encourage you to contact our support team for clarification regarding your specific case. We appreciate your feedback and regret that your experience didn’t meet your expectations.
Unable to withdraw
Have deposited a few times, trying to withdraw is hard work. At first I thought it was because I wasn’t verified but each time I’ve had to provide new documents which I’ve done, anyway they have been verified and I have had the withdrawals on 2 different accounts.
Trying to withdraw to either of those accounts now keep getting rejected with no reason as to why. VIP manager and support are no help. I keep getting told to use an alternative banking method however how many more accounts can I use. I don’t have crypto so no idea what I’m supposed to do.. avoid if you want to withdraw
October 9, 2025
Unprompted review
Reply from LuckyWave
Thank you for taking the time to share your experience. We’re sorry to hear about the difficulties you’ve faced with withdrawals and understand how frustrating it must feel to have your requests rejected without explanation. Please note that withdrawal methods and approvals are subject to specific verification and banking policies to ensure transaction security. We recommend contacting our support team again for clarification regarding your case. We appreciate your feedback and patience.
I won 96 pounds and uploaded my…
I won 96 pounds and uploaded my documents by screenshot as it says you can, but they are refusing to pay out saying that I can't screenshot bank statements with my address on it but can take a photo! It's just excuse after excuse not to give me my money, absolute scammers!
October 8, 2025
Unprompted review
Reply from LuckyWave
Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration and understand how disappointing it can be when document verification causes delays in withdrawals. Please note that, for security and compliance reasons, certain document formats — such as clear photos instead of screenshots — may be required. We recommend reaching out to our support team again for clarification on acceptable formats. We appreciate your feedback and patience.
Another lousy casino with good reviews
Another lousy casino with good reviews. No slide for slot. No payout. You guys are truly pathetic!
October 7, 2025
Unprompted review
Reply from LuckyWave
Thank you for your review. We are sorry to hear that your experience did not meet expectations, especially regarding gameplay and payouts. We understand that this situation can be frustrating and disappointing. Your feedback is important, as it highlights the need for more transparent processes and better communication with players. If you still have questions or concerns, we recommend contacting the support team for further clarification.
Great games and a variety to choose…
Great games and a variety to choose from however finding it difficult to withdraw the winnings at this moment in time.
October 4, 2025
Unprompted review
Reply from LuckyWave
Dear Kieran,
Thank you for your positive feedback about our game selection and variety. At the same time, we sincerely apologize for the difficulties you're experiencing with withdrawing your winnings. We understand how important timely access to your funds is, and we want to help resolve this as quickly as possible.
To assist you better, we recommend reaching out to our dedicated support team directly. They can look into your specific case, clarify any requirements, and guide you through the withdrawal process step by step.
We value your trust and are committed to ensuring a smooth and fair experience for all our players. Please don’t hesitate to let us know if there’s anything else we can do to assist.
Best regards,
LuckyWave
Good.......
October 4, 2025
Unprompted review
Reply from LuckyWave
Hi Iris,
We’ll keep the games fun, the wins exciting, and the vibes always positive.
Here’s to many more great moments ahead!
Happy gaming,
LuckyWave
Don't be fooled by the crooks
Don't be fooled by the crooks.
Ive accumulated thousands however they still have not paid out. Avoid at all cost. With your bank details saved they have took cash without consent or my approval and when depositing they take out extra fee quid example depositing £100 they took £123. Absolute cheats and would seriously reporting them to the gambelling commission.
October 2, 2025
Unprompted review
Reply from LuckyWave
Thank you for your review. We are sorry to hear about your negative experience, especially regarding unauthorized charges and delays in your payout. Such issues should always be handled transparently and securely, and we understand how distressing this situation must feel. Your feedback is important, as it highlights the need for clear payment procedures, proper authorization, and full compliance with regulatory standards.
Reply from LuckyWave
Hi Pz Pie,
We’re thrilled you’re enjoying the rewards, gameplay, and overall vibe - we work hard to keep all three top-tier.
Thanks for playing with us. Here’s to more excitement, bigger wins, and endless fun ahead!
Happy gaming,
LuckyWave
Very easy app to use and good games
Very easy app to use and good games
September 28, 2025
Unprompted review
Reply from LuckyWave
Hi Dave,
We’re thrilled you’re enjoying the smooth experience and our selection of games - we work hard to keep things simple, fun, and rewarding.
Thanks for playing. Here’s to many more seamless sessions and big wins ahead!
Happy gaming,
LuckyWave
Poor win rate; No customer service agents “authorised” to give customers solutions
Don’t bother, poor win rate and poor customer service .
