The booking process online is simple and easy to navigate. Communication before, during transit and upon pick up and delivery gave me peace of mind and I always felt informed and knew when to expect m... See more
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Everything went as planned with time to spare. Luggage did stay with FedEx at customs a couple of days but LuggaeForward took care of sending them what they needed (in Hungarian) no less. Not sure I c... See more
Company replied
This was the my first time to use luggage forward and I’m thrilled and will use them Again. I had some technical trouble initially completing the booking online but two ladies in customer service he... See more
this was the first time I had used luggage forward. The instructions for packing the suitcase were straightforward. The time slot for collecting the suitcase from my home was actioned within the time... See more
Company replied
Company details
Written by the company
For two decades, Luggage Forward has set the standard in doorstep to destination delivery of luggage and gear. The smart alternative to carrying and checking bags, Luggage Forward’s service transforms the travel experience for those who demand the utmost in convenience, reliability and predictability. By leveraging a worldwide network of shipping partners, innovative technology and honest, unparalleled customer care Luggage Forward guarantees that bags will be delivered safely and on-time.
Our Commitment
Written by the company
- Legendary Service
- We know that traveling is stressful; we strive to exceed expectation by treating our clients’ luggage like it is our own. Travel confidently knowing that your satisfaction is our top priority.
- 24/7 Booking & Service
- Any time of day or night, you can visit us online, email or call us!
- On-Time Guarantee
- Experience peace of mind with Luggage Forward's Double Money Back Guarantee—if your luggage doesn't arrive on time, we'll refund double your shipping costs!
On-time guarantee
Double Money Back if your shipment is late
At Luggage Forward, we’re proud to offer our Double Money Back Guarantee, ensuring your luggage arrives on time. If your bags do not arrive by the end of the scheduled delivery date, we’ll pay you double your shipping costs.
Please note that this guarantee excludes delays caused by factors beyond our control, such as Customs delays, weather conditions, natural disasters, mechanical failures, or shipments containing prohibited items. For further details, please view our Terms of Service at https://www.luggageforward.com/legal/terms-of-service/.
Contact info
4.6
Excellent
14K reviews
Asks customers to review
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The process and the reliability from…
The process and the reliability from the beginning to the end.
October 4, 2026
Luggage Arrived On Time
Luggage arrived at the ship before we were in our suite. A little visible wear but not excessive.
September 29, 2026
Easy in every way!
Easy to reserve, on time pick up, great email updates and most important, our luggage was waiting for us upon arrival! It's worth every penny!
September 29, 2026
great experience
Very helpful customer service and delivery was great! Actually received my luggage a couple days ahead of schedule which was great for me next day in fact from Hawaii to seattle area.
September 22, 2026
It is as advertised
It is as advertised, luggage was picked up and was waiting for me at our cruise ship room!
October 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Terrible customer service. AI only. No real person.
Terrible customer service. All you get when you call for luggage delivery issues is AI. No real person ever calls you back.
October 1, 2026
Unprompted review
Reply from Luggage Forward
Hi Laurie,
When you call about a delivery issue, you should be able to reach a real person, and a callback should come when promised. We're sorry that didn't happen for you. We would love to connect with you about your delivery. Please reach out to us at support@luggageforward.com.
Luggage Forward Client Experience
excellent communication from beginning…
excellent communication from beginning order to final delivery.
Each step was followed thru and my luggage was waiting onboard our ship and returned safely to our home after being met as we disembarked in Seattle by Luggage Forward rep.
No worries, no hassles, no guesswork.
October 2, 2026
The instructions were clear and easy to…
The instructions were clear and easy to follow and everything went smoothly and on time. Also, nothing was damaged.
September 28, 2026
Good experience however AI does not replace people
Good experience however, when AI voice answers the phone it does work to a point but when it says it will get someone to contact as soon as they are available this doesn’t happen quickly, I have to chase 3 times.
September 28, 2026
Great experience
Well priced for international shipping, easy to follow instructions, up to date tracking information
October 2, 2026
You would have gotten five stars...
You would have gotten five stars if I hadn't gotten a notice after three days when I wasn't home yet that fed-ex had tried to deliver the luggage and couldn't because they needed a signature. Our two sons were both here so they could have delivered it. But that was never the case in the past and it kind of surprised me. The notice also said that if I didn't go to a website by the 22nd they would send the shipment back. I wasn't going to be home until the 24th and my sons were here so could sign if needed. I wasn't able to go on the website. So I just sent Luggage Forward an email and it all worked out. The suitcase was delivered on the 24th at 11 am which was perfect. By UPS I believe! No signature required! I had gotten home at midnight on the 23rd so it all worked out well. In the past I have been very happy with Luggage Forward. The luggage has always gotten here safely. I think I have used it three or four times. So the glitch this year was unexpected and gave me a tad bit of worry. No problem. But I hope that doesn't happen again. Otherwise I am very happy with the service and will definitely use it again if needed.
September 24, 2026
Luggage Forward makes traveling a breeze.
Luggage Forward is simple and easy to book, and when the luggage tags, etc. arrived in the mail, the envelope said "We'll take it from here." We smiled and were relieved, because without Luggage Forward, our travel to our cruise ship would have been a nightmare. We chose to drop off our bags at our local UPS, and that process was quick and simple. And we received updates as our luggage traveled to our cruise ship. Boarding the ship without dealing with luggage was a breeze, and our luggage was waiting for us in our stateroom.
September 27, 2026
Effortless process from start to…
Effortless process from start to finish. Our luggage arrived safe and was on the ship and in our stateroom
September 30, 2026
Luggage forward delivered our suits and…
Luggage forward delivered our suits and tuxedos from NJ to Chianti Italy and back again ahead of schedule. The process could not have been easier. SO worth it!
September 26, 2026
Everything went very smoothly
Everything went very smoothly. The pick up was exactly when they said it was going to be and our luggage was waiting for us in our stateroom ready for our Japan cruise. Definitely would recommend to eliminate the hassle of checking luggage.
September 29, 2026
Guarantee is Worthless
We used Luggage Forward to ship 2 bags from California to our cruise ship in Boston, then 3 bags home. Along the way they were helpful, and our luggage was on the ship on time, and back home to us early.
HOWEVER, on the return trip, all 3 of our pieces were damaged. I filed the claims as requested. It has been two months now, with no resolution, no communication at all except when I call them. They see my claim, and say it is processing and that I will hear within a day or two at most, but crickets.
Apparently their damage guarantee is worthless.
July 29, 2026
Unprompted review
Reply from Luggage Forward
Hi Jeff,
We're sorry your trip home did not go the way it should have. This is not the experience we strive for, and we appreciate you sharing your feedback.
Luggage Forward Client Experience
It was stress free shipping with your…
It was stress free shipping with your company because I was notified all the way through where our luggage was throughout the journey. I sincerely felt very comfortable and will work through Luggage Forward again in the future.
September 25, 2026
Picked on time promised and delivered…
Picked on time promised and delivered to destination w/in 3 days.
September 28, 2026
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