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LumenXL Reviews 23

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TrustScore 3 out of 5

3.2

Lighting Store
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Company details

  1. Lighting Store

Written by the company

LumenXL, specialisten i udendørs og indendørs belysning Leder du efter stemningsfuld belysning til i eller omkring huset? Så er LumenXL det rette sted for dig. Inden for indendørs belysning finder du forskellige typer pendellamper, bordlamper, væglamper og gulvlamper, der kan give dit hjem en attraktiv belysning. Udvalget af udendørs belysning har også et bredt udvalg, der kan få din have til at stråle. Se væglamper, gulvlamper og solcellelamper til haven, og skab din unikke belysning. Ordrer afgivet inden kl. 15.00 på hverdage sendes samme dag. Åben 7 dage om ugen, mandag til fredag fra 8.30 til 23.00 og lørdag fra 8.30 til 17.00. Du kan kontakte os på telefon +4578782680 Du kan finde vores websted på følgende link: www.lumenxl.dk

Contact info

3.2

Average

TrustScore 3 out of 5

23 reviews

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Rated 3 out of 5 stars

They pretend to be a Danish company…

They pretend to be a Danish company with a Danish website and phone number, but they only operate from Holland. When you call the customer services Danish number, you will also reach Holland. It is not a problem to deal with a foreign company, but it is a problem when they pretend to be local.
My shipment was delayed two days, so it was late for the event I bought for.

August 23, 2024
Unprompted review
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Reply from LumenXL

Dear customer,

We are sorry to hear that you received your order later than expected, we understand that this is disappointing.

We have our contact details below our website, where you can see that we ship from The Netherlands.

Furthermore, we offer a Danish number so that our Danish customer don't have to pay for an international call.

The delivery time to Denmark is between 2 and 3 business days, where we are dependable on the speed of the delivery company like DPD or PostNord.

We hope that you will enjoy our items for a very long time.

Please reach out to us if you have questions or concerns, so that we can assist you further.

With kind regards,

Team LumenXL.dk

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Rated 1 out of 5 stars

Very bad customer service ! :(

One chain was broken. I sent you guys a video and photos of the broken item. After this I went on vacation. When I got back I emailed you that the replacement discription was fullfilling and that I was willing to replace the broken item myself.

However, your employee "Simon" demanded that I sent new photos and video or returned the entire chain. I have deleted the photos and video, and it was a bit troublesome to get the video hense I had to bring everything home from my warehouse (super bad light on the warehouse).
So now I will have to spend time returning it and getting a new chain where I have to put entire new bulbs in ... instead of just replacing the broken part, which I could easily do myself. Just because "Simon" becomes stubborn and don't wan't to accept the things I already sent to LumenXL.

October 23, 2023
Unprompted review
LumenXL logo

Reply from LumenXL

Dear Alexander,

Thank you for the review.

We are sorry to hear that you had an unpleasant experience with our customer service, we understand that this is disappointing and our sincere apologies for the inconveniences.

One of our customer representatives has contacted you by phone and provided you with a resolution.

If you have any additional inquiries or concerns, kindly inform us, as we would be delighted to provide further assistance.

Have a good day.

Team LumenXL

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