Slow to verify documents, no communication advising what’s needed to be verified. Quick to offer assistance if a deposit didn’t work, ‘not authorised’ to offer solutions to customer issues, Complaints are delayed and deflected
September 26, 2025
Unprompted review
Reply from LuckyWave
Thank you for your review. We are sorry to hear that your experience with both the games and customer service was disappointing. Verification and complaint handling should always be clear, efficient, and transparent, and we understand how frustrating it can be when communication feels one-sided. Your feedback is valuable, as it highlights the need for better responsiveness, faster verification, and empowered support agents who can provide real solutions.
Played a lot of money
Played a lot of money. Nothing back. Verification not working, although they said it’s fine without and guaranteed I can withdraw money when I want. Now I deposited £200 which game right out my bank but has no shown up in site. Contacted customer service who told me it’s pending and can take up to a week to show.
September 22, 2025
Unprompted review
Reply from LuckyWave
Thank you for your review. We are sorry to hear about the issues you faced with verification and your missing deposit. Payments should always appear promptly and be processed transparently, and we understand how frustrating it feels when funds are deducted but not credited to your account. Your feedback is important, as it highlights the need for faster transaction handling and clearer communication during verification and deposit processes.
they don't pay
I've had a withdrawal in my account for over a week and they haven't paid me, and now I want to access my account and they won't let me. I've tried contacting support without any response. Scammers
September 25, 2025
Unprompted review
Reply from LuckyWave
Thank you for your review. We are sorry to hear about the delay in your withdrawal and that you are now unable to access your account. We understand how frustrating it must feel when communication is lacking and payments are delayed. All withdrawals and account issues should be handled transparently and promptly. Your feedback is important, as it highlights the need for faster processing, clear communication, and reliable support.
Continued playing and love it
Left a review previously however I have had such good interactions with the staff in the site and I have kept playing as I think the experience as a whole is great. I’m just waiting on a withdrawal to come out then I can give 5 stars but this is as good as it gets to be fair, solid site and they have good customer service
September 24, 2025
Unprompted review
Reply from LuckyWave
Hello Scott,
Thank you so much for your continued support and for taking the time to share your experience with us. We truly appreciate your kind words about our team and the overall experience on our platform.
We're glad to hear that your interactions with our staff have been positive and that you're enjoying your time with us. We strive to provide excellent customer service and a seamless gaming environment, so your feedback means a lot.
We've noted your comment about the withdrawal, and we're committed to ensuring it's processed as quickly and smoothly as possible. If there's anything we can do to assist or if you'd like an update, please don't hesitate to reach out to our support team - they're always here to help.
We're honored to be "as good as it gets" in your eyes and will keep working to earn that fifth star. Thank you for being such a valued part of our community.
Warm regards,
LuckyWave
Robbing money out of my bank and not…
Robbing money out of my bank and not even giving it back after days on end trying to get it and won’t even give feee spins because not enough cash activity so I’m here to expose them
September 23, 2025
Unprompted review
Reply from LuckyWave
Thank you for your review. We are sorry to hear about your negative experience, especially regarding the missing funds and your disappointment with promotions. All deposits and withdrawals should be processed securely and transparently, and we understand how concerning it is when transactions don’t appear as expected. Your feedback is important, as it highlights the need for fair handling of payments and clear communication with players.
Not impressed tbh
Not impressed tbh! Instant deposit, games were very old outdated! Says you can withdraw to debit card instant, but only offers bank transfer when you click it, have emailed support team 5hours ago with no reply! So hopefully I get my money but ain’t looking good in my opinion, will change review if they make a drastic turn! But I doubt it!
September 22, 2025
Unprompted review
Reply from LuckyWave
Thank you for your review. We are sorry to hear that your experience did not meet expectations, especially regarding outdated games, withdrawal options, and the delay in response from support. We understand how frustrating it can be when advertised features differ from what’s available. Your feedback is valuable, as it highlights the importance of timely communication, clear information about payment methods, and continuous updates to the platform.
STAY CLEAR SCAMMERS 👌
Had a few good wins on this site, fast payouts, and good customer service
Edit after a few weeks?
STAY CLEAR OF THIS SITE TOTAL SCAMMERS. WON 380 QUID AND THEY REFYSED TO PAY THIS OUT THEN THE MONEY JUST DISSAPPEARED WITH NO EXPLANATION FROM ANY THEY REFUSE TO CLOSE MY ACCOUNT AND TAKE MONEY FROM CARDS THATBARE REGISTERED ON UR ACCOUT. STAYBWELL CLEAR!!!!
September 22, 2025
Unprompted review
Reply from LuckyWave
Hello Kev,
Thank you for your feedback! We’re delighted to hear about your wins, and that you’re enjoying the fast payouts and helpful customer service at LuckyWave. Your support means a lot to us!
Cheers,
LuckyWave
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