Luminance Milano Reviews 1,617

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 986 reviews, reviewers had a great experience with this company. Many customers are very happy with the products, finding them to be effective and of good quality, often exceeding their expectations. People appreciate how the products, like foundations and concealers, blend seamlessly, feel light on the skin, and provide a natural finish, effectively covering dark circles and imperfections. The user experience with ordering and applying the products is frequently described as easy and straightforward, with many consumers planning to reorder due to their satisfaction. However, some people were dissatisfied with the delivery service, noting that it could be slow and take several weeks to receive their orders. A few other people also felt that certain products did not perform as advertised, with issues like foundations not adjusting to skin tone or concealers not providing adequate coverage. Additionally, some reviewers expressed concerns about the company's return policy and the manufacturing origin of the products.

What people talk about most

Product

Consumers find product to be positive, with many reviewers describing it as a "game changer" that is... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as flawless, light, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing dissatisfaction over long... See more

User experience

Reviewers highlight positive aspects of user experience, praising the product for being flawless, light, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting quick and timely deliveries,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As an 82 year old, I bought the Luminance Eye Brightener to help disguise my dark lines under my eyes. I liked the case and brush and pink tones which seem to help lighten the lines but don’t total... See more

Rated 4 out of 5 stars

I ordered the Luminance Milano self adjusting foundation. It did not properly adjust to my skin tone , but they provided good follow up and offered a refund. I think this is a newer company - hopef... See more

Company replied

Rated 4 out of 5 stars

Although the product did not work for me, the company refunded my purchase price. So I have to give them an A+ for customer service, However, please be aware, that at this time, returns must be sent... See more

Company replied

Rated 4 out of 5 stars

The products are nice, the under eye cream does work for most of the day with covering dark spots. I also use the powder to cover up oily skin throughout the day. The only con is the delivery service... See more


Company details

Written by the company

At Luminance Milano, we believe that luxury beauty should be accessible, high-performance, and effortless. Inspired by Milan’s timeless elegance and cutting-edge fashion, we create premium makeup essentials designed to enhance natural beauty while caring for your skin. Join thousands of beauty lovers who have discovered the Luminance Milano difference. Because when it comes to beauty, you deserve the best without compromise.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I ordered the pink first time

I ordered the pink first time. Since I’m a little more neutral tone I ordered the peach on my 2nd order. I think blending them would provide the best color for me but not sure of my next order choice

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

I REALLY LIKE THE FEEL OF YOUR…

I REALKY LIKE THE FEEL OF YOUR FOUNDATION ON MY SKIN. HOWEVER I THINK IT DOES NOT FULLY ADAPT TO DARKER (BROWN) SKIN TONE. I HAD TO ADD A LITTLE OF MY OWN FOUNDATION TO GET THE CORRECT SHADE.I ALSO TRIED YOUR PINK UNDER EYE COVER AND AFTERWARDS ORDERED THE PEACH, WHICH LOOKS MUCH BETTER ON MY SKIN. I WILL ORDER AGAIN, BECAUSE THE PRODUCTS ARE IF GOOD QUALITY.

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service Experience

If it were possible to leave zero stars, I would! I ordered the foundation and had a very bad allergic reaction to it. So, I contacted the company to tell them about the terrible reaction and also sent photos of my very swollen eyes and face. When I asked for a refund, they told me I had to pay for shipping to China...even though their business address is in Florida. Shipping and tracking the package to ensure they can't claim they didn't receive it is about the same cost as my product order. It does me little good to send it back when I have to spend so much money to get it back to them. I would still end up with a loss. After some back-and-forth, they offered me a 40% discount if I wanted to keep and use the product. That does nothing for me because of the strong reaction I had to it. I cannot use it!! Horrible customer service experience. They are depending on people not wanting to deal with the expense and hassle of sending the product back to China to deter returns. This is so unethical!!! I will also be filing a complaint with my credit card company about this situation.

May 14, 2026
Unprompted review
Luminance Milano logo

Reply from Luminance Milano

We’re sorry to hear about your experience and appreciate you sharing your concerns. We take feedback seriously and would like to investigate this further. Please contact us directly with more details, and we’ll do our best to address the situation.

Rated 1 out of 5 stars

Terrible product

I bought FOUR of these. 2 pink and 2 peach. This product is horrible. It is so thin, there's no coverage, the pink highlights dark circles. I have just realized I would have to pay to ship back to China. What a disappointment.
Editing to add that I've been trying to get a refund from the company, of which they are refusing unless I pay to ship back to CHINA. This company is a fraud and their marketing is fake and this product is complete garbage and not at all what they claim it to be.

May 12, 2026
Unprompted review
Luminance Milano logo

Reply from Luminance Milano

We're sorry to hear about your experience with our product. We understand it did not work for you. However, please note that you just recently sent us an email to let us know, and your order was placed last December. We honor our 30-day guarantee for all of our customers. As for your case, it's been more than 5 months since it was placed. We've also responded to your latest email. Kindly check your inbox.

Rated 1 out of 5 stars

The concealer is white - like paper white

The concealer is white, which is not the color I ordered. To return it, I'm told that I have to send it to China. I was under the impression it was made in Italy. It would cost me more to return it than to just throw it out and take the loss.

May 1, 2026
Unprompted review
Luminance Milano logo

Reply from Luminance Milano

We’re sorry to hear about your experience and appreciate you sharing your concerns. We take feedback seriously and would like to investigate this further. Please contact us directly with more details, and we’ll do our best to address the situation.

Rated 5 out of 5 stars

I love the product

I love the product. I have had dark circles under my eyes since I was a teenager (hereditary and lack of sleep) and this product works great in covering the darkness.

May 13, 2026
Unprompted review

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