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Lugg On-Demand Movers Reviews 3,435

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,801 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being courteous, professional, and efficient, making the moving process stress-free and easy. Many highlight the excellent service, noting that the team handles unexpected issues promptly and with good humor, turning potentially stressful situations into smooth experiences. The delivery service is frequently commended for its speed, care with items, and clear communication, with real-time updates keeping customers informed throughout the process. The user experience is often described as straightforward and easy to use, allowing for quick scheduling and efficient handling of tasks. However, some people mentioned issues with pricing transparency, stating they did not receive a breakdown of costs until after the service. A few other people also felt that the company failed to meet scheduled obligations, with one instance of movers arriving with the wrong sized truck and no tools, and another where the company could not schedule a pickup and did not offer an apology or fee reduction.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, friendly, and efficient.... See more

Service

Customers consistently note positive experiences with service, praising the efficiency, professionalism, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the ease of scheduling, even for... See more

User experience

Reviewers consistently express satisfaction with the user experience, often describing it as easy, quick, and... See more

Price

Users describe ambiguous interactions with price, with many reviewers finding the pricing to be reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

-Same day deliver after Purchase at Marshalls. -App is easy to use and provides good tracking information letting you know when your item is picked and when being delivered. -Delivery guys were cour... See more

Company replied

Rated 5 out of 5 stars

We needed to move a large, heavy cabinet from one floor down to another. Being able to select "labor only" for two persons was straightforward, unlike another popular task-hire service. This was a sho... See more

Company replied

Rated 5 out of 5 stars

I’ll admit it: I wasn’t the easiest customer. I gave the wrong pickup time. I forgot to mention the ottoman. Then, at the last minute, I decided I wanted my old sofa moved to the garage. Eve... See more

Company replied

Rated 5 out of 5 stars

I could not be happier with the luggers who helped unload a moving truck full of furniture and boxed household items from our cross country move. Willie and Kurt arrived right on time and were so frie... See more

Company replied


Company details

  1. #4 of 21 best companies in Moving Company
  2. #2 of 12 best companies in Delivery Service
  3. #20 of 170 best companies in Furniture Store
  4. #5 of 18 best companies in Moving and Storage Service
  5. #2 of 10 best companies in Storage Facility
  6. #5 of 26 best companies in Transportation Service

About Lugg On-Demand Movers

Written by the company

Get a Truck and Movers on Your Schedule!

For over 10 years, we’ve been the go-to on-demand moving and furniture delivery service, completing over 1 million 5-star moves.

Fast, Reliable On-Demand Moving & Delivery

Whether you’re moving to a new apartment, clearing out your storage unit, buying a dresser on Facebook Marketplace, or just need help getting your new sofa home from the store, Lugg is just a tap away. Our professional movers arrive at your door in 30 minutes or less.

Why Choose Lugg?

  • Same-day & flexible scheduling – choose your time, 7 days a week
  • Track your movers in real-time - just like Uber, track your stuff from pickup to drop off.
  • Trucks for every move – from pickups to box trucks
  • Fully insured for peace of mind
  • Official delivery partner for Living Spaces, HomeGoods, Crate & Barrel, and more

Moving & Delivery Services

Lugg covers everything from home and office moves to furniture delivery, junk removal, and more:

  • Apartment, home and residential moves
  • Storage, college, and office moves
  • Facebook Marketplace & Craigslist delivery
  • Store and furniture delivery
  • Appliance delivery
  • Donation pickups
  • Junk removal
  • Labor-only services

Book Your Move with Lugg Today!

Lugg is designed to make your moving experience smooth, fast, and hassle-free. Visit lugg.com/estimate or download the Lugg app to get an estimate and schedule your move today!


Contact info

Promotion box for Lugg On-Demand Movers

Get a truck and movers

On your schedule. Arriving in as little as 30 minutes.

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Love hearing that the Lugg movers were great! Thanks so much for taking the time to share, and we would love to help with your next move.

Rated 5 out of 5 stars
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

So glad to hear the Lugg movers got your job done quickly! Thanks for the great review, and we look forward to helping with your next move.

Rated 5 out of 5 stars

Aghiles & Mohammed were fantastic

Aghiles & Mohammed were fantastic. Professional and accomdating. Thank you for a great experience.. will recommend if my friends need to move.

May 27, 2026
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Reply from Lugg On-Demand Movers

Hi Sam! It's wonderful to hear Lugg movers Aghiles and Mohammed gave you such a professional and accommodating experience. Thanks so much for recommending us, and we'd love to help again anytime.

Rated 5 out of 5 stars

They were good

May 27, 2026
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Reply from Lugg On-Demand Movers

Thanks so much for the review! The Lugg movers will be glad to hear they did a good job. We're here anytime you need us.

Rated 5 out of 5 stars

My experiences with Lugg and its gig…

My experiences with Lugg and its gig workers have been great! I highly recommend the app.

May 25, 2026
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Reply from Lugg On-Demand Movers

We love hearing this! So glad your experiences with Lugg and our movers have been great, and that you'd recommend the app. We look forward to Lugging for you again soon.

