LUME Flowers Reviews 102

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

A beautiful idea beautifully executed. Everything arrives very quickly and is presented fantastically, with lovely touches like hand written labels and cards. Would make a great gift, but nothing trum... See more

Rated 5 out of 5 stars

LUME flowers are such a wonderful discovery. Brilliant customer service, very prompt reply to an email enquiry about stock, and restocked extremely quickly, informing personally the same day. Can not... See more

Rated 5 out of 5 stars

Lovely flowers, delivered on time and they were in perfect condition, many thanks!

Rated 5 out of 5 stars

Perfect and easy from start to finish, flowers were purchased for my mother's birthday. Pictures on the website were clear and of high quality and navigation of the site was smooth and fast. Delivery... See more

Company details

  1. Flower Delivery
  2. Dried Flower Shop
  3. Florist
  4. Flower Designer

Written by the company

Preserved flowers design and delivery business


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

102 reviews

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Rated 1 out of 5 stars

Never delivered the order or respond to email

I've ordered dried flowers on November 22nd. Payed it with credit card. They're still not delivered. I've sent an email about it, but they did not respond. I did get a lot of emails because they wanted me to rate them. Well... maybe they should have respond to my email or send the order instead of spamming me with that so they didn't get a bad review.

December 13, 2021
Rated 5 out of 5 stars

Really lovely flowers

Really lovely flowers, they smell great too. I loved the packaged when they were delivered, and they arrived very promptly from when ordered. Will definitely be ordering again

June 2, 2021
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Rated 5 out of 5 stars

Purchased flowers from here for…

Purchased flowers from here for Mother’s Day and they came beautifully arranged on my behalf. Such a nice touch at a time where you’re unable to see your loved ones in person. Thank you so
Much

April 6, 2021
Unprompted review
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Rated 5 out of 5 stars

Love my LUME flowers

Love my LUME flowers! They were delivered 2 days after I ordered and came with a lovely hand-written note in the box. The flowers smell lovely and look great in our lounge room!

March 31, 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous service!!

I sent the most beautiful bunch of flowers for a friends birthday and even though I was running very late in sending them, Lume turned the order around so quickly! She LOVES the bouquet!

March 15, 2021
Unprompted review
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Rated 5 out of 5 stars

Lovely flowers

Lovely flowers that look fantastic. Sent some to my mum for Mother’s Day too as she really liked them too!

March 14, 2021
Unprompted review
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Rated 4 out of 5 stars

Size issue, but customer service were happy to help!

The flowers are a lovely colour and have a very fresh smell too, which I wasn’t expecting. However, I was initially very let down by the size of my bouquet, as I felt I had received a significantly smaller amount than what is advertised.

The customer service team at Lume where happy to help resolve this, and sent me a second parcel with addition stems, so in the end I was very satisfied with my purchase - as was my mother, who I had gifted the flowers too.

Thanks again for your help.

March 14, 2021
LUME Flowers logo

Reply from LUME Flowers

Edited Response

Hi Josie,
Can we kindly ask you to check what email address you have sent the pictures to? The correct email address should be contact@lumeflowers.com
Having re-checked our email systems, we have not received any communication from you that we are aware. Please accept our apologies on this.
Thank you,
LUME Team


****
Hi Josie, thank you so much for taking the time to provide some feedback, we really appreciate it. We are truly sorry that our product did not meet your expectations and you did not receive 35 stems as advertised.

We would like to make this right and send you the stems you should have received. If you could kindly send us a photo of the product to contact@lumeflowers.com, we will be able to assist you with this further. Alternatively, we are able to help organise a return of your product and process a full refund.

With kind regards
LUME team

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