LUMINEA Reviews 5

The lamp didn’t work, I emailed with the required video, was told someone would get back to me, I have yet to hear. Strongly advise buying elsewhere

I bought two Serenity lamps as a muti-purchase. The first worked great, still does and is really effective, Worth noting that the lead is very short and it must be plugged in at all times to work, although the wave is really effective. However, when I first used the second lamp, it lit up but had no wave effect whatsoever, despite this being the whole point in having a lamp like this. I opened that second one and first used it 39 days after delivery. I contacted Luminea and sent a video showing that it had no wave effect. They quickly responded but said faults must be reported within 10 days of delivery. So if you don't use it within 10 days or it goes wrong on day 11, then too bad. They said as 'goodwill' they would give 10% refund which I said was unacceptable since, even if it had been working from day 1, then 10 days is a ridiculous guarantee period and it's reasonable to expect it to be fully functional on day 39 whether it's been used beforehand or not. They replied, saying they would have replaced it if it was 'completely' faulty (so even after 10 days?) but that they thought from my video that the wave 'does appear to be functioning' so would give me a 20% refund (like that makes sense?!). The two videos I sent clearly show that the wave feature did not work at all - they seemed to forget that I have one that fully works, so can very easily see the difference. So it was all just nonsense. The 'refund' or even 'goodwill' policy, whatever Luminea wish to call it, is clearly made up as they go along. No idea why they would offer 20% refund for a lamp that they genuinely think is fully functioning. When I again said that this was unacceptable since it very clearly did not function and the lamp should be replaced, they simply did not respond and have not answered to two further emails. So they clearly had no intention of offering any remedy at all. In short - if the product works, it's really good. If it doesn't you can forget it. 10 days should be the giveaway - very much 'buyer beware'.

The lights themselves are fabulous! I think the way they are shipped needs improvement. When I ordered my lights 2 of the 3 came broken because they came in just a plastic bag with tape. They are traveling from the UK to the US so damage was bound to happen. I messaged customer service and they were very helpful and responded within 24 hours. They did send me 2 replacement lights which came in a better shipping box and they both were fine. I definitely recommend the lights they are so relaxing to use, have many colors to choose from and can be used in any room of your home!

The box great. I love having it on in the evening in my bedroom Especially during the dark winter.

The box was slightly damaged en route to me, and even though I notified them outside of the normal returns window, they were gracious enough to send me a replacement light. Their communication was prompt, thorough and very well written. I really appreciate them handling it so professionally.

I highly recommend this product and this company

I am thrilled with my serenity cube from Luminea, I use it in my office all the time! The shipping was also super fast.