Lulu Hypermarket LLC Reviews 175

Your delivery method is so outdated unlike Carrefour. I tried to order fresh items such as chicken and beef. I tapped the express delivery, unfortunately it say on the app that they will deliver it in the morning within 8am to 10am. Bro, it's already 10:11 am you exceed the delivery timing considering that my orders are fresh. I actually decided not to cancel my order cause you are taking too much time to refund. I called the customer service. I Believe she is Hindi, she said that if the items are not fresh or rotten already then that is the time I can call customer service. She said that I am not receiving the items yet so wait before complain. OMG I will never order again from lulu "fresh" market anymore. Carrefour is far better than you.

I didn't get support from staff.i had order freezer instead of refrigerator. I contacted customer care services and they told they will not exangd the product. Once sold. I think I would never recommend to purchase any products online with LULU .
Very bad experience.

i ordered a design cake and it was a very simple design that anyone can do;they did it wrong. also the cake was very bad in taste; very dry and we threw it in the garbage. no body can eat this cake, it was the most awful cake ever

They deliver a TV with broken screen and they do not return once you accept it.

I bought shoes in lulu near Emirates mall I just wear ones and it got damaged hill got removed shame on you for selling garbage

Very bad customer service.i was given a time of delivery and upon following up with driver again n again , the answer i get is i will try . Already changed the delivery time 3 times . Not ordering it ever again from here . Better to go with other local shops

Don't buy anything from Lulu hyper market in Qatar. I bought a TV and paid for it in the store. The delivery was scheduled after one day but they didn't deliver. Now, it is third day but it is not delivered. I don't know whether they will deliver it or not, or they will say it is out of stock.

I tried buying tv online confirmed with lulu and they said yes I can place order online they have stock when I placed order they charged my credit card and after 4 hours they called said payment is stuck somewhere and can not deliver the tv. My credit card was charged. When asked for refund they said it will take 7 working days. Very unfair of them. Will never buy again at lulu

Worst ever customer service dont ever buy anything online.
Waste of money and time.
First time bought and regretting in a place like UAE we have thousands of better options.

They delivered a TV I bought online almost 2 weeks ago. A week ago they delivered to my house - no call and no notification while I was out. They just dropped off the TV. No communication about installation as we were told they would do when we visited the store. I had to follow up with email - everyday since to get something done. Always excuses - they didn't have my number which is utter rubbish; admission of error with no action; apologies without any action - basically a host of emails and online chats that resolved nothing until I asked to return the TV and said I'm going to file a complaint with Dubai consumer complaints department. I received an email from them stating "Kindly note that the below installation request is received after the cut off time of the team hence they will be scheduling on their next installation schedule." From a week ago? How does that work?

The installation company came today - said they were only notified this morning.

I would definitelycarefully consider the possibility of the headache I may encounter before making a purchase online here again.

very bad customer service specially if the managers are present muteena and stadium , the worst . it comes from the upbringing.... never again!!!!!

This is the worst online shopping I have ever experienced. They delivered a repack DEFECTIVE item and till today, there are no plans to replace it.

World most worst quality products they are selling. Very very high price low quality = lulu. I suggest don't buy anything from Lulu.

Their selection of items are vast. But the sad thing is they also sell fake items, like shoes for example. I bought a Reebok Running Shoes on sale in Lulu Hypermarket Al Khirayr which I found out later that it's fake. Why does Lulu sell fake shoes?

Worst in online shopping. Never buy fruits and veggies because they will give you inedible/ rotten products. This is my first and will be my last to shop online at LULU

I wish there were a Zero star for this.

I ordered something online, and I kept calling for them to deliver it—first time dealing with this madness.

Been an regular online buyer from Lulu, its sad that when it comes to returning item an item it was so difficult , bought a cloth dryer which was damaged when I opened it took a pic and video to show them, been corresponding with customer care regularly still no update from their side, very disappointed .

Lulu hyper,ashwaq qurain branch
Restaurant area where in we can buy food suitable for lunch and snack:

I would like to call the attention the manager of this department
Whenever its working time,check how your employees serving customers,how long does any customer waits to get thier order and what kind of assistance we are getting
I came today to to get a food,im only on my 30mins break,so was running to get sharwarma
I spoke to guy of what i want and waited,after 16 mins when i follow up he said just now i come🙄and he haven’t spoke to me yet🙄
So i asked thier manager to check camera recording to prove the claim,theres no need to show me,just check and prove to himself thats it
He was saying he cant do that
What i want is to be sure this never happens again and again,that anyone who came must be serve equally,no matter who we are,the fact that we are customer,and we deserve the best service as possible

Beware of the fact that you can receive stale food stuff in the name of fresh foods. Strictly advise against online shopping from lulu

The worst supermarket ever. Last week we bought dates from there. It had insects and worms in them. I have proof also of the same. Strict action need s to be taken againt the chain with regards to quality control. Many other items were also also spoilt including fruits, vegetables, biryani. Never ever going to that place again.