While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Love the apple ice. Quality product that I'll now be supporting since they support Telluride Bush.

Rated 4 out of 5 stars

-Seamless transition from dip with 12mg -Consistent nicotine release over time -My office smells better -No teeth staining -Great flavor-a little sweet -Less conspicuous -fewer tobacco relat... See more

Company replied

Rated 2 out of 5 stars

The gum is OK but ordering and establishing an account can't be done unless you are an addict. They will only allow "subscribers" that auto deliver monthly to set up accounts so you can't see what you... See more

Rated 1 out of 5 stars

The way your company does business is sneaky and your product is overpriced dog poo. After trying your product, it all went in the trash. Zyn is way better. Unless you like eating chemicals that caus... See more

Company replied

Company details

  1. Vitamin and Supplements Store
  2. Tobacco Shop

Information provided by various external sources

Say goodbye to smoking and hello to Lucy, the cleaner form of nicotine. Choose your flavor and get Lucy delivered to your door monthly to upgrade your nicotine.


Contact info

3.1

Average

TrustScore 3 out of 5

203 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

All in all, better than most brands, but not perfect

The regular pouches are comfortable and not rough on the gums, the flavor is a bit lacking though and even the 12mg pouches don't actually feel that strong compared to other brands 12mg pouches. The breaker pouches have a lot of flavor, and even the 8mg pouches feel stronger than the regular 12mg ones, but the breaker pouches aren't primed and they are coated in an unpleasant dust that gets everywhere when opening the pack. All in all, they're not perfect, but I have yet to find any pouches that are, so these are pretty decent all things considered.

March 23, 2023
Rated 4 out of 5 stars

Good product (Expresso breakers 4mg)

Good product (Expresso breakers 4mg). Nice flavor and enjoy the discreetness of the pouch. The only con is that shipping is super slow.

March 22, 2023
Lucy logo

Reply from Lucy

Hey Kelley, we will be offering a faster shipping option very soon!

Rated 5 out of 5 stars

I recommend Lucy

I’ve been subscribed to Lucy for a few years now. Their pouches and gum have helped me stop dipping and smoking. They have great products and prices compared to tobacco-less products you’d find at convenient stores.

March 23, 2023
Rated 1 out of 5 stars

Shipping time sucks.

The product is awesome but I’m about to go elsewhere because of the shipping. UPS had my package for over a week before it was delivered and it showed in the town next to mine for four days. Shipping takes way too long.

March 22, 2023
Lucy logo

Reply from Lucy

Hi Layne, thank you for leaving a review. We're sorry to hear you're frustrated with shipping timeframes. We use standard mail services which typically take 5-7 days to arrive. This can sometimes take longer depending on carrier volumes and inclement weather.

We do offer an expedited option and have sent you an email from support@lucy.co to assist you with adding this to your account if you'd like.

Rated 3 out of 5 stars

Shipping Delays

Lately, shipping has been extremely delayed. Normally my order would go in on a Thursday and I would get my delivery by Saturday. The past 3-4 orders it has taken a week to be delivered

February 23, 2023
Lucy logo

Reply from Lucy

Hi Brandon, thank you for your review! We've reached out about alternate shipping options.

Rated 5 out of 5 stars

Lucy is the best one out there

I've tried all that's out there in the shops to find the right one. Some brands had rather a nasty feeling having it in your mouth. Lucy has really gotten the taste and comfort just right.

March 1, 2023
Rated 4 out of 5 stars

Smoke and vape free for 2+ years thanks…

Smoke and vape free for 2+ years thanks to Lucy. The shipping isn’t always on time which is very frustrating when using as a cessation program.

February 8, 2023
Lucy logo

Reply from Lucy

Hey James, thank you for leaving a review. The Lucy team is actively working on more reliable shipping. Please reach out at support@lucy.co if you need any assistance.

Rated 2 out of 5 stars

Package lost and no real updates

Package lost and no real updates. Jennifer has sort of been helping but lots of time with my package in total limbo.

If y’all used a competitive shipping option and not the worst / cheapest possible one this likely does not happen.

January 25, 2023
Lucy logo

Reply from Lucy

Hi Hobbs, thank you for your review. Your shipment was delivered on 2/4/23. It looks like you've already connected with Jennifer about this and confirmed you received the order. Please don't hesitate to reach out in the future if you need any assistance.

Rated 5 out of 5 stars

Trustpilot Makes Good

Sometimes people try to deceive you because you’re old. It happened when we were at our 1st and only Princess shore excursion at St Martin. It was very disappointing. Billed as “a rum and reggae” beach party, there was no beach, and trim young men weren’t playing volleyball or doing the limbo. The only reggae was on the radio, and no one was dancing. When asked for a review, I was very harsh, and I thought that was the end. It wasn’t.
Craig from Trustpilot called to tell me that I will be reimbursed for the excursion and that makes it all good.
WOW. A company that actually backs up their promise. I should complain more often.

December 20, 2022
Unprompted review
Rated 1 out of 5 stars

Lucy Pouch nicotine was a great product…

Lucy Pouch nicotine was a great product when it first came out, but they can't consistently produce the same product. The "new" mango pouches lack the mango flavor and the capsule is bitter. At $7.83 per can on their website (which is a ridicules) you would think their product would be top notch, but it isn't. Time to find a new company because I can't trust them.

January 7, 2023
Unprompted review
Lucy logo

Reply from Lucy

Hi John, thank you for your review. Sorry to hear you weren't satisfied with your recent purchase! An an account cannot be located under the name listed. Please reach out to support@lucy.co so our team can gather more information and ship a replacement!

Rated 1 out of 5 stars

I ordered a multi functioning craft…

I ordered a multi functioning craft cabinet online through Lucy, I got a piece of cloth. This is not what I ordered and not worth the $50 what can I do to get my money back or I would really like the craft hutch.

January 5, 2023
Unprompted review
Lucy logo

Reply from Lucy

Hi Sara,

Here at Lucy, we sell nicotine products. Please review your information for the company you're trying to contact. We do not sell craft cabinets.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look