Rated 5 out of 5 stars

Quick and efficient

I love that moving can now be done so easily in an app. The luggers worked quickly and were professional. Easiest move ever!

May 26, 2026
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Reply from Lugg On-Demand Movers

We're thrilled the Lugg app made your move so easy, and that the movers worked quickly and professionally on the day. Easiest move ever is exactly what we love to hear! We look forward to helping with your next move.

Rated 5 out of 5 stars

1st time a great experience

1st time a great experience

May 25, 2026
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Reply from Lugg On-Demand Movers

Hi Robert! So glad your first experience with Lugg was a great one. We look forward to Lugging for you again soon!

Rated 5 out of 5 stars

Luger clearly communicated the status…

Luger clearly communicated the status and carefully delivered our doors from Lowe’s

May 25, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Lars! Great to hear your Lugg mover kept you informed and carefully delivered your doors from Lowe's. Thanks for sharing your experience, and we hope to help you out again in the future.

Rated 5 out of 5 stars

Great

Great, quick, affordable and friendly service!

May 25, 2026
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Reply from Lugg On-Demand Movers

So happy your experience with Lugg was quick and friendly! We appreciate the kind words and look forward to helping with your next move.

Rated 5 out of 5 stars

Phenomenal experience with Dapo and…

Phenomenal experience with Dapo and Zachariah! They went above and beyond and were so easy to work with. 100% recommend!

May 29, 2026
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Reply from Lugg On-Demand Movers

It's fantastic to hear Lugg movers Dapo and Zachariah went above and beyond for you! Thanks so much for the 100% recommendation. We'd love to help again anytime.

Rated 5 out of 5 stars

Guys were very friendly and did a great…

Guys were very friendly and did a great efficient job. Would highly recommend Lugg

May 25, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Thanks, Scott! We're so happy the Lugg movers were friendly and efficient with your move. We appreciate the recommendation and hope to help you out again in the future.

Rated 5 out of 5 stars

Informed me at every step

Informed me at every step. Friendly, competent, efficient.

May 29, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Friendly, competent, and kept in the loop the whole way is exactly what we aim for! So glad your Lugg movers delivered. We're here anytime you need us.

Rated 1 out of 5 stars

I will never use this service for the…

I will never use this service for the rest of my life. My initial movers canceled on me. I could not get a connection with a real human for messages and messages since I was directed to the bot. I finally found a person and they sent movers with the wrong sized truck who didn’t even know why they were coming. They did not assist at all in taking part furniture and had no tools. They destroyed my white couch. I am extremely disappointed in Lugg and will never use this service again and have told others.

May 24, 2026
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Reply from Lugg On-Demand Movers

Hi there! Thank you for taking the time to rate and review your recent Lugg. We are so sorry to hear about your experience, and that damage was caused during your Lugg. If you'd kindly send an email to support@lugg.com, the team would appreciate the opportunity to make things right with you.

Rated 5 out of 5 stars

Very good experience

Very good experience. As soon as we booked the route for the move, diver and the helper were assigned. This is better than Dolly app where we waited for two days for someone to show up before I booked a trip on Lugg. Both Driver and helper were very courteous and hard-working. They coordinator throughout the process very well.

May 24, 2026
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Reply from Lugg On-Demand Movers

What a great experience to hear about! So glad everything came together quickly, from booking to your courteous, hard-working Lugg movers. We look forward to helping with your next move.

Rated 5 out of 5 stars

Great communication

Great communication.
Courteous.

May 24, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Thank you for the kind words! We're glad the communication was clear and that your Lugg movers were courteous throughout. We'd love to help again anytime.

Rated 5 out of 5 stars

Very professional guys I will used them…

Very professional guys I will used them again and again

May 29, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Professional service worth coming back for is the best compliment! So glad the Lugg movers delivered. We look forward to Lugging for you next time.

Rated 5 out of 5 stars

Tooraj & Dajuan were very professional

Tooraj & Dajuan were very professional, careful and helpful with my move. They wrapped all furniture and were able to problem-solve quickly when my bed frame didn't fit down a staircase. They arrived on time and completed the job efficiently.

May 24, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Louisa! It's wonderful to hear Lugg movers Tooraj and Dajuan were so careful and quick to problem-solve when your bed frame hit that tricky staircase. Thank you for the detailed review, and we hope to help you out again in the future.

Rated 5 out of 5 stars

Punctual service

Punctual service. Kind and accommodating.

May 29, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Thanks, Ellen! So glad your Lugg movers were punctual, kind, and accommodating. We're here anytime you need us.

Rated 5 out of 5 stars

The delivery guys were fantastic

The delivery guys were fantastic — friendly, professional, and handled everything with care. They arrived on time, worked efficiently, and made the whole experience stress-free. Highly recommend!

May 29, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Bob! It's great to hear the Lugg movers were friendly, careful, and made your whole experience stress-free. Thanks so much for the recommendation, and we look forward to helping with your next move.

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