The case arrived promptly, exactly as ordered. Having now travelled with it, I am very satisfied. An ideal size for a short trip and as cabin bag on flights. The top pocket is useful, a good place for... See more
Company replied
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Patrick is an absolute master at his craft and treats you like family. Separate to purchasing a SAMSONITE suitcase, just spending time with him lifts your spirits. He is engaging and professional. I w... See more
Company replied
Great prices, speedy delivery and goods were in perfect condition. Very impressed - would highly recommend 😊
Have ordered twice from this store, both delivered within 24 hours even though only ordered on free standard delivery. I had to return one item and the returns process could not be simpler. Easy to in... See more
Company replied
Company details
Written by the company
With more years in the industry than we can remember, Luggage Superstore are proud to have become THE leading independent online retailer of Luggage in the UK. Not only are we proud of our outstanding customer service, we are able to offer the UK's BEST PRICES Online on brands such as Samsonite Luggage, American Tourister, Delsey, Eastpak, Bric's & many, many more. Plus, with our Price Match Promise Guarantee, if you find any item cheaper elsewhere, we will, 100% Match that price. Unlike some companies, we have stayed true to our roots by standing by our company ethos of providing outstanding customer service at all times. With a dedicated Customer Contact telephone number available, with highly experienced and skilled Customer Service operatives, we know how to look after our customers. If you ever need to get hold of our team, simply email us at: customerservice@luggagesuperstore.co.uk or call us on 0204 5245470 and a member of our friendly & knowledgeable team will help you.
Contact info
167 Hermitage Road, N4 1LZ, London, United Kingdom
- 0204 524470
- customerservice@luggagesuperstore.co.uk
- luggagesuperstore.co.uk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company to deal with
Great company to deal with, website easy to follow and with detailed images and dimensions of suitcases.
Unfortunately, I made a mistake with my original order by ordering the wrong size.
The process for sending the suitcase back was relatively straightforward, but maybe just add a little clarity that for oversized luggage, contact Luggage Superstore first to arrange a pickup.
Dealing with customer services couldn't have been more helpful, and in the end, we got everything sorted out.
In the meantime, I ordered a new suitcase with the correct dimensions and couldn't be happier with it.
Thanks for your support, I would highly recommend Luggage Superstore.
December 18, 2023
Reply from Luggage Superstore
Good morning Neil.
Thank you so much for your lovely review. We are happy to hear we have been able to help resolve this matter for you.
Have a great day.
Take care, Laura.
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Textbook
Extremely efficient ordering process and delivery then came super quickly. The product was in perfect condition. I'd definitely use this company again.
December 18, 2023
Reply from Luggage Superstore
Good morning Mark,
Thank you so much for your amazing review. We are pleased you are happy with your order and the service provided.
Have a wonderful day.
-Laura
Reply from Luggage Superstore
Good morning Julie.
Thank you so much for your 5 star review. We are pleased you are happy with your order and the service provided.
Have a wonderful day.
-Laura
Easy to order
Easy to order. Delivery faster than quoted. Well packaged and really happy with both cases.
January 3, 2024
Unprompted review
Reply from Luggage Superstore
Good morning Jayne,
Thank you so much for your great review. We are pleased you are happy with your order and the service provided. We do like a fast delivery wherever possible!
Have a wonderful day.
-Laura
Reply from Luggage Superstore
Good morning Angela,
Thank you so much for your review. We are pleased you are happy with the service provided.
Have a wonderful day.
-Laura
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Easy company to deal with
December 18, 2023
Reply from Luggage Superstore
Hi Karen,
Happy new Year!
Thank you for your 5 star review, we really appreciate it.
Best,
-Laura
easy to negotiate website with regular…
easy to negotiate website with regular updates about delivery, bought this item for a friend who loved it
December 22, 2023
Unprompted review
Reply from Luggage Superstore
Hi Jennifer,
Happy new Year!
Thank you for your 5 star review, we really appreciate it.
Best,
-Laura
Great selection of goods and prices
Great selection of goods and prices. A very efficient company to deal with from order to delivery over a holiday period I can only shower my praise on the service. Thank you, we are delighted with our suitcase..
December 22, 2023
Unprompted review
Reply from Luggage Superstore
Hi Sandy,
Happy new Year!
Thank you for your 5 star review, we really appreciate it. We are happy you are pleased with your purchase.
Best,
-Laura
Arrived much earlier than expected and…
Arrived much earlier than expected and very happy with the new suitcase. I wouldn’t hesitate to buy from here again
November 20, 2023
Reply from Luggage Superstore
Good morning Rodica,
Thank you very much for your kind 5 star review. We always aim to deliver as soon as possible!
Have a wonderful day.
-Laura
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Disgusted
I had a very poor experience with this company and would not recommend it. I ordered a luggage bag that arrived quickly (the website is misleading bringing a next day delivery banner but apparently it takes 3-5 days unless you pay for next day delivery!).
The item arrived with no instructions how to open the combination lock, further to this was stained mildly and very strong odour (usually with new bags). I messaged Laura on live chat, who wanted pictures, then accused the stains are nothing they’ve seen before and I can return the bag! I have a party tomorrow and now have to either gift this or get a alternative!
Very appalling and disgusting service. This is why you should purchase from reputed outlets, they offer customer loyalty. This store doesn’t! I wasted almost a hour on the chat too (not including time delay by me).
December 11, 2023
Unprompted review
Reply from Luggage Superstore
Hello,
Thank you for your review, we appreciate any and all feedback from our customers.
As advised in our communications earlier on today you did not select Next Day Delivery at checkout, only standard delivery, however your item did still arrive earlier than initially estimated.
The 'stains' you sent pictures of required further inspection by our technical team as they were perfect circular dots on the zip and shell of the case, all exactly the same shade of colour and size. This is extremely unusual and need to be inspected in person.
We offered a full refund or replacement bag upon return of the original item via our free return portal.
On our live chat all of our messages are time stamped which I have looked back on. I can see the majority of our responses were within 1 minute. The only exception was on one occasion when our technical team were reviewing the pictures which meant a 9 minute wait for a response.
For full transparency purposes I note on two occasions where we waited 29 minutes one time and 52 minutes another time for a response from yourself.
I am sorry you feel our responses and the overall outcome were not as you would have liked.
All the best,
Laura
Great service after I’d ordered the…
Great service after I’d ordered the wrong colour. Will definitely be using again.
December 1, 2023
Unprompted review
Reply from Luggage Superstore
Hi Paul,
Thank you for your very kind 5 star review, we really appreciate this.
I am pleased to hear we were able to help resolve your issue. If we can be of any further assistance please do get back in touch.
Take care,
Laura
Excellent customer service
Excellent customer service and prompt delivery.
Suitcases look immaculate. Yet to make use of them to know the quality.
November 20, 2023
Reply from Luggage Superstore
Hi Ummehani,
Thank you so much for your great 5 star review, your kind words are really appreciated by us all.
Merry Christmas!
-Laura
Reply from Luggage Superstore
Hi,
Thank you so much for your great 5 star review, we really appreciate it.
Merry Christmas!
-Laura
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Great looking product
Great looking product, can’t wait to try it out on a trip. Good service and prompt delivery too.
November 20, 2023
Reply from Luggage Superstore
Hi Victoria,
Thank you so much for your great 5 star review, your kind words are really appreciated by us all.
Merry Christmas!
-Laura
Great Service. Thanks
Online buying, how it should be. Paid for weekend delivery. Cases delivered on Sunday. Well packed for transit.
November 17, 2023
Reply from Luggage Superstore
Hi Chris,
Thank you so much for your great 5 star review, we appreciate it so much.
Merry Christmas!
-Laura
Great Customer Service
Unfortunately the luggage was not to my liking - purely a matter personal choice - so I needed to return them.
Customer Service were fantastic and so helpful in ensuring the return could be done. I'd definitely look to buy from Luggage Superstore in the future
November 17, 2023
Reply from Luggage Superstore
Hi Ken,
Thank you so much for your great 5 star review, your kind words are really appreciated.
We think our Customer Service team are great too!
Merry Christmas!
-Laura
Next day delivery and competitive price.
November 17, 2023
Reply from Luggage Superstore
Hi Henry,
Thank you so much for your 5 star review, we really appreciate it.
Merry Christmas!
-Laura
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Great website to shop for Luggage
Great website. Great choice of luggage at competitive prices. Super quick delivery. Excellent return process when the first suitcase that we ordered turned out to be just a lttle smaller in capacity than we were needing.
November 14, 2023
Unprompted review
Reply from Luggage Superstore
Good afternoon Peter,
Thank you very much for your great 5 star review. We are so pleased you are happy with the products and services provided.
Take care,
Laura
Very disappointed …
I emailed you to tell you that there was no strap for my vanity case and received no reply, it was a Radley vanity case and would expect better. Still no strap!
October 18, 2023
Reply from Luggage Superstore
Good morning Mary,
I am sorry to hear your item arrived without the shoulder strap. I have checked through our inbox and spam, I cannot find any email searching by your name, email or order number.
For us to resolve the matter can you please email us again at customerservice@luggagesuperstore.co.uk
All the best,
Laura
Excellent quick service at very…
Excellent quick service at very competitive prices. I wanted a particular American Tourist hand luggage bag which they had so then decided to purchase the suitcase to match as it was a very good price. I will definitely be using them again when I purchase my small suitcase next year.
October 18, 2023
Reply from Luggage Superstore
Good afternoon Maureen,
Thank you very much for your great 5 star review. We are so pleased you are happy with the product and services provided.
Take care,
Laura
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