Ludos Digital Reviews 

336
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Great service, reliable and fast. Managed to get hold of Office family edition activation codes substantially cheaper than RRP or discount offered by other resellers. I must admit, I had to do a b... See more

Company replied

Rated 5 out of 5 stars

We ordered licenses and received them promptly. Very clear instructions. Our Ludos website account and PayPal account have different email addresses, as a security measure Ludos shipped the licenses... See more

Company replied

Rated 5 out of 5 stars

After seeing great reviews used this. Unfortunately, due to mix up, someone else ordered same thing as me on this site. Customer service very prompt (within hours) and receiving refund in 5 working... See more

Company replied

Rated 5 out of 5 stars

No problems, genuine activation code sent quickly by email. They even got to spot a potential security banana skin. I set up an account with an email address but paid via PayPal account which uses a... See more

Company replied

Company details

  1. Video Game Store

Written by the company

Ludos Digital is an online video game store. We sell a variety of video game product keys and other digital products, accessible via our website. You can buy for Nintendo Switch, Xbox, PSN and Steam. We're located in London, United Kingdom, and the website accepts payment in GBP and many other currencies via a variety of payment methods.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

336 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(336)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Gtao

Save a lot buying the game from here rather than from Xbox store since I already have the disc but new Xbox is digital

January 21, 2024
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Reply from Ludos Digital

Thanks for your review ^^

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Rated 5 out of 5 stars

Fast delivery and no problems with

Fast delivery and no problems with
using the digital code on the Nintendo eshop. Would definitely recommend and wouldn't hesitate to use again, thank you!

December 5, 2023
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Reply from Ludos Digital

You are very welcome! We look forward to fulfilling your future orders ^^

Rated 5 out of 5 stars

Speedy easy transaction

Speedy easy transaction. Game available for my Grandson to play on Christmas Day.

December 22, 2023
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Reply from Ludos Digital

We are glad to hear about your positive experience with us and we thank you for your kind review. Looking forward to your future orders ^^

Rated 5 out of 5 stars

Amazing customer service

After seeing great reviews used this. Unfortunately, due to mix up, someone else ordered same thing as me on this site.
Customer service very prompt (within hours) and receiving refund in 5 working days.
Will be using this website again, and recommending to others.

December 23, 2023
Unprompted review
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Reply from Ludos Digital

Many thanks for your kind review. We hope that your other family member who ordered the same product are enjoying it and we hope to deal with you guys again. Looking forward to your future orders ^^

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Rated 5 out of 5 stars

All good

Was a bit sceptical because of price but no need all good . Great service. Code came within 15 mins . Would have no hesitation in using again . Fantastic site

December 11, 2023
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Reply from Ludos Digital

We are glad to hear about your positive experience with us. Enjoy your purchase and we look forward to your future orders ^^

Rated 5 out of 5 stars

Had a problem with download and they…

Had a problem with download and they dealt with it quickly and without fuss.

December 8, 2023
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Reply from Ludos Digital

We are glad to hear that you had a positive experience and that your issue was addressed quickly. Enjoy your purchase and we look forward to your future orders ^^

Rated 5 out of 5 stars

Third time I've used Ludos Digital

Third time I've used Ludos Digital for a Microsoft 365 Family Subscription. Rapid delivery of the necessary codes and accepted without problem each time.

December 8, 2023
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Reply from Ludos Digital

Glad to hear about your positive experience with us. Thanks for your review and we look forward to your future orders ^^

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Rated 5 out of 5 stars

Good Customer Service

Prompt response to a request that I made and, following that, a swift resolution to my enquiry.

December 1, 2023
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Reply from Ludos Digital

Many thanks for your kind review.

Rated 5 out of 5 stars

Game code purchase

Purchased xbox game code and within minutes had the email to download. Great service. Thank you!!!

November 26, 2023
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Reply from Ludos Digital

We are glad to receive your positive review of our service. Thanks and enjoy your purchase ^^

Rated 5 out of 5 stars

Ludos Digital, The GOAT.

They Have a good variety of games, if you don't see the game on Thier website just send a email.

Also the Customer service is great.

November 26, 2023
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Reply from Ludos Digital

Thanks for your kind review. We will always be there for your gaming needs. We hope that your are enjoying your game and we look forward for your future orders ^^

Rated 1 out of 5 stars

Wouldn't give a refund

I bought a digital game code online and I realised just a few hours later that it was the wrong one and that my son wanted a different one. I hadn't given it to him (it was going to be for Christmas) and it hasn't been used and I asked for a refund but I was told that I couldn't have one, so I've just wasted the money now (over £10). I'm not very happy.

November 22, 2023
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Reply from Ludos Digital

Dear Rebecca,

We understand why you are unhappy and we are sorry for that.

Unfortunately, Your request for a refund was not accepted because our system shows that your code was revealed and viewed by you. We cannot resell your code (After your refund) as that is not allowed on our website. Ludos Digital only sells original, new and unviewed codes. We would have swiftly accepted your request and refunded your order if you did not view the code.

We hope that helped clarify our position and that you may reconsider your review based on how good other aspects of the order process were.

We would like to remind you that the code can still be redeemed for the full game purchased.

Kind Regards,
Ludos Support Team

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Rated 5 out of 5 stars

Xbox codes

2nd time using for a Xbox code. No issues, only 1 code instead of usual multiples others do. Simple to buy and use

November 15, 2023
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Reply from Ludos Digital

As usual, Thanks for choosing us and for your kind review. We look forward to your future purchases ^^

Rated 5 out of 5 stars

Purchase was simple and easy

Purchase was simple and easy. nothing else that you really need.

October 1, 2023
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Reply from Ludos Digital

Glad to hear about your positive experience. We hope to deal with you again soon ^^

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Rated 5 out of 5 stars

Ordered internet security.

Ordered internet security.
Was delivered instantly and easy to install

August 28, 2023
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Reply from Ludos Digital

Thanks for your kind review. Enjoy your purchase.

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