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Lugg On-Demand Movers Reviews 3,435

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,801 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being courteous, professional, and efficient, making the moving process stress-free and easy. Many highlight the excellent service, noting that the team handles unexpected issues promptly and with good humor, turning potentially stressful situations into smooth experiences. The delivery service is frequently commended for its speed, care with items, and clear communication, with real-time updates keeping customers informed throughout the process. The user experience is often described as straightforward and easy to use, allowing for quick scheduling and efficient handling of tasks. However, some people mentioned issues with pricing transparency, stating they did not receive a breakdown of costs until after the service. A few other people also felt that the company failed to meet scheduled obligations, with one instance of movers arriving with the wrong sized truck and no tools, and another where the company could not schedule a pickup and did not offer an apology or fee reduction.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, friendly, and efficient.... See more

Service

Customers consistently note positive experiences with service, praising the efficiency, professionalism, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the ease of scheduling, even for... See more

User experience

Reviewers consistently express satisfaction with the user experience, often describing it as easy, quick, and... See more

Price

Users describe ambiguous interactions with price, with many reviewers finding the pricing to be reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

-Same day deliver after Purchase at Marshalls. -App is easy to use and provides good tracking information letting you know when your item is picked and when being delivered. -Delivery guys were cour... See more

Company replied

Rated 5 out of 5 stars

We needed to move a large, heavy cabinet from one floor down to another. Being able to select "labor only" for two persons was straightforward, unlike another popular task-hire service. This was a sho... See more

Company replied

Rated 5 out of 5 stars

I’ll admit it: I wasn’t the easiest customer. I gave the wrong pickup time. I forgot to mention the ottoman. Then, at the last minute, I decided I wanted my old sofa moved to the garage. Eve... See more

Company replied

Rated 5 out of 5 stars

I could not be happier with the luggers who helped unload a moving truck full of furniture and boxed household items from our cross country move. Willie and Kurt arrived right on time and were so frie... See more

Company replied


Company details

  1. #4 of 21 best companies in Moving Company
  2. #2 of 12 best companies in Delivery Service
  3. #20 of 170 best companies in Furniture Store
  4. #5 of 18 best companies in Moving and Storage Service
  5. #2 of 10 best companies in Storage Facility
  6. #5 of 26 best companies in Transportation Service

About Lugg On-Demand Movers

Written by the company

Get a Truck and Movers on Your Schedule!

For over 10 years, we’ve been the go-to on-demand moving and furniture delivery service, completing over 1 million 5-star moves.

Fast, Reliable On-Demand Moving & Delivery

Whether you’re moving to a new apartment, clearing out your storage unit, buying a dresser on Facebook Marketplace, or just need help getting your new sofa home from the store, Lugg is just a tap away. Our professional movers arrive at your door in 30 minutes or less.

Why Choose Lugg?

  • Same-day & flexible scheduling – choose your time, 7 days a week
  • Track your movers in real-time - just like Uber, track your stuff from pickup to drop off.
  • Trucks for every move – from pickups to box trucks
  • Fully insured for peace of mind
  • Official delivery partner for Living Spaces, HomeGoods, Crate & Barrel, and more

Moving & Delivery Services

Lugg covers everything from home and office moves to furniture delivery, junk removal, and more:

  • Apartment, home and residential moves
  • Storage, college, and office moves
  • Facebook Marketplace & Craigslist delivery
  • Store and furniture delivery
  • Appliance delivery
  • Donation pickups
  • Junk removal
  • Labor-only services

Book Your Move with Lugg Today!

Lugg is designed to make your moving experience smooth, fast, and hassle-free. Visit lugg.com/estimate or download the Lugg app to get an estimate and schedule your move today!


Contact info

Promotion box for Lugg On-Demand Movers

Get a truck and movers

On your schedule. Arriving in as little as 30 minutes.

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Worth the price

Our movers were fast, polite, and careful. Well with the cost.

June 7, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Thanks so much for the kind words! So glad our Lugg movers were fast, polite, and careful with your things, and that it all felt worth it. We'd love to help again anytime.

Rated 5 out of 5 stars

white glove start to finish

white glove start to finish! They were prompt, treated furniture carefully
and were very friendly!

June 7, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Susan! White glove start to finish is exactly what we aim for, so this means a lot. So glad our Lugg movers were prompt, careful with your furniture, and friendly throughout. We hope to help you out again in the future!

Rated 5 out of 5 stars

Eder was fantastic

Eder was fantastic ! On time, good communicator, and took great care of our sofa. Couldn’t be happier !

June 7, 2026
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Reply from Lugg On-Demand Movers

Hi David! So happy to hear Lugg mover Eder was fantastic with your sofa and kept you in the loop the whole way. We'll be sure to pass along the kind words. Thanks for choosing Lugg!

Rated 5 out of 5 stars

Lugg service

The young men who delivered were so professional. The gentlemen communicated arrival at the store location and were exceptionally polite and helpful when they arrived at my home.I would not hesitate to use this service it was top notch. The Lugg experience exceeded my expectations.

June 6, 2026
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Reply from Lugg On-Demand Movers

Hi Carole! It means so much to hear our Lugg movers were professional, polite, and helpful, and that the whole experience exceeded your expectations. Thank you for the wonderful review. We look forward to Lugging for you again soon!

Rated 5 out of 5 stars

Professional, Effective, & Excellent Service

This team was one of the best Lugg teams I have experienced! They were Exceptional! Professional, Very Kind, and very Efficient. Very impressed and grateful for their help!

June 6, 2026
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Reply from Lugg On-Demand Movers

Hi Tonya! One of the best Lugg teams you've experienced is high praise, and we're so grateful for it. So glad our Lugg movers were professional, kind, and efficient for you. We'd love to help with your next move!

Rated 5 out of 5 stars

Excellent service

Nice gentlemen, efficient use of time

June 6, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Risa! So glad our Lugg movers were courteous and made great use of your time. Thanks for the wonderful review. We hope to help you again down the road!

Rated 5 out of 5 stars

Very professional

Very professional, prompt and polite.
Got the job done. That was the goal!

June 6, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Getting the job done is exactly the goal, so we're glad to hear it! Our Lugg movers always aim to be professional, prompt, and polite. Thanks for choosing Lugg!

Rated 5 out of 5 stars

Friendly

Friendly, on time, careful, efficient, and polite.

June 6, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

That's a wonderful list of compliments, thank you! Friendly, careful, and on time is exactly what our Lugg movers strive for. We look forward to helping with your next move!

Rated 5 out of 5 stars

Nice and efficient guys

Nice guys. Very efficient and on time for picking up furniture from one location in the area and delivering it to me.

June 6, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

So glad the pickup and delivery went smoothly and right on time! Our Lugg movers love making furniture moves easy from one door to the next. We'd love to help again anytime.

Rated 5 out of 5 stars

On time and very helpful

On time and very helpful

June 6, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Punctual and helpful is exactly what we like to hear! Thanks so much for taking the time to share this. We look forward to Lugging for you again soon!

Rated 5 out of 5 stars

Solid experience

Solid experience, the movers did a great job.

June 6, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Thanks, Nick! Great to hear our Lugg movers did a solid job for you. We're here anytime you need us!

Rated 5 out of 5 stars
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Polite and fast is the perfect combination, so thank you for noticing! Our Lugg movers really appreciate it. We hope to help you out again in the future!

Rated 5 out of 5 stars

Really good service

Really good service! Carlos and Servio were awesome!

June 6, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Robert! So glad Lugg movers Carlos and Servio were awesome for you. We'll make sure they hear the shoutout. Thanks for choosing Lugg!

Rated 5 out of 5 stars

Great experience

Calvin and Ancil were amazing and hard-working. They were very professional too. We appreciated their help and highly recommend their service!

June 5, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Taylor! It's wonderful to hear Lugg movers Calvin and Ancil were amazing, hard-working, and professional. Thank you for the recommendation. We look forward to helping with your next move!

Rated 5 out of 5 stars

Great user experience in the app + the…

Great user experience in the app + the movers were very efficient and nice!

June 6, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

So glad the Lugg app made things easy and that our Lugg movers were efficient and friendly on the day. That combination is exactly what we aim for. Thanks for choosing Lugg!

Rated 5 out of 5 stars

The two gentlemen was nice

The two gentlemen was nice. And very helpful. But am up that having problems with payment. And money is in the bank. Put in a different card still no payment withdrawal. It had know their no phone number. Would have use your service. It like know one can help me.

June 5, 2026
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Reply from Lugg On-Demand Movers

Hi Bridgette! So glad our Lugg movers were nice and helpful. We're sorry to hear about the trouble with your payment though, and we'd really like to get it sorted. Please reach out through the Help section in the Lugg app so our team can look into it right away.

Rated 5 out of 5 stars

Boris and Jose are great

Boris and Jose are great! Professional and hard working. Highly recommend

June 5, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Allison! So glad to hear Lugg movers Boris and Jose were professional and hard working. Thanks so much for the recommendation, and we'd love to help with your next move!

Rated 5 out of 5 stars

Great Teamwork!

Emilio and Julio, the two movers, were professional and carefully moved two heavy pieces of furniture. Great customer service and teamwork!! Booking was convenient. Fair pricing. App worked great for updates.

June 5, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Teamwork like that is exactly what we aim for! So glad Lugg movers Emilio and Julio moved your heavy furniture with such care, and that booking and the app made the rest easy. Thanks for choosing Lugg!

Rated 5 out of 5 stars

The movers were very quick and very nice!

The movers were very quick and very careful with my stuff. They showed up on time and were very courteous. I will be using them again in the future. Highly recommended!!!

June 5, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

It means a lot to hear the Lugg movers were quick, careful with your things, and right on time. We can't wait to help with your next move!

Rated 5 out of 5 stars
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Thanks so much for the kind words! Hardworking and friendly is exactly what we want our Lugg movers to be. We hope to help you out again in the future.

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