Lucy in the Sky Reviews 

9,074
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 394 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and appealing designs of the products, expressing satisfaction with their purchases. People consistently highlight the exceptional customer service, noting staff are helpful, kind, and genuinely care. Reviewers also appreciate prompt response times and efficient communication, making their overall experience smooth and positive. However, some people mentioned issues with order delivery, including delays, non-receipt, or tracking problems. A few customers also experienced challenges with product sizing and fit, and found the return policy, especially store credit or final sale items, inconvenient. A small number of reviewers also reported unsatisfactory customer service interactions or concerns about material quality.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Customer service

People report positive experiences with customer service, highlighting their helpfulness, professionalism,... See more

Response time

Consumers generally express satisfaction with the promptness of customer service responses, often receiving... See more

Order

Users describe ambiguous interactions with order, with many customers expressing significant frustration over... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the high quality... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering product went well. Unfortunately the dress did not fit well despite measuring and ordering the appropriate size. We have returned the dress and are waiting for confirmation of its return and... See more

Company replied

Rated 4 out of 5 stars

My daughter loves her dress! That's the most important thing. The journey to get there had a few bumps. The first dress we ordered didn't have a back zipper so she couldn't even get it on (and she's... See more

Company replied

Rated 5 out of 5 stars

Leeza D. Was super understanding and helpful. After getting nowhere with the post office about our lost package, Leeza offered two great options to get my daughter her dress in time for a dance. The... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service care. We were worried about dealing with online companies. The dresses that came were earlier than excepted. Although one did not ship do to low volume, we received notice imm... See more

Company replied


Company details

  1. Shopping & Fashion

Written by the company

Designed in Los Angeles - New Arrivals Weekly. Free Shipping Worldwide, over US$50. Shop now at www.lucyinthesky.com


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(9,074)

378 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 4 out of 5 stars

nice dresses

My experience was great due too many things. Like the workers! And the dresses were very nice and great quality!!

February 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Great!

My agent did a great job! My reply was fast and I was able to fix my problem right away.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

We found the designs we like and the…

We found the designs we like and the customer service is prompt and clear.

We tried many dresses from the actual store, with the same price, we hardly find qualities as good as from this website.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

LOVE

I love Lucy in the Sky! The most cute and stylish clothing! The customer service is easy to work with and they are kind. I love shopping here! I will continue to shop here happily! I highly recommend Lucy in the Sky!

February 24, 2026
Unprompted review
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Rated 4 out of 5 stars

It was great experience and the cost…

It was great experience and the cost wasn’t really too expensive, the only thing I didn’t like it was that my shipping information wouldn’t really update so it was a surprise the day it came in

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

The ordering process went smooth

The ordering process went smooth. We received the well within the expected timeframe. The dress was well made but just didn’t quite fit my daughter right so we had to return it and the return process went smoothly as well.

January 31, 2026
Unprompted review
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Rated 3 out of 5 stars

I ordered something 8 days in advance…

I ordered something 8 days in advance for the valentines weekend and got a tracking code that never worked and kept saying it was awaiting shipment so after about six days of that I reached out to the company and they told me I had to log on to a website to ask a question. I attempted to but that was unsuccessful in creating a login and password for this new account so I emailed the link that sent me the info about logging into the other website and told them my problem and I just needed to be able to speak with somebody. They emailed me back and I were able to tell me that it was in rout and I could not cancel the order at this point. I was upset with the tracking number that never worked and the shipping time was actually not late because it came within the amount of business days it said it might take but on the very last day. I won’t really have a use for the items for a while now but that is ok. Asking me to create a login to ask a question was silly when they could have just emailed me from the start or had a email to customer service. Thanks for listening. Mike

February 5, 2026
Unprompted review
Lucy in the Sky logo

Reply from Lucy in the Sky

Hi Michael,

Thanks for reaching out. We're so sorry to hear about the package not arriving. Please email us at resolution@lucyinthesky.email so that we can look into this issue.

-Kate

Rated 3 out of 5 stars

dresses don’t fit the best, hoping for better luck

I ordered 2 dresses, both don’t fit. One the material was kind of cheap and wasn’t flattering at all that I returned, the other just needs some altering at the straps and was non-returnable. I did get my store credit though and ordered 2 more dresses that hopefully fit better, and the customer service that I reached out to was very nice. I wish there was a way to see reviews on specific dress items or pictures from customers.

January 27, 2026
Unprompted review
Lucy in the Sky logo

Reply from Lucy in the Sky

Hi Isabella,

Thanks for reaching out. Sorry to hear that the initial dresses did not work out. We hope that in the future, the dresses you get work for you!

Please email us at resolution@lucyinthesky.email if anything else.

-Kate

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