What I liked: options to build a capsule wardrobe and helpful articles. Visually seeing ideas of pieces that work together has given me some ideas about how to use pieces I already own and plan to b... See more
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4 star cuz no one is truly perfect. Just started and like that getting confirmation on some ways I dress and outing my frustration on other choices. Don’t do the softs for me as classic dramatic - own... See more
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I had a personal 30-minute session, and the consultant asked many questions about my preferences. She came up with an outfit of a jacket, top, pants, boots, bracelet, handbag, and scarf, and I was rea... See more
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I just wanted to give a High Five to your customer service department. I had a personal issue I needed to deal with. I cannot stress the relief I felt when I was able to communicate with a real pers... See more
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Company details
Written by the company
LUMI app is a personal styling platform that helps women reconnect with their individual style through personalized guidance and self-discovery. Instead of following trends, the Lumi app focuses on understanding each user’s lifestyle and preferences, which is often reflected in real Lumi reviews. Powered by AI and supported by expert fashion insight, the Lumi app delivers tailored outfit recommendations that evolve over time. Many Lumi reviews highlight how the Lumi app feels practical, personal, and aligned with real wardrobes. Across Lumi reviews, users often mention how the Lumi app simplifies daily outfit decisions while still keeping the process creative. The Lumi app helps explore new combinations, refine personal style, and build confidence through everyday styling.
Contact info
United States
- customer.care@lumi-app.co
- lumi-app.co
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Never again
Initially, I did go to the side thinking things would be better with my clothing. I never got to speak to my expert. The clothing they were sending me was off base. I requested to cancel four months in. Turns out you have to call to cancel. Then you have to copy and take a photo screenshot and send it to them again that you cancel with an email in order for it to be actively canceled. And then I didn’t do any of that but I got charged 200 bucks from an auto which I completely called immediately and told him I wanted to cancel and wanted to refund. Nope they make you have a whole year again with it. The customer service who answers has no real responses. I think I must’ve given her my email and name four times actually spelling it all out and it’s not difficult very simple. Anyway, definitely not something that I’ve would ever do again and it’s unfortunate because now I won’t take on any other companies that do this because of my experience with them.
April 6, 2026
Unprompted review
Reply from Lumi Reviews
Dear Christine!
Thank you for sharing your experience — we’re really sorry to hear how frustrating this has been for you 💛
This is not the kind of experience we want anyone to have, especially when it comes to cancellations and communication with our team. To clarify, cancellation should not feel complicated or require multiple steps, and we understand how upsetting it is if that’s how it came across. We also take your feedback about styling mismatch and support communication very seriously.
We’d really like the chance to review your case in detail and make things right where possible. Please reach out to us at customer.care@lumi-app.co with your account details, and we’ll make sure your situation is properly investigated and addressed. We truly regret that this experience affected your trust, and we appreciate you bringing it to our attention.
Warm regards,
LUMI Team
Lumi has helped me figure out the best…
Lumi has helped me figure out the best fabrics and shapes to wear..
April 9, 2026
Unprompted review
Reply from Lumi Reviews
Dear Leigh!
Thank you for sharing your experience!
We’re so happy to hear Lumi has helped you discover the fabrics and shapes that work best for you — that’s such an important part of building a style that feels both comfortable and confident ✨
We’re excited to keep supporting you on your style journey!
Warm regards,
LUMI Team
Reply from Lumi Reviews
Dear Valued Customer!
Thank you for your feedback!
We’re glad to hear you had a good experience 😊
If there’s anything we can do to make it even better next time, we’d love to hear your thoughts!
Warm regards,
LUMI Team
I’m not completely convinced this is my…
I’m not completely convinced this is my style or archetype.
April 8, 2026
Unprompted review
Reply from Lumi Reviews
Dear Jenny!
Thank you for sharing the experience💛 that’s completely okay — style can take a bit of time to fully click.
The archetype is just a starting point, not a limitation, and it can definitely be refined as you explore more ✨
If something doesn’t feel quite right, your stylist can adjust and explore other directions with you. We’re here to help you find what truly feels like you 😊
Warm regards,
LUMI Team
I would like to see other types
I would like to see other types, not only what was chosen for me. Or be able to just answers to see the differences. I am more creative than what was chosen for me.
April 8, 2026
Unprompted review
Reply from Lumi Reviews
Dear Juanita!
Thank you for sharing this feedback!
We really appreciate your perspective! It’s great to hear you’re looking for more variety and want to explore different style directions ✨
You’re absolutely right — style can be creative and flexible, not just one defined path. We’ll share your feedback with the team, and in the meantime, your stylist can definitely show you alternative looks so you can compare and find what truly feels like you 😊
Warm regards,
LUMI Team
Reply from Lumi Reviews
Dear Merry!
Thank you for your feedback 💛
We’re glad you found it interesting! ✨ It’s always great to take a fresh look at what we wear and how it reflects our style.
We hope it gives you a few new ideas or insights along the way 😊
Warm regards,
LUMI Team
I enjoyed it being so quick on the…
I enjoyed it being so quick on the phone , very helpful and was exactly me!
April 7, 2026
Unprompted review
Reply from Lumi Reviews
Dear Gail!
Thank you so much for your feedback 💛
We’re really glad you enjoyed how quick and easy the experience was on your phone! It’s great to hear it felt helpful and truly matched your style ✨
That’s exactly what we aim for. Excited to keep bringing you more that feels just right for
you 😊
Warm regards,
LUMI Team
getting started
I am just getting started. I can say I have learned my style, which I do agree with, happy to see how this goes as I continue.
April 7, 2026
Unprompted review
Reply from Lumi Reviews
Dear Shannon!
Thank you for sharing this feedback!
We’re so glad the style insights already feel accurate for you! It’s just the beginning, and things will only get more personalized as you continue ✨
We love that you’re open to the journey and excited to see where it goes. Can’t wait to keep supporting you along the way 😊
Warm regards,
LUMI Team
Seems to have identified my style!
Seems to have identified my style!
Classic
April 7, 2026
Unprompted review
Reply from Lumi Reviews
Dear Susan!
That’s amazing to hear 💛
We’re so glad it resonated with you! Classic style is timeless and always looks effortlessly polished ✨
It’s great that the recommendations feel aligned with your taste. We’ll keep building on that to make your style even more refined 😊
Warm regards,
LUMI Team
This is exactly opposite of what i was…
This is exactly opposite of what i was told yesterday
April 7, 2026
Unprompted review
Reply from Lumi Reviews
Dear Rebecca!
Thank you for pointing this out!
We’re really sorry for the confusion and understand how frustrating it is to receive conflicting information. That’s definitely not the experience we want for you.
We’d really like to take a closer look and clarify everything for you — please reach out to us at customer.care@lumi-app.co, and we’ll make sure to resolve this properly for you.
Warm regards,
LUMI Team
I am very interested in honing my look…
I am very interested in honing my look to make choosing outfits with ease.
April 6, 2026
Unprompted review
Reply from Lumi Reviews
Dear Rebekah!
That’s such a great goal 💛
We love that you’re focused on refining your look! Making outfit choices easier is exactly what we aim to help with ✨
The more you explore your style, the more effortless it becomes day to day. We’re excited to support you in building a wardrobe that feels natural and confident 😊
Warm regards,
LUMI Team
Information for a plus girl
The information that I have received has help me understand my body type and the wrong clothes that I normally buy. I cannot wait to start shopping for some new cloths that will work for me.
April 6, 2026
Unprompted review
Reply from Lumi Reviews
Dear Janet!
Thank you so much for sharing such a wonderful feedback 💛
We’re so happy to hear the information helped you better understand your body type! That awareness can truly make shopping so much easier and more enjoyable ✨
It’s amazing that you’re already rethinking what works best for you. We’re excited for you to start finding pieces that make you feel confident and comfortable 😊
Warm regards,
LUMI Team
I might have pressed the wrong info
I might have pressed the wrong info. I like smart trendy classics and boho
April 6, 2026
Unprompted review
Reply from Lumi Reviews
Dear Ann!
Thanks for sharing this feedback and no worries at all — that can totally happen!
Your style sounds like a beautiful mix of smart, trendy classics with a touch of boho ✨ We can definitely adjust your preferences to better reflect that vibe.
Feel free to update your profile or let your stylist know, and we’ll make sure your recommendations match what you love 😊
Warm regards,
LUMI Team
The knowledge I gained from the…
The knowledge I gained from the information I received
April 5, 2026
Unprompted review
Reply from Lumi Reviews
Dear Connie!
We’re so happy to hear that! 💛
Lumi is designed to give clear, useful insights to help you understand your style better ✨
We hope the knowledge you’ve gained continues to inspire confident outfit choices and makes getting dressed more fun every day 😊
Warm regards,
LUMI Team
Reply from Lumi Reviews
Dear Tracey!
Thank you for the feedback!
We’re glad things are going well so far. Lumi is all about making your style journey simple and enjoyable ✨
We can’t wait for you to explore more tips and outfit ideas as you continue!
Warm regards,
LUMI Team
Reply from Lumi Reviews
Dear Haira!
We love that you appreciate the straight-forward and simple approach! 💛
Lumi aims to make style guidance clear and easy to follow, so you can focus on enjoying your outfits without any hassle ✨
Thanks for sharing your feedback, and we hope your style journey keeps feeling effortless and fun 😊
Warm regards,
LUMI Team
Lumi makes it easy to understand your…
Lumi makes it easy to understand your archetype
April 4, 2026
Unprompted review
Reply from Lumi Reviews
Dear Jacqeline!
We’re so glad to hear that! 💛
Lumi is designed to make understanding your style archetype simple and fun ✨ Knowing your archetype really helps guide outfit choices and boosts confidence.
We hope you continue enjoying the journey and discovering even more ways to express your unique style 😊
Warm regards,
LUMI Team
Everything Is great but want to continue these questions take away from the experience
Everything Is great but want to continue and not go through the ratings the site will not take you back to continue the out come
April 3, 2026
Unprompted review
Reply from Lumi Reviews
Dear Tracy!
Thanks for your feedback 💛
We’re glad everything’s been great so far! We understand that repeating the questions or ratings can feel like it interrupts the flow.
Your input is super helpful, and we’ll share it with the team to see how we can make continuing your experience smoother and more seamless. We hope the next steps feel effortless and let you enjoy your style journey even more 😊
Warm regards,
LUMI Team
Reply from Lumi Reviews
Dear Paulette!
Thanks for sharing your thoughts 💛
We’re glad you found the experience informative, even if it didn’t fully meet your expectations. Your feedback is really valuable and helps us improve the overall experience for new customers.
As you continue, your stylist can provide more tailored guidance to make it smoother and more enjoyable. We hope your next session
feels easier and even more helpful!
Warm regards,
LUMI Team
Giving Lumi a GO
Too soon to tell, but based on my archetype established from questions, I like it already.
April 3, 2026
Unprompted review
Reply from Lumi Reviews
Dear Heidi!
Thanks for giving Lumi a go! 💛
We’re so glad the archetype questions already feel useful and on point. This is just the start, and the more you explore your style recommendations, the more personalized it’ll get ✨
We’re excited for you to see how it evolves and helps you feel confident in your choices 😊
Warm regards,
LUMI Team
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