Disappointed customers
I'm not someone who normally leaves negative reviews, but unfortunately our special celebration was completely ruined by this experience.We chose this restaurant for our 25th wedding anniversary, and it also happened to be the day of their grand opening. We booked our table more than a month in advance and were really looking forward to a memorable evening.For the first hour, everything was going well. We enjoyed our first round of drinks and our food, which arrived quickly and was very good. However, the menu was very limited, especially considering the prices. It felt as though the reduced menu may have been introduced because of the large number of bookings that evening.After finishing our first drinks, a waitress asked if we would like another round, so we placed an order. That is where the problems began.We waited 40 minutes and still had not received our drinks. After asking several members of staff what was happening, one person told us that we should go to the bar ourselves. I was shocked that this was considered an acceptable response to paying customers.We then asked if she could check on our order. We waited another 30 minutes, and still nothing arrived.Eventually, I asked another staff member for the bill. After waiting a further 20 minutes with no response, I stood in the middle of the restaurant and said that we were leaving and wanted to pay. Once again, we were ignored.We left feeling extremely disappointed. No member of staff appeared to be looking after our table, and for long periods, nobody checked on us or asked if we needed anything.The food was good, but the customer service was extremely poor. It seems that the restaurant focused on making a big impression with its opening event but unfortunately failed to provide even a basic level of service to its customers.Sadly, what should have been a memorable celebration of our 25th wedding anniversary became a very frustrating and disappointing evening.
October 16, 2026
Unprompted review