Lucypittaway Reviews 39

Can’t believe I’m having to write this because I’m so disappointed in what’s happened. Patiently waited until Black Friday to order a number of diffusers for gifts because I loved mine SO much after purchasing one in store. Stock was available in the days leading up (I kept checking) however as soon as they were discounted, every home fragrance conveniently was out of stock. I’ve just gone onto the website now, lo and behold everything is back in stock at full price. Shameless. I am so sad that a company would intentionally mislead their customers like this.

I recently purchased a print for our living room from the York store, but realised it was too small for the wall which it was intended. While passing the York store, I went in to ask whether I could exchange it for the exact same print in a larger size. The sales assistant was extremely helpful and assured me this would be no problem, advising me to bring it back next time I was in York.

I have now exchanged this for a larger picture and I am extremely pleased with their service in York. The picture looks fantastic on the wall.

I recently ordered 3 framed prints. Unfortunately when one of the prints arrived there was a crack in the glass. I emailed customer services and received a response from Michelle, she apologised and arranged for the delivery of a replacement along with the collection of the damaged print. I have been really impressed with the customer service that I received from Michelle and we now have Night on the Shambles up on the wall. Highly recommend Lucy’s artwork and the great team she has working for her.

On Sunday, 27 April at 12:58, I visited the Newcastle shop with my family.

We were looking for artwork to decorate our home, and were immediately drawn to the originality and vibrant colours of the pictures displayed in the window.

One piece, in particular, seemed like a perfect fit for one specific bedroom, so we decided to step inside and explore further.

From the moment we entered, our interest turned from casual browsing to genuine consideration.

Shortly after we walked in, a shop assistant approached us.

After exchanging a few words, she started asking personal questions.

My focus was on the artwork and learning more about the artist's background, creative process, and inspirations.

Despite my subtle cues to steer the conversation toward the artwork, the assistant insisted several times asking personal questions.

Her persistence created an awkward and uncomfortable situation.

While I appreciated that the shop assistant was trying to establish a connection before introducing the sale, I felt she should have been more aware of the discomfort her questions were causing us.

Lucy’s art brought us into the shop—but the shop assistant’s attitude pushed us right back out.

ordered a framed print for us (night on the shambles ) liked it so much ordered a different one to be sent to New Zealand (sunrise stroll) it was delivered within a couple of weeks and the recipients love it
Many thanks

Unfortunately I really did not want to give a low score but customer service is not great in my circumstance.
I ordered a print to be delivered to Spain and checked under the delivery info if there was any responsibility of customs and taxes to pay. Nowhere under this section did it mention it. There was a delivery charge to pay which was fine and I stupidly assumed as no mention of anything else that the extra charges must be included in the fee.
I have now received a customs charge of over £75 extra to pay on delivery!
I phoned up customer services to say that there is no mention of this extra charge under delivery to be told it is in the small print under T&Cs. Why would I look there when it should have been clearly pointed out in the delivery description.
I feel like it was hidden and has caught me out. I asked if they would do a gesture of goodwill and refund me £30 to help towards the extra fee but the answer was a straight NO. They cannot do anything to help. Of course they could if they cared enough about customer service.
Such a shame when the products are so beautiful.

Always a very good service. Artwork packaged very securely. Only criticism, although certainly not a complaint is the fact that we kept receiving requests for feedback prior to delivery and so assumed that something was amiss with delivery

Beautiful cards but disappointed with the time from ordering the cards to the cards being dispatched. 2 of the cards were for my husbands birthday and they arrived too late.

Exceeded all of my expectations What a wonderful artist.
The colours on this picture are stunning

From order to delivery, great customer experience

Failed to inform me the print was ready to collect until I e-mailed them

Love the diary as it reminds me of my two sleepy dachshunds! Gave one star less as I would have liked a ribbon to save my pages.

Great item and very quick delivery.

Stunning pictures which we promised to treat ourselves to after a visit to York from the Midlands. Had been told free delivery over £80 and it was mentioned on the website but we were disappointed to be charged £20. Apparently the offer was removed before the sale but our picture was over £300 and not a sale item. Won’t detract from our lovely picture which will have pride of place but was a niggle and something to watch out for.

As an update, picture was left in garden and no tracking information was provided to alert us when to expect delivery- well packaged luckily!

High quality products. Robust packaging. Speedy delivery.

Very happy with the service and products. Great quality, and well packaged for safe transit.

Tremendous service from a highly talented artist. We've recently had the pleasure of visiting some of Lucy's galleries and have subsequently purchased a number of pictures. Looking forward to visiting again soon

Amazing website and shop

They were perfect kind and helpful my order arrived to my home in perfect condition 🤗Thank you x

I am yet to receive my order. I did enquire as to when it would arrive but I received no response other than an email asking me to leave a review.

Fabulous service from this company Thankyou Yvonne