lumiereequestrian.com Reviews 

313
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products feature exceptionally soft leather, wonderful craftsmanship, and stunning designs that look amazing on horses. People also appreciate the prompt shipping, noting that their orders arrive quickly and are securely packaged for delivery. Though some customers noted sizing challenges, mentioning that certain items run small or require careful attention to the provided measurements. Others occasionally experienced minor issues with specific parts like clips or browbands, or found that extra adjustments were needed for a proper fit. Despite these occasional hurdles, buyers remain very satisfied with the overall quality and helpful support provided by the team.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and buttery soft... See more

Quality

Consumers find quality to be positive and consistently praise the stunning leather and soft materials.... See more

Delivery service

People report positive experiences with delivery service, highlighting fast and efficient shipping times.... See more

Order

Reviewers mention positive feedback about order experiences, highlighting fast shipping and excellent product... See more

Customer service

Clients share positive opinions on customer service and appreciate the helpful assistance they receive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional fast service, quick to post orders. The website is easy to navigate. Their products are of high quality yet do not break the bank. I highly recommend purchasing from Lumiere Equestrian. I... See more

Rated 5 out of 5 stars

I have purchased a few items from Lumiere equestrian and I really love their quality. The bridles have a lovely soft leather & fit really well. I adore their bling brow bands that compliment them... See more

Rated 5 out of 5 stars

I have now purchased 2 items from Lumiere—a bridle & a halter. Both are beautifully crafted using high quality leather. Both pieces are proving to be quite durable. I’m completely happy with both item... See more

Rated 5 out of 5 stars

This brand was recommended to my daughter by her coach and another rider. They said the quality was top-notch for a cheaper price point as compared to other brands. We ordered a nosebandless... See more


Company details

  1. Equestrian Store

Written by the company

QUALITY, COMFORT AND PERFORMANCE. Lumiere is home to top quality leatherwear designed for the discerning horse and rider. Our products are handcrafted from premium leather, meticulously designed for comfort and performance. We specialise in anatomic styles that avoid pressure points and allow freedom of movement. This means that all of our bridles feature gel-padded monocrown headpeices that are cut away from the ears, and evenly distribute pressure across the poll. Now with warehouses in Australia & the USA, and stocked in retailers across the globe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

313 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(313)

96 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have a POA pony who is needs some…

I have a POA pony who needs some pony bridle pieces and some cob and Lumier came to the rescue! I was nervous ordering from Australia (I’m in Illinois, US) but there were no delays and everything came exactly as I was hoping… Quality and fit are superb!

February 14, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I have purchased two bridles

I have purchased two bridles, reins and browbands from Lumiere and have been very happy with the quality and timeframe for delivery. Other 'horsey' friends have also commented on the quality of the products.

February 1, 2025
Unprompted review
Rated 4 out of 5 stars

Beautiful bridle work

I recently purchased a browband and the monocrown headpiece from lumiere. The pieces were beautiful and soft and ready to be used. The customer service was impeccable when there was a delay on my order. I gave 4 stars only because the crown piece was too small. It turns out my horse is been the full and cob size so full would have been better.

December 31, 2024
Unprompted review
Rated 5 out of 5 stars

This bridle is exquisite!!

This bridle is exquisite!!! I can’t wait for my daughter to get it! Shipping was fast! No problems at all! Would definitely buy more of their products!

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful bridles with so many options.

Beautiful bridles with so many options.
Staff are very accommodating and amazing to deal with! My Arabs/ Arab crosses don’t fit standard bridles and the Lumiere staff are great with swapping out different sizes to get the perfect fit!!!
Leather is beautiful and I love that they offer different noseband options instead of just cranks.

November 19, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Anastasia bridle is PERFECTION! 🤩

The Anastasia brown bridle is absolutely gorgeous! This was purchased for our 14.2hh pony and the cob size fits perfectly. The leather is supple and padded in all the right places. The removable flash is great! Tons of compliments from our friends at the barn and this blue and white rhinestone browband will bring the bling in the show ring! The bridle was shipped and arrived quickly in Michigan. Great purchase with exceptional quality for the price!

November 17, 2024
Unprompted review
Rated 5 out of 5 stars

Greatest gadget I’ve purchased in a long time

Well this is the handiest thing I’ve purchased in quite sometime. So perfect for the back of my little Prius. I can still pack things underneath. I have a 17.5” saddle and it fits great! Getting another for my truck. And….Fastest shipping around.

November 15, 2024
Unprompted review
Advertisement
Rated 2 out of 5 stars

Great Leather, But Sizing and Design Issues

I recently purchased the Lumiere Drop Noseband (flat) in a size cob, and unfortunately, I was disappointed with the fit and design. While I checked the provided size charts, there wasn’t one specifically for a drop noseband, so I went with the cob size as my horse has a cob bridle in both Kavalkade and Schockemohle. However, the cheek attachments on this noseband were too short by about 1-1.5 inches, depending on how you want the keepers to hold the excess.

I had to add two extra holes, which unfortunately ruined the aesthetic and practicality of my nice bridle. The leather itself is nice and soft, so no complaints there, but the design isn’t what I hoped. I also didn’t realize the noseband had a Swedish crank feature, which applies more pressure than expected, and I’m not a fan of this added pressure.

If exact measurements for the drop noseband cheek pieces had been available, I might have reconsidered, so it's partially on me for not reaching out. Overall, while the leather quality is good, the design and sizing for the cheek pieces were disappointing.

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

Supple quality Bridle

I ordered the Melodie patent bridle and it’s perfect! I have a smaller warmblood and it fit just right on the smallest holes for the noseband, with room to add more holes if needed. I also LOVE the detachable brow band, it snaps off easy using one button on each side. I’m hoping to purchase a few more snapable brow bands to change them out. The leather was supple and clean and it came in a nicely made case! I will be a repeat customer! Samantha Rocap

November 12, 2024
Unprompted review
Advertisement
Rated 3 out of 5 stars

Demi Browband

I purchased the Demi Browband a couple of weeks ago for my chunky QH’s bridle.
The pictures online made it look really nice however what you can’t see is the gems are attached to felt which in my case isn’t aligned with the browband and is off centre in the middle where it curves making my OCD twitch.
I don’t love it but I don’t hate it

October 13, 2024
Unprompted review
Rated 5 out of 5 stars

I had ordered a bridle in brown then…

I had ordered a bridle in brown then learned I needed a new saddle. During the saddle selection I chose a black saddle. When I contacted customer service, they responded quickly and explained why they would be unable to change my order and shared their return policy. I was impressed with their quick and caring response. I was even more impressed when my bridle arrived and it was black!

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Equine eye camera…

I purchased the equine eye home package and had some issues with connection the support and service I received to work the issues was second to none. The support staff are amazing, the product I think is under rated and has a multitude of uses. I thoroughly recommend this company

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely tack

Lumiere has such lovely high quality bridles and halters. They are my go to for new leather purchases!

October 5, 2024
Unprompted review
Advertisement
Rated 4 out of 5 stars

Nice product, multiple issues with order this time

First off I want to say the products are great. I appreciate being able to piece together a bridle with different size parts for my franken-head horse. Quality of leather and stitching and hardware is nice. Prior to this order, my only other order went swimmingly.

This time, I had multiple problems with my order (not all items sent, wrong noseband type sent, mis-sized noseband sent). Customer service did handle it all, but it was a fairly slow process. From order to completion of everything being refunded/returned/reordered it took a little over a month. The shipping from Australia was actually fairly quick.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing company!

Excellent customer service and great products! Super happy with my purchase and when there was an issue with my order they fixed it right away

September 9, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look