It was faster shipping than I expected! The packaging was so good and the items came in perfect condition! I couldn't ask for better service. I did have some trouble tracking my package but that was r... See more
Company replied
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See what reviewers are saying
I’d just like to give LumiBeauty a 5/5 stars (I’d give a 10 if I could). Their shipping was fast, they have quick responding customer service and the best of all THEIR PRODUCTS ARE SEALED!!! Finding o... See more
Company replied
I’m extremely disappointed with the ponytail. In the photo it looks about four times the volume of the product I received… I have a lot of hair so it looks ridiculous. The texture is not kinky at... See more
Company replied
This is my second time ordering from Lumi Beauty as they seem to be the only online store that stocks the wider range of a Mizani hair care products. The entire process has been seamless with quick de... See more
Company replied
Company details
Written by the company
umibeauty est la boutique en ligne dédiée aux soins capillaires et cosmétiques professionnels. Découvrez une sélection de produits innovants, vegan et performants : shampoings, masques réparateurs, lissages brésiliens, soins hydratants et sérums pour tous types de cheveux et de peaux. Notre mission est de révéler votre beauté naturelle grâce à des formules efficaces, respectueuses et adaptées à vos besoins. Lumibeauty, l’expert beauté en ligne.
Contact info
Rue de Visé 148, 4020, LIEGE, Belgium
- +32499505777
- client@lumibeauty.com
- lumibeauty.com
4.2
Great
2K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Always on point!
I have been happy with all of my orders, great customer service and super fast shipping.
February 26, 2023
Reply from lumibeauty
Dear Ms.,
a big thank you for your positive feedback
best regards michael
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Great range of products and excellent…
Great range of products and excellent service would recommend
February 1, 2023
Reply from lumibeauty
Good morning,
thank you for your feedback
it is a pleasure to be able to please you
best regards michael
Reply from lumibeauty
Hello
a big thank you for your comment
best regards michael
ALL PERFECT AND FAST
January 15, 2023
Reply from lumibeauty
Good morning,
thank you for your positive feedback
soon on lumibeauty
best regards michael
High quality products and fast delivery
This is my second time ordering from Lumi Beauty as they seem to be the only online store that stocks the wider range of a Mizani hair care products. The entire process has been seamless with quick deliveries to the U.K. I highly recommend them and will continue to use them for my needs!
January 9, 2023
Reply from lumibeauty
Dear Ms.,
thank you for your positive feedback
we are very pleased
looking forward to seeing you on lumibeauty
best regards michael
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Reply from lumibeauty
Dear Ms.,
thank you for your feedback
best regards michael
Fantastic
My parcel was packaged incredibly well and came on time even to the hour that it was stated to come. Very happy with my experience and I will be using Lumibeauty again.
January 12, 2023
Reply from lumibeauty
Thank you !
Serious business
They delivered their products in a timely manner. I received them in a good condition as they were carefully protected inside a box. The user experience had high standards.
December 17, 2022
Reply from lumibeauty
Hello
thank you so much for returning
best regards michael
😊 order arrived on time
December 11, 2022
Reply from lumibeauty
Hello
thank you so much for returning
best regards michael
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Great product and it went quick
November 14, 2022
Reply from lumibeauty
Dear Ms.,
thank you very much for your positive comment
soon on lumibeauty
best regards michael
Reply from lumibeauty
Dear Customer,
Thank you for your message.
Team Lumibeauty.
I didn't get my package
I didn't get my package yet, why it is returned? No money, no package. I'm very upset.
October 9, 2022
Reply from lumibeauty
Hello indeed I see that there was a problem with your package but do not worry you we send you the package
with apologies for the inconvenience
best regards michael
Your products are the original and I…
Your products are the original and I really like the payment plan. Which can help us buy more products. Thanks lumibeauty, you are now my permanent beauty product supplier. I will always buy from now onwards.
October 19, 2022
Reply from lumibeauty
Good morning,
thank you for your lovely comment that makes us happy and we are delighted to have you as a customer
soon on lumibeauty
best regards michael
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It has never arrived
Placed my order on the 05/10(Wednesday) and the products were shipped on the same day. I thought I would get my parcel in just a few days, but 9 business days have passed and I still don’t have them.
October 18, 2022
Reply from lumibeauty
Dear Mr.
a claim was made by my colleague
the post has not yet answered
We will get back to you
with apologies for the inconvenience
best regards michael
Reply from lumibeauty
Hello
thank you for your comment, which is a pleasure to read
soon on lumibeauty
best regards Michaël
Speedy service = Happy Customer
I’m really happy to have found this company. My UK Mizani stockist has less and less stock. They no longer stock the relaxer that I use, so I tried a different one and it was so harsh my usually resilient hair started breaking. I knew I had to find another company who I could rely on. Lumibeauty came through for me. First I needed confirmation that the products were genuine, which was confirmed, 100% - there are so many fakes out there. So I placed an order for my beloved relaxer, amongst other items. The order was shipped within 2 days and arrived the following week, which I think is pretty fast for a shipment from Belgium to the UK. My UK stockist didn’t ship that fast.
Thank you Lumibeauty, you are now my ‘go to’ Mizani stockist ❤️
August 15, 2022
Reply from lumibeauty
Dear Ms.,
another comment that really pleases us
it is a pleasure for us to be able to give happiness to our customers by carefully preparing all orders
thank you for this comment and see you soon at Lumibeauty
cordially Michael
Very reliable and fast shipping.
August 10, 2022
Reply from lumibeauty
Good morning,
thank you for your kind comment
best regards michael
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Reply from lumibeauty
Hello, thank you for this nice comment.
best regards michael
Very reliable and efficient service.
August 7, 2022
Reply from lumibeauty
Good morning,
thank you for your feedback
best regards michael
I ordered 2 civic cream but I didnot…
I ordered 2 civic cream but I didnot receive it and DHL sent me an email that they have returned the packets to you. How can I get back my ordered item from you. Kind regards
August 4, 2022
Reply from lumibeauty
Hello Mariam,
We are so sorry that you didn't recieved your order. We see on the tracking that the factor try to deliver on the 03/08 unsuccessfully. Package was refused for delivery.
He is now back at Lumibeauty.
we will contact you by e-mail
Thank you in advance
Team Lumibeauty.
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