What I liked: options to build a capsule wardrobe and helpful articles. Visually seeing ideas of pieces that work together has given me some ideas about how to use pieces I already own and plan to b... See more
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Review summary
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Reviews shaping this summary
4 star cuz no one is truly perfect. Just started and like that getting confirmation on some ways I dress and outing my frustration on other choices. Don’t do the softs for me as classic dramatic - own... See more
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I learned a lot from my first look. I did a clothes purge yesterday and what I have left includes a lot of pieces that would fit into a capsule wardrobe for my style type, though I see another purge a... See more
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I just wanted to give a High Five to your customer service department. I had a personal issue I needed to deal with. I cannot stress the relief I felt when I was able to communicate with a real pers... See more
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Company details
Written by the company
LUMI app is a personal styling platform that helps women reconnect with their individual style through personalized guidance and self-discovery. Instead of following trends, the Lumi app focuses on understanding each user’s lifestyle and preferences, which is often reflected in real Lumi reviews. Powered by AI and supported by expert fashion insight, the Lumi app delivers tailored outfit recommendations that evolve over time. Many Lumi reviews highlight how the Lumi app feels practical, personal, and aligned with real wardrobes. Across Lumi reviews, users often mention how the Lumi app simplifies daily outfit decisions while still keeping the process creative. The Lumi app helps explore new combinations, refine personal style, and build confidence through everyday styling.
Contact info
United States
- customer.care@lumi-app.co
- lumi-app.co
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Good quality; bad returns/exchanges
The quality of the clothing is good and reasonably priced. However, the app will often substitute sizes when the requested size is unavailable. Also, even when I was able to choose my usual size, the app does not have a size guide, making it even harder to get the right size. But what really got to me was that the app has no detectable return/exchange mechanism.
April 15, 2026
Unprompted review
Reply from Lumi Reviews
Dear Christina!
Thank you for your detailed feedback — we truly appreciate you taking the time to share both the positives and the areas where we can improve.
We’re glad to hear you’re happy with the quality and pricing. At the same time, we completely understand how frustrating sizing inconsistencies and the lack of clear return or exchange options can be. Regarding sizing, availability can sometimes vary by item, but we agree that clearer size guidance is essential, and we’re actively working on improving this to help you make more confident choices.
As for returns and exchanges, there should always be a way to request support. We’d really like to look into your specific case and assist you directly. Please reach out to us at customer.care@lumi-app.co with your order details so we can review this and help find a solution. Your feedback is incredibly valuable and helps us continue improving the experience — thank you again for sharing it.
Warm regards,
Head of Customer Success
LUMI Team
Immediate solution.
April 27, 2026
Reply from Lumi Reviews
Dear Jeanie!
Thank you for your feedback!
We’re glad to hear your issue was resolved right away — providing quick and effective solutions is exactly what we strive for.
Warm regards,
Head of Customer Success
LUMI Team
My questions were answered quickly & I…
My questions were answered quickly & I was able to understand easily
April 27, 2026
Reply from Lumi Reviews
Dear Fiona!
Thank you for your feedback!
We’re glad to hear your questions were answered quickly and clearly. Making things easy to understand is something we truly focus on, so it’s great to know that came through.
If you ever need anything else, we’re always here to help! 😊
Warm regards,
Head of Customer Success
LUMI Team
This doesn't provide my personal style…
This doesn't provide my personal style aesthetic at all! I think I am better able to style my lifestyle without LUMI! I think at this point I know how to dress for my taste and budget without this LUMI APP. PLEASE, refund, as this IS NOT FOR ME! I am often photographed and consulted for style. I find way too much volume and frumpy style suggestions, through images/articles, here, for me! I am no longer interested in your service.
April 26, 2026
Unprompted review
Reply from Lumi Reviews
Dear Lauren!
Thank you for your honest feedback — we’re sorry to hear that the experience didn’t meet your expectations.
We understand that personal style is very individual, and it sounds like you already have a strong sense of what works best for you. We appreciate you giving Lumi a try nonetheless.
Regarding your refund request, we’d be happy to look into this for you. Please contact us at customer.care@lumi-app.co with your account details so we can review your case and assist you as quickly as possible. Thank you again for your feedback — it helps us continue improving.
Warm regards,
Head of Customer Success
LUMI Team
I think they resolved my dilemma and…
I think they resolved my dilemma and refunded my money
April 26, 2026
Reply from Lumi Reviews
Dear Nancy!
Thank you for your feedback!
We’re glad we were able to resolve your situation and process the refund for you. Your satisfaction is very important to us, and we appreciate you giving us the opportunity to make things right.
Warm regards,
Head of Customer Success
LUMI Team
Issues solved in minutes!
April 25, 2026
Reply from Lumi Reviews
Dear Valued Customer!
Thank you for your feedback!
We’re really glad to hear your issue was resolved so quickly — that’s exactly the kind of experience we aim to provide.
If you ever need anything else, we’re always here to help! 😊
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Sandra!
Thank you for your feedback!
We’re glad you found the advice helpful and the ideas useful. That’s exactly what we aim for — simple, practical guidance you can actually use.
Warm regards,
Head of Customer Success
LUMI Team
Is like to cancel
April 24, 2026
Unprompted review
Reply from Lumi Reviews
Dear Kristina!
Thanks for reaching out! Sorry to see you go 😢
You can cancel your membership really easily:
On the app:
Tap Profile → Settings → Manage Membership → End Membership → Cancel Membership
On the web:
Go to Profile → Manage Membership → End Membership → Cancel Membership
At the same time, we’ve carefully reviewed our records but were unable to locate any account or order matching the details provided in your review. We take all feedback seriously and would genuinely like to investigate this further.
To help us assist you, we kindly ask that you either respond directly via Trustpilot so we can connect with you, or contact us at customer.care@lumi-app.co with any relevant account information (such as the email used to sign up or order details). In the meantime, we have flagged this review with Trustpilot for verification to ensure all reviews reflect genuine customer experiences.
Warm regards,
Head of Customer Success
LUMI Team
Timely and efficient communication
The communication was prompt and gave me what I needed.
April 24, 2026
Reply from Lumi Reviews
Dear Stephanie!
Thank you for your feedback!
We’re glad to hear that the communication was timely and provided exactly what you needed. That’s what we aim for — clear, efficient, and helpful support.
Warm regards,
Head of Customer Success
LUMI Team
I was very impressed with how quickly…
I was very impressed with how quickly you handled my issue.I appreciated a quick response and a resolution of my issues without a lot of difficulty.
April 24, 2026
Reply from Lumi Reviews
Dear Donna!
Thank you so much for your kind words!
We’re really glad to hear that your issue was handled quickly and smoothly — providing fast, hassle-free support is exactly what we strive for. It means a lot to know you had a positive experience with our team.
If you ever need anything else, we’re always here to help!
Warm regards,
Head of Customer Success
LUMI Team
My "Ah Ha" Moment
Lumi focused on core preferences and personal values which facilitated my ability to edit my outer self to match my inner "soul" so to speak. I appreciated also how deviating from the archetype outline creates inner and outer "confusion". Much better to "go for it" and shine!
April 23, 2026
Unprompted review
Reply from Lumi Reviews
Dear Elizabeth!
Thank you so much for sharing this — what a powerful “aha” moment!
We love how you described aligning your outer style with your inner self. That connection is exactly what we hope to help people discover, and it’s amazing to hear it resonated with you in such a meaningful way.
And you’re absolutely right — when things align, it really does make it easier to feel confident and shine. We’re so glad to be part of your journey!
Warm regards,
Head of Customer Success
LUMI Team
I really like the assessments and…
I really like the assessments and follow up styling tutorials. They do a good job of explaining my style and what looks best suit me.
April 23, 2026
Unprompted review
Reply from Lumi Reviews
Dear Mary!
Thank you so much for your thoughtful feedback!
We’re really glad to hear that you’re enjoying the assessments and follow-up styling tutorials.
It’s great to know they’re helping you better understand your style and what suits you best — that’s exactly what we aim for.
Warm regards,
Head of Customer Success
LUMI Team
Swift,efficient response to my problem .
April 23, 2026
Reply from Lumi Reviews
Dear Miriam!
Thank you for your feedback!
We’re really glad to hear your issue was resolved quickly and efficiently — that’s exactly the experience we aim to provide.
If you ever need anything else, don’t hesitate to reach out at customer.care@lumi-app.co. We’re always here to help!
Warm regards,
Head of Customer Success
LUMI Team
More specific information
More specific information. Tops, bottoms accessories
April 23, 2026
Unprompted review
Reply from Lumi Reviews
Dear Marlene!
Thank you for your feedback — we really appreciate it!
That’s a great point, and we understand how helpful it would be to have more specific breakdowns, including tops, bottoms, and accessories.
We’re continuously working on making our recommendations more detailed and practical, so this kind of input is very valuable.
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Rosemary!
Thank you for your kind words! 😊
We’re really glad to hear that you had a quick and polite experience with our team — that’s exactly what we aim for.
If you ever need anything else, we’re always here to help!
Warm regards,
Head of Customer Success
LUMI Team
The customer service team was very…
The customer service team was very responsive and helpful!
April 22, 2026
Reply from Lumi Reviews
Dear Evelyn!
Thank you for your kind words!
We’re really glad to hear that our customer service team was responsive and helpful — that’s exactly the experience we strive to provide.
If you ever need anything else, we’re always here to help.
Warm regards,
Head of Customer Success
LUMI Team
Started today with my LUMI…
Started today with my experience on the Lumi app.co. I was skeptical at first due to the questions I wanted to ask vs being asked questions. As I continued I started to value the process and learn the strategies. I am excited to continue.
April 22, 2026
Unprompted review
Reply from Lumi Reviews
Dear Kathy!
Thank you for sharing your first impressions!
It’s completely natural to feel a bit skeptical at the beginning, especially when the process starts with questions going the other way. We’re really glad to hear that as you continued, the value became clearer and the strategies started to click.
It’s exciting to know you’re already seeing the benefit, and we hope the experience continues to grow with you as you explore more.
Warm regards,
Head of Customer Success
LUMI Team
A Terrific Resource
A terrific resource. Some recommendations are things I've instinctively known; but the total look is much more confident and pulled together. The experience has been just what I need and have been looking for.
April 21, 2026
Unprompted review
Reply from Lumi Reviews
Dear Mary!
Thank you so much for your thoughtful feedback!
We’re really glad to hear that the experience has helped bring everything together into a more confident, cohesive look. It’s great that some of the insights aligned with your instincts while still adding that extra clarity and polish — that’s exactly what we aim for.
We’re happy to be part of your styling journey and truly appreciate you taking the time to share this.
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Martha!
Thank you for your feedback, and we’re sorry to hear that the issue is still ongoing.
We’ve reached out to you via email from customer.care@lumi-app.co with a solution and a special opportunity to resolve this for you as quickly as possible. We’d really appreciate it if you could reply to our message so we can move forward and make sure everything is updated correctly on your profile.
Looking forward to your response and to getting this sorted for you.
Warm regards,
Head of Customer Success
LUMI Team
Great so far
April 21, 2026
Unprompted review
Reply from Lumi Reviews
Dear Sue!
Thank you for your feedback!
We’re really glad to hear that things are going well so far. We appreciate you taking the time to share your experience. If you ever need anything, we’re always here to help.
Warm regards,
Head of Customer Success
LUMI Team